Questions Of Cash: 'PayPal blocked my business account upgrade due to mystery buyer dispute'
Saturday 05 November 2011
Q. I have a PayPal account for eBay sales, which is attached to one of my email addresses. I want to upgrade my account to a business service. But PayPal has emailed me advising that my account has been limited for an undisclosed reason. I have made numerous calls and cannot find out what I have done wrong. I was told to log on to my PayPal account, open a complaint against PayPal and I would get a response.
I received an email asking me to forward invoices and ID. I tried to do this, but found that I don't have the option to upload any documents online. So I reverted to the call centre and yet again that was a dead end with an irate agent telling me in the most abrupt manor that the account is limited. I sent another email and received an automated response stating that my account balances can be moved. But when I log on to PayPal my account is still limited. If I have breached any rules this has not been done intentionally. I want PayPal to reinstate my account. JW, Staffordshire.
A. The restriction on your account relates to a past online trading dispute, of which it seems you may be unaware. A PayPal spokeswoman says: "PayPal has an obligation to both buyers and sellers to ensure the safety of the online community and as such uses rigorous checks to monitor for suspicious or potentially risky activity. On occasion an account may be placed under limited access and the account holder required to provide additional documentation relating to their business model. In order to protect other users, further accounts cannot be opened until previous issues have been resolved. In this case, [the reader] had a total of three PayPal accounts, which were flagged as potentially risky due to an outstanding buyer dispute which had not been resolved. We have contacted [the reader] to help her remove the limitation which will be done once the relevant documents are provided."
Q. British Gas has sent me a quarterly bill based on an actual reading of 4584. This is lower than the estimated reading on the previous quarter's bill, which I have paid, which was 4591. British Gas has now revised the previous estimate and split energy use into different months, reallocating more of the energy use into higher tariff bands. As a result I have been asked to pay an extra £22.55 for gas already paid for last quarter. AC, Sussex.
A. British Gas agrees with your explanation of what has happened, but says its actions were technically correct. As you used less gas over a longer period, this pushed your consumption into the more expensive charging band. A spokeswoman says: "We've apologised to [the reader] for the confusion over her bills and, as a gesture of goodwill, decided to amend the account and assume that the original bill reflects her usage of 4584 units. This puts her account in credit of £13.23."
Q. I read in Questions of Cash (23 July) of a reader whose Homebase vouchers had expired: he was unaware of this, but Homebase refused to accept them. You intervened and arranged to have them replaced with currently valid Homebase gift vouchers. I am in the same situation. GM, by email.
A. Homebase wrote to you saying that "as our scheme ended three years ago there are no longer any accounts to access and the vouchers can no longer redeemed". This is a similar situation to our reader MG of London, who we assisted in July. We raised your concern with Homebase, which has agreed to help you. A spokeswoman for Homebase says: "It is not our policy to refund expired Spend and Save vouchers. In May 2009 a notification was sent out to all voucher holders to alert them to the upcoming expiration date. Unfortunately it seems [the reader] did not receive this information. To apologise for any inconvenience caused, we are issuing [the reader] with a £30 Homebase voucher on this occasion as a goodwill gesture."
Questions of Cash cannot give individual advice. But if you have a financial dilemma, we'll do our best to help. Please email us at: questionsofcashindependent.co.uk.
Independent Partners: See how much you could save by switching credit cards. Compare now
Look beyond the usual shows for the best festive telly
Michelle Nijhuis' daughter insists (s)he is, and she learnt a valuable lesson on gender in books
newsFormer soldier taped 33 of the animals to the floor and then stamped on them one by one
- 1 North Koreans are gasping for the truth: Let's give it to them
- 2 Sun will 'flip upside down' within weeks, says Nasa
- 3 Christmas comes early: Justin Bieber is 'retiring from music'
- 4 Burglar steals video tapes of child abuse, hands them into police
- 5 Cycle death inquest: Boyfriend hugs driver of 32 tonne tipper truck that killed his girlfriend
Exclusive: Young people ‘want UK to stay in Europe’: Four in 10 adults aged 18 to 24 are ‘firmly in favour’ of membership, poll shows
Tom Daley ‘is gay because his father died’ says UK evangelist
Iain Duncan Smith leaves Commons food banks debate early
Kiss and yell: Italian protester charged with sexual assault after kissing riot police officer
PM denies two child limit for benefits is part of Tory welfare policy
Anachronistic and iniquitous, grammar schools are a blot on the British education system
- < Previous
- Next >
iJobs Money & Business
£Negotiable: Citifocus: High calibre individual with institutional client serv...
