Coronavirus: Can I claim a refund if my return flight is cancelled?

Simon Calder answers you questions on rearranging journeys and future lockdowns in Spain

Glowing places: the shore of Malta (Simon Calder)

Q I am in the UK with a flight to Malta booked with Air Malta through Travelgenio. The return flight has been cancelled and I am unable to rearrange a flight home. They have yet to inform me that the flight is cancelled but others who are on the same flight have had a cancellation email.

I have requested a refund but Travelgenio responded saying it was not the airline’s policy and I could only rearrange a flight or swap to a later date. Both options are unsuitable for me. Where do I stand and how on earth do I sort this out?

Rhys T