Satisfaction with computers at all-time high in US
Thursday 23 September 2010
US computer buyers are happy as ever, with Apple machines yielding top satisfaction and Windows 7 operating system making amends for a loathed prior generation of the Microsoft software.
Annual figures released on Tuesday by The American Customer Satisfaction Index showed a four-percent improvement in the way people felt about their computers, with Apple leading the way by pleasing 86 percent of buyers.
Overall satisfaction with personal computers averaged 78 percent, with Windows-based models by Acer, Dell, Hewlett-Packard and others coming in one percentage point below the average, according to the index.
"Nearly all brands showed increases in satisfaction and no manufacturer declined," Index creator Claes Fornell, director of the National Quality Research Center at the University of Michigan, said in his findings.
"Lower prices, better service, and an emphasis on new, smaller systems and a variety of portable PCs helped drive the improvement."
Apple has dominated in PC satisfaction in the index for seven consecutive years and set a new record for the culture-shifting California company this year, according to Fornell.
Computers running on Windows operating systems "made large gains in the second year of Microsoft's release of Windows 7, marking a recovery from the problems associated with the Windows Vista software," the professor said.
Life & Style blogs
Daniele Watts: Django Unchained actress detained in Los Angeles after being mistaken for a prostitute
George Galloway on Scottish independence: The political class is doing what Hitler couldn’t – destroying Britain
Scottish independence: Nationalist leader Jim Sillars threatens pro-union companies with 'day of reckoning' after independence
Scottish independence: Yes campaign feels the heat as Alex Salmond's NHS claims come under furious attack
Scottish independence: Britain faces 'constitutional crisis' at next election
£23m Birmingham cycle scheme is attacked by Tory councillor for not catering to the elderly
- 1 Amy Winehouse statue unveiled in Camden
- 2 Lego breaks out of the toy box and heads for the gallery
- 3 George Galloway on Scottish independence: The political class is doing what Hitler couldn’t – destroying Britain
- 4 Headaches, fry ups, and hair of the dog - why do we get hangovers, and is there such thing as a 'cure'?
- 5 A bottle of wine a day is not bad for you and abstaining is worse than drinking, scientist claims
iJobs Gadgets & Tech
£40000 - £55000 per annum: Ashdown Group: Service Delivery Manager (Product Ma...
£350 - £450 Per Day: Clearwater People Solutions Ltd: Senior C++ Developer – L...
£65000 - £75000 Per Annum: Clearwater People Solutions Ltd: Our client based i...
£32000 - £38000 per annum + Benefits: Ashdown Group: The Ashdown Group has bee...