Satisfaction with computers at all-time high in US
Thursday 23 September 2010
US computer buyers are happy as ever, with Apple machines yielding top satisfaction and Windows 7 operating system making amends for a loathed prior generation of the Microsoft software.
Annual figures released on Tuesday by The American Customer Satisfaction Index showed a four-percent improvement in the way people felt about their computers, with Apple leading the way by pleasing 86 percent of buyers.
Overall satisfaction with personal computers averaged 78 percent, with Windows-based models by Acer, Dell, Hewlett-Packard and others coming in one percentage point below the average, according to the index.
"Nearly all brands showed increases in satisfaction and no manufacturer declined," Index creator Claes Fornell, director of the National Quality Research Center at the University of Michigan, said in his findings.
"Lower prices, better service, and an emphasis on new, smaller systems and a variety of portable PCs helped drive the improvement."
Apple has dominated in PC satisfaction in the index for seven consecutive years and set a new record for the culture-shifting California company this year, according to Fornell.
Computers running on Windows operating systems "made large gains in the second year of Microsoft's release of Windows 7, marking a recovery from the problems associated with the Windows Vista software," the professor said.
Life & Style blogs
The Art of Swimming: The way many people swim might be doing them more harm than good, says a man bringing posture to the pool
The brothel buster: Meet the man who gets paid to have sex with prostitutes
New exhibition celebrates the evolution of swimwear
Woman, 21, dies after taking contraceptive pill that 'caused fatal blood clot'
What do the emoji on Snapchat mean?
As a white man, I'm surprised more women aren't tweeting the hashtag #KillAllWhiteMen
Scotland may have to leave the EU even if it votes to stay in, David Cameron confirms
The day that Britain resigned as a global power
SNP fury as HS2 finds 'no business case' for taking fast train service to Scotland
EU referendum: David Cameron's rules are a 'democratic disgrace', says French-born Scottish politician set to be denied a vote
A nation of inequality: How the UK is failing to feed its most vulnerable people
- 1 Cyclist who knocked down three-year-old girl says his life has been 'destroyed'
- 2 Chelsea victory parade: Chelsea mocked on Twitter as 'tens of fans' pack the streets of London
- 3 US warned by Chinese media to stop meddling or 'war will be inevitable'
- 4 Woman, 21, dies after taking contraceptive pill that 'caused fatal blood clot'
- 5 Isis burns woman alive for refusing to engage in 'extreme' sex act, UN says
iJobs Gadgets & Tech
£40-50K: Guru Careers: We are seeking an experienced Software / C# Developer w...
£35 - 40k + Benefits: Guru Careers: We are seeking a Software Developer (JavaS...
£25000 - £30000 per annum: Ashdown Group: Graduate UI Application Developer - ...