£120000 - £150000 per annum: Cornwallis Elt : Programme Manager, Strategy Lead...
£55000 - £120000 per annum: Pro-Recruitment Group: The Financial Services Tran...
£600 - £700 per day: Harrington Starr: Client based in West London is looking ...
Day In a Page
A three-bedrrom flat with 2,733sq feet of living space, a beautiful private garden and 15 acres of communal grounds
A four-bedroom chalet bungalow with three bathrooms and a spacious garden, £525,000
A two-bedroom flat with an open plan kitchen and two balconies, close to Arsenal station
A six-bedroom farm house with separate, detached cottages and 371 acres of land
A two-bedroom cottage with parquet floors, chunky beams and an open fireplace
A Grade II-listed home with six bedrooms, secluded landscaped gardens and views across Hadley Green
A Grade II-listed mansion with two apartments and a cottage, near Gretna Green
A three-bedroom Grade II-listed mews house with vaulted ceilings and roof garden
A spacious Grade II-listed family home with annexe and equestrian facilities among four acres of land in Itchingfield
A four-bedroom home with exposed brick walls and open fires in the picturesque village of Northill
A Grade II-listed property with five bedrooms and unique tower, overlooking Hastings Old Town
A charming five-bedroom detached family home, set within half an acre in Kew
A two-bedroom maisonette set on the top two floors of a period building, close to Kentish Town Tube.
Take advantage of the extra space provided by former stables and outbuildings at this five-bedroom farmhouse.
This three-bedroom Victorian terrace is near to Queen’s Road Peckham station, Nunhead station.
A five-bedroom modern house with terrace, swimming pool, Zen treehouse and large carp pond
An unexpected gem with four bedrooms, remarkable vaulted reception and a galleried study area
A five-bedroom house in one of Lymington's most sought after tree lined avenues, moments from the marinas and sailing clubs
A grand early 19th century B&B close to the historic harbour, with four en suite bedrooms
A four-bedroom, 17th century home with walled gardens, a landscaped terrace, cellar and open fires
A six-bedroom house with five bathrooms and four reception rooms spread over 4,000sq ft of luxury living space
A stunning three double-bedroom apartment with two decked terraces in the exclusive gated community, Bromyard House
A 10-bedroom period, family home amid beautiful surroundings in the centre of the Wentworth Estate in Longcross village
A stylish three-bedroom apartment with two bathrooms and private landscaped garden, moments from Fitzroy Square
A Grade II-listed Elizabethan barn with landscaped gardens, exposed elm beams and four bedrooms, all with lovely views
A six-bedroom family home, dating back to 1280 with four reception rooms, barn, swimming pool and tennis courts in Harwell
A spacious two-bedroom flat, refurbished to a very high standard with private landscaped garden, close to Kentish Town station
An exceptional two-bedroom apartment with balcony and underground parking in the centre of Richmond
A one-bedroom, luxury, duplex apartment in the grand landmark building, Imperial Hall
Run a fabulous boutique shop, live above it in a one-bedroom flat and let a second one-bedroom flat that comes part and parcel
A Grade-II listed, thatched cottage in Hundleby village, with five bedrooms, a coach house and three and a half acres
A spacious two-bedroom flat in the heart of Hoxton Square with wooden floors and roof terrace
A five-bedroom family home with stunning pool and gym complex set among two acres of land
A six-bedroom period house with heated swimming pool and a separate two-bedroom annexe cottage in Townlake, £795,000
A spacious and contemporary two-bedroom flat arranged over three floors, with garden patio close to St George Square, £600,000
A one-bedroom flat in a beautiful Regency building opposite the beach in Kemp Town, £190,000
A two-bedroom flat with London skyline views close to Surrey Quays. £395,000.
A seven-storey tower with three bedrooms and a stunning roof terrace. Guide price: £850,000.
A 16-bedroom country pile with nine reception rooms, four self-contained flats and a 13th century Peel Tower. £850,000.
A classic six-bedroom Victorian Manse house 10 miles from Edinburgh. £495,000.