Google says sorry for major Gmail crash
Google has apologised after its Gmail service was knocked offline for 100 minutes, affecting the majority of its 150 million users.
The company said yesterday's widespread outage was a "Big Deal" and it had already carried out a "thorough investigation" into what happened.
The disruption was caused by a lack of capacity which resulted from taking some of Gmail's servers offline for routine upgrades.
Google said it "slightly underestimated" the load that would be transferred to other computers directing Gmail traffic following some other recent changes.
The free version of Gmail is the world's third most popular email program and the disruption is a reminder of the growing dependence on Google's technology.
Google's Ben Treynor, who is in charge of engineering and reliability, wrote in a blog post: "We know how many people rely on Gmail for personal and professional communications, and we take it very seriously when there's a problem with the service.
"Thus, right up front, I'd like to apologise to all of you - today's outage was a Big Deal, and we're treating it as such.
"We've already thoroughly investigated what happened, and we're currently compiling a list of things we intend to fix or improve as a result of the investigation."
He said Gmail engineers were alerted to the problem within seconds, were able to bring the service back online, and had now turned their attention to making sure it did not happen again.
Google's last major outage happened in May when millions of people were cut off from its search engine, email and other online services after too much traffic was routed through computers in Asia.
Life & Style blogs
iPhone 6S price: new handset to remain as expensive, Apple unlikely to increase phones' storage
A daily walk 'can add seven years to your life'
Pansexual: What is it - and when did the term gain popularity?
Every hospital patient will be given a barcode as part of plan to create a 'paper free' NHS
No, a porn star wasn't tricked into performing a sex act on her brother
Climate change: 2015 will be the hottest year on record 'by a mile', experts say
Jeremy Corbyn calls Osama bin Laden's killing a 'tragedy' - but was it taken out of context?
Tony Blair attacks Jeremy Corbyn's 'Alice In Wonderland' politics
Theresa May says migrants should be banned from entering the UK unless they have jobs lined up
Iain Duncan Smith 'should resign over disability benefit death figures', says Jeremy Corbyn
UN investigating British Government over human rights abuses caused by IDS welfare reforms
- 1 If you're not already angry about the migrant crisis, here's a history lesson to remind you why you really should be
- 2 David De Gea: Manchester United goalkeeper's £29m move to Real Madrid off - because paperwork 'not done in time'
- 3 Pansexual: What is it - and when did the term gain popularity?
- 4 A Chinese journalist has appeared on state television 'confessing' to causing the stock market chaos
- 5 Blood Moon and Supermoon: September to bring brightest – and dimmest – full Moon of the year on same night
iJobs Gadgets & Tech
£30 - 38k (DOE): Guru Careers: We are seeking a digitally focussed Account Man...
£24000 - £30000 per annum: Recruitment Genius: This exciting and disruptive co...
£23000 - £28000 per annum: Recruitment Genius: Due to expansion, this digital ...
Negotiable: Recruitment Genius: This company has a fantastic opportunity for a...