CMA acts as firms duck refunds for customers having to cancel events

Some firms may be dragging their feet in an attempt to stave off bankruptcy, but there’s clearly some rank bad practice out there, says James Moore

The lockdown and social distancing have led to widespread cancellation but getting refunds is proving a problem (PA)

Furlough” is not a word that I imagine is much used at the Competition & Markets Authority, whose staff could be forgiven for feeling run off their feet, especially those employed by the Covid-19 task force.

The latter has been deluged by complaints in relation to cancellations and refunds, or rather the lack of refunds, for services people have paid for but can’t access as a result of the lockdown.

They have accounted for four out of every five lodged.