Airlines set to face more scrutiny over treatment of disabled passengers

The Civil Aviation Authority is proposing to produce a ranking of carriers based on their service for these customers.

Airlines face more scrutiny over their treatment of disabled and less mobile passengers (Andriy Popov/Alamy Stock Photo/PA)

Airlines are to face more scrutiny over their treatment of disabled and less mobile passengers.

Aviation regulator the Civil Aviation Authority (CAA) is proposing to produce a ranking of carriers based on their service for these customers.

This would take into account the process for requesting assistance, onboard facilities including seating and toilets, boarding and disembarking, and complaints handling.