Questions Of Cash: 'PayPal blocked my business account upgrade due to mystery buyer dispute' - Spend & Save - Money - The Independent

Questions Of Cash: 'PayPal blocked my business account upgrade due to mystery buyer dispute'

 

Q. I have a PayPal account for eBay sales, which is attached to one of my email addresses. I want to upgrade my account to a business service. But PayPal has emailed me advising that my account has been limited for an undisclosed reason. I have made numerous calls and cannot find out what I have done wrong. I was told to log on to my PayPal account, open a complaint against PayPal and I would get a response.

I received an email asking me to forward invoices and ID. I tried to do this, but found that I don't have the option to upload any documents online. So I reverted to the call centre and yet again that was a dead end with an irate agent telling me in the most abrupt manor that the account is limited. I sent another email and received an automated response stating that my account balances can be moved. But when I log on to PayPal my account is still limited. If I have breached any rules this has not been done intentionally. I want PayPal to reinstate my account. JW, Staffordshire.

A. The restriction on your account relates to a past online trading dispute, of which it seems you may be unaware. A PayPal spokeswoman says: "PayPal has an obligation to both buyers and sellers to ensure the safety of the online community and as such uses rigorous checks to monitor for suspicious or potentially risky activity. On occasion an account may be placed under limited access and the account holder required to provide additional documentation relating to their business model. In order to protect other users, further accounts cannot be opened until previous issues have been resolved. In this case, [the reader] had a total of three PayPal accounts, which were flagged as potentially risky due to an outstanding buyer dispute which had not been resolved. We have contacted [the reader] to help her remove the limitation which will be done once the relevant documents are provided."

Q. British Gas has sent me a quarterly bill based on an actual reading of 4584. This is lower than the estimated reading on the previous quarter's bill, which I have paid, which was 4591. British Gas has now revised the previous estimate and split energy use into different months, reallocating more of the energy use into higher tariff bands. As a result I have been asked to pay an extra £22.55 for gas already paid for last quarter. AC, Sussex.

A. British Gas agrees with your explanation of what has happened, but says its actions were technically correct. As you used less gas over a longer period, this pushed your consumption into the more expensive charging band. A spokeswoman says: "We've apologised to [the reader] for the confusion over her bills and, as a gesture of goodwