Questions Of Cash: 'How can I recoup my missing wages?'


Q. I am owed £1,200 in wages from a security company, LGS (Lawful Guarding Services) Group that I worked for in early 2009. I never received pay for March and April and obtained a court judgment against them. I checked on the website of the body that security firms must register with, the Security Industry Authority, and the company is no longer listed. But I found a nearby company which provides similar services and has offices close by. I have a newly born son and debts, so I need the money. AA, Birmingham.

A. Your former's employer's website at www.lawfulguarding.com, no longer functions. Companies House shows the company Lawful Guarding Services Ltd as dissolved and another nearby company (based in Birmingham) with a similar name as being overdue in filing its accounts, with a proposal to strike it off. Phone calls to the old LGS phone number go to an answerphone service. The person who returned our call said he had no connection with the company, which he said is no longer trading.

The other company you mention is shown on Companies House records as being dormant. However, it does still have a website and its phone number is connected to a telephone answering service, which told us the business is now known as something else but is also based in the West Midlands, at Leamington Spa.

After several attempts, we managed to speak to someone from the company. He requested that we submit questions to the company by email, which we did. Those questions included requests for information on any links between Lawful Guarding Services and the company; whether the two companies have the same directors and shareholders; whether they share the same client base; whether there was any continuation of contracts; whether the new company uses the same premises; and why the company appears to be trading when Companies House shows it to be dormant. We did not receive any reply by the notified deadline, despite a reminder. We have passed the matter to Warwickshire County Council trading standards officers to investigate. They suggest you also lodge a complaint with the Insolvency Service.

Q. I recently checked my Barclaycard statements. I found two items of which I, and my wife, had no knowledge. I wrote two letters to Barclaycard in April 2010, concerning each of these items, dated January and April 2008. I have since heard from Barclaycard by phone on two occasions, stating that my card had been compromised and must be reissued, which has happened. I assume this was as a result of my letters. I have heard nothing more. The amounts were £95.99 to Digital River; the other amount, £110 to Koh Samui – a chain of Thai hotels, apparently. Neither my wife nor I has ever visited Thailand. PP, Rugby.

A. Barclaycard says that Digital River processes transactions for a variety of clients and that this bill apparently relates to photographic services. But, given the doubts over your transaction, it has credited the £95.99. Barclaycard requested further information regarding the other disputed transaction. Following this, you made inquiries and found that as well as being the name of a chain of Thai hotels, there is also a Koh Samui restaurant in Manchester – which you believe you may have visited while on a business trip. Barclaycard suggests you check your card statements each month in future.

Q. I think I have been targeted by a scam. A firm called Equiniti has written to me, saying it needs to re-establish contact with me as it is holding an investment of mine. I found that calls to its customer service number are charged at 8 pence a minute! I have been asked to provide proof of identity. I have lived at my address since October 1976 and I am on the electoral register and in the phone book, so I find this unconvincing. I used its prepaid envelope to say that if it had lost my details it was incompetent, so I was sure it was an attempt at identity fraud and I had given its letter to the police. Result: silence. The letter also threatens that if no response is received it will employ "a professional agent", and I would have to pay a fee to "be reunited with my investment"! SD, Cardiff.

A. Equiniti is a legitimate company that manages share administration for a variety of plcs. It contacted you regarding shares you held in Alliance & Leicester, which has been taken over by Santander. When the company was purchased, its share administration transferred from Capita to Equiniti. The company explains: "During this process a restriction was incorrectly added to your holding, which prevented the automatic dispatch of correspondence." It apologises for this error and the fact that your letter from last month was not answered. The restrictions mistakenly placed on your shareholding have now been lifted.

Questions of Cash cannot give individual advice. But if you have a financial dilemma, we'll do our best to help. Please email us at: questionsofcash@ independent.co.uk.

Independent Partners; Do you need financial advice on your investments, pension or insurance? Book a free consultation with an independent Financial Adviser at VouchedFor.co.uk

PROMOTED VIDEO
Finacial products from our partners
Property search
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Ashdown Group: Client Services Manager - Relationship Management - London

    £30000 - £32000 per annum + benefits : Ashdown Group: A highly successful, int...

    Recruitment Genius: Credit Controller / Customer Service

    £18000 - £20000 per annum: Recruitment Genius: This rapidly expanding business...

    Guru Careers: In-House / Internal Recruiter

    £25 - 28k + Bonus: Guru Careers: An In-house / Internal Recruiter is needed to...

    Recruitment Genius: Tax Assistant

    Negotiable: Recruitment Genius: A Tax Assistant is required to join a leading ...

    Day In a Page

    Syria crisis: Celebrities call on David Cameron to take more refugees as one young mother tells of torture by Assad regime

    Celebrities call on David Cameron to take more Syrian refugees

    One young mother tells of torture by Assad regime
    The enemy within: People who hear voices in their heads are being encouraged to talk back – with promising results

    The enemy within

    People who hear voices in their heads are being encouraged to talk back
    'In Auschwitz you got used to anything'

    'In Auschwitz you got used to anything'

    Survivors of the Nazi concentration camp remember its horror, 70 years on
    Autumn/winter menswear 2015: The uniforms that make up modern life come to the fore

    Autumn/winter menswear 2015

    The uniforms that make up modern life come to the fore
    'I'm gay, and plan to fight military homophobia'

    'I'm gay, and plan to fight military homophobia'

    Army general planning to come out
    Iraq invasion 2003: The bloody warnings six wise men gave to Tony Blair as he prepared to launch poorly planned campaign

    What the six wise men told Tony Blair

    Months before the invasion of Iraq in 2003, experts sought to warn the PM about his plans. Here, four of them recall that day
    25 years of The Independent on Sunday: The stories, the writers and the changes over the last quarter of a century

    25 years of The Independent on Sunday

    The stories, the writers and the changes over the last quarter of a century
    Homeless Veterans appeal: 'Really caring is a dangerous emotion in this kind of work'

    Homeless Veterans appeal

    As head of The Soldiers' Charity, Martin Rutledge has to temper compassion with realism. He tells Chris Green how his Army career prepared him
    Wu-Tang Clan and The Sexual Objects offer fans a chance to own the only copies of their latest albums

    Smash hit go under the hammer

    It's nice to pick up a new record once in a while, but the purchasers of two latest releases can go a step further - by buying the only copy
    Geeks who rocked the world: Documentary looks back at origins of the computer-games industry

    The geeks who rocked the world

    A new documentary looks back at origins of the computer-games industry
    Belle & Sebastian interview: Stuart Murdoch reveals how the band is taking a new direction

    Belle & Sebastian is taking a new direction

    Twenty years ago, Belle & Sebastian was a fey indie band from Glasgow. It still is – except today, as prime mover Stuart Murdoch admits, it has a global cult following, from Hollywood to South Korea
    America: Land of the free, home of the political dynasty

    America: Land of the free, home of the political dynasty

    These days in the US things are pretty much stuck where they are, both in politics and society at large, says Rupert Cornwell
    A graphic history of US civil rights – in comic book form

    A graphic history of US civil rights – in comic book form

    A veteran of the Fifties campaigns is inspiring a new generation of activists
    Winston Churchill: the enigma of a British hero

    Winston Churchill: the enigma of a British hero

    A C Benson called him 'a horrid little fellow', George Orwell would have shot him, but what a giant he seems now, says DJ Taylor
    Growing mussels: Precious freshwater shellfish are thriving in a unique green project

    Growing mussels

    Precious freshwater shellfish are thriving in a unique green project