Questions of Cash: Mortgage was paid off but no one told the Land Registry


Q. My husband and I bought our house in June 1980 with a 20-year mortgage taken out with the former Leeds Building Society. As interest rates went up we increased our payments and did not decrease them when rates went down, so we paid off the mortgage early.

However we never received a DS1 form – proof that the mortgaged amount had been repaid – from either the Leeds Building Society or from Halifax, which took over Leeds. The Land Registry Office says they must have this for us to sell the property. Our local branch of the Halifax gave me a telephone number of the help desk which was very helpful, but I have written to the Halifax three times without getting a reply. MA, Hampshire

A. Halifax apologises for failing to deal with your inquiries properly. It says it is unable to issue a DS1 form. "These forms were produced by solicitors who were dealing with redemptions," it explains. "We would then complete these forms by adding the charge details and the solicitors would then send this on to the Land Registry to have the charge removed." Instead, it says, your solicitor or yourself should have completed a Form 53 at the time the mortgage was fully paid off, sending this to the Land Registry so that the mortgage lender's charge on the property was removed.

Halifax has checked the Land Registry records and confirms that the charge was never removed. The system is now fully electronic and Halifax has removed the charge to resolve the problem. It accepts that it did not deal with your inquiries correctly and has therefore sent you £75 to compensate you for your "distress and inconvenience".

Q. Around 12 years ago I was looking for a decent current account that paid interest. At that time Fidelity operated a cash unit trust in partnership with Clydesdale Bank, which provided the bank card and direct debits. This met my needs. In April last year I decided to change my current account provider and subsequently closed my account with Fidelity and therefore Clydesdale as well.

A couple of weeks ago, I received a letter from Equiniti, telling me my dividends from Lloyds Banking Group payable on 17 September last year and 15 March this year had been paid to my old Clydesdale/Fidelity account. The total sum involved is £25.90. It seems I hadn't told Equiniti of my change of bank.

I have phoned each party several times and none can help me, each referring me to the others. Equiniti insists it has sent the payments. Fidelity says this is between Equiniti and Clydesdale. Clydesdale says I have no account with them and they would have sent any payment back to Equiniti. I shredded my Clydesdale Bank account details soon after the account was closed. Can you help to track down the payments? NR, by email.

A. Clydesdale says the payment of £12.95 made last September by Equiniti on behalf of Lloyds was received into your account, which was still open at this time. It therefore forms part of your cash fund holding with Fidelity. The second payment of £12.95 was returned to Equiniti.

Equiniti, which is Lloyds' share registrar, confirms that this second payment was returned to it and Equiniti will now issue you with a cheque for £12.95.

Equiniti says it has a continual problem with shareholders not advising the share registrar of changes in bank accounts or addresses. It says it has returned £540m of funds to shareholders who failed to notify that they had moved bank accounts. Equiniti has worked with ProSearch to contact shareholders whose account information is out of date, or who have failed to advise it of a change of address.

Q. I had a problem some years ago with my teenage daughter swearing, so I started a swear box for us all to pay into. She has now moved out, still swears, but has left behind the swear box with a couple of hundred pounds in it! The trouble is that it is all in spare change and I don't know how to spend it. The idea was to go out for a really good meal, but I'm sure that a restaurant wouldn't let us pay in pennies and 10p coins. RS, Worcester

A. Lots of banks will let customers pay even large amounts of spare cash into their accounts. Barclays says that providing an individual has an account with it, the cash can be paid into their account. It can't, though, immediately be converted into notes. The cash must be bagged up in the correct denominations and needs to be rounded to full pounds. The bank asks customers not to make large cash deposits at busy times – in particular avoiding Saturdays and lunchtimes. RBS takes a similar approach, while many HSBC branches contain machines that enable spare cash to be automatically counted and paid into customers' accounts.

The Co-operative Bank says it does not impose limits on the amount of loose change that can be paid into an account, nor does the cash need to be bagged. But it asks customers who are depositing very large amounts of loose change – several hundred pounds or more – to give the branch advance warning.

The Post Office also accepts unrestricted amounts of spare change for deposit in accounts with banks where it has a contract to undertake customer transactions.

Otherwise you can use the small change to pay for shopping in large supermarkets that have automated (self-service) tills. Sainsbury's says it has no limit to the amount of change that can be used in its automated payment machines.

Many supermarkets have Coinstar machines located at their entrance, which convert cash into vouchers to be redeemed in store. However, these charge a commission of 8.9 per cent, which seems excessive to us.

Independent Partners; Do you need financial advice on your investments, pension or insurance? Book a free consultation with an independent Financial Adviser at

Finacial products from our partners
Property search
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Recruitment Genius: Collections Agent

    £14000 - £16000 per annum: Recruitment Genius: This company was established in...

    SThree: Trainee Recruitment Consultant

    £20000 - £25000 per annum + OTE 40k: SThree: SThree are a global FTSE 250 busi...

    SThree: Trainee Recruitment Consultant

    £20000 - £25000 per annum + competitive: SThree: SThree are a global FTSE 250 ...

    Reach Volunteering: Trustees with Finance, Fundraising and IT skills

    Voluntary and unpaid, reasonable expenses reimbursable: Reach Volunteering: St...

    Day In a Page

    Isis profits from destruction of antiquities by selling relics to dealers - and then blowing up the buildings they come from to conceal the evidence of looting

    How Isis profits from destruction of antiquities

    Robert Fisk on the terrorist group's manipulation of the market to increase the price of artefacts
    Labour leadership: Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea

    'If we lose touch we’ll end up with two decades of the Tories'

    In an exclusive interview, Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea
    Tunisia fears its Arab Spring could be reversed as the new regime becomes as intolerant of dissent as its predecessor

    The Arab Spring reversed

    Tunisian protesters fear that a new law will whitewash corrupt businessmen and officials, but they are finding that the new regime is becoming as intolerant of dissent as its predecessor
    King Arthur: Legendary figure was real and lived most of his life in Strathclyde, academic claims

    Academic claims King Arthur was real - and reveals where he lived

    Dr Andrew Breeze says the legendary figure did exist – but was a general, not a king
    Who is Oliver Bonas and how has he captured middle-class hearts?

    Who is Oliver Bonas?

    It's the first high-street store to pay its staff the living wage, and it saw out the recession in style
    Earth has 'lost more than half its trees' since humans first started cutting them down

    Axe-wielding Man fells half the world’s trees – leaving us just 422 each

    However, the number of trees may be eight times higher than previously thought
    60 years of Scalextric: Model cars are now stuffed with as much tech as real ones

    60 years of Scalextric

    Model cars are now stuffed with as much tech as real ones
    Theme parks continue to draw in thrill-seekers despite the risks - so why are we so addicted?

    Why are we addicted to theme parks?

    Now that Banksy has unveiled his own dystopian version, Christopher Beanland considers the ups and downs of our endless quest for amusement
    Tourism in Iran: The country will soon be opening up again after years of isolation

    Iran is opening up again to tourists

    After years of isolation, Iran is reopening its embassies abroad. Soon, there'll be the chance for the adventurous to holiday there
    10 best PS4 games

    10 best PS4 games

    Can’t wait for the new round of blockbusters due out this autumn? We played through last year’s offering
    Transfer window: Ten things we learnt

    Ten things we learnt from the transfer window

    Record-breaking spending shows FFP restraint no longer applies
    Migrant crisis: UN official Philippe Douste-Blazy reveals the harrowing sights he encountered among refugees arriving on Lampedusa

    ‘Can we really just turn away?’

    Dead bodies, men drowning, women miscarrying – a senior UN figure on the horrors he has witnessed among migrants arriving on Lampedusa, and urges politicians not to underestimate our caring nature
    Nine of Syria and Iraq's 10 world heritage sites are in danger as Isis ravages centuries of history

    Nine of Syria and Iraq's 10 world heritage sites are in danger...

    ... and not just because of Isis vandalism
    Girl on a Plane: An exclusive extract of the novelisation inspired by the 1970 Palestinian fighters hijack

    Girl on a Plane

    An exclusive extract of the novelisation inspired by the 1970 Palestinian fighters hijack
    Why Frederick Forsyth's spying days could spell disaster for today's journalists

    Why Frederick Forsyth's spying days could spell disaster for today's journalists

    The author of 'The Day of the Jackal' has revealed he spied for MI6 while a foreign correspondent