What’s the best way to claim compensation for lost luggage?

Simon Calder answers your questions on baggage rules, booking ahead and how to get from Scotland to the Georgian capital

The Montreal Convention and travel insurance are key when trying to get money back (Getty)

Q My suitcase was lost on a flight from the UK to Spain last August, and has not been traced. Not only was this extremely difficult at the time, but when I submitted a claim (backed by receipts) for nearly £3,400, I was offered only just over £900. My suitcase alone cost me £349 and I had only used it on four previous occasions. After five months of stress I decided to accept the offer as I have come to the conclusion that I am never going to be treated fairly. Can you help get a fair settlement?

Name supplied

A Sorry to hear about your frustrating and upsetting experience. I do all I can to urge travellers to take cabin baggage if they possibly can, because it reduces the risk of loss. However, I recognise that this is not practicable for everyone. If you check your bag in and it is never seen again, then you must rely upon two things: the Montreal Convention, which governs international air travel and in particular compensation payments, and your travel insurance.