Indyplus video: NHS 111 helpline admits failing patients

The beleaguered NHS non-emergency phoneline has hit more controversy, with NHS Direct seeking to pull out of most of the contracts it provides. Now NHS Direct, which used to do a similar job to 111 nationally, has said these contracts have become “financially unsustainable”. NHS admits failing patients but hopes to improve the service and the quality is maintained.

Watch video below of NHS failures and hopes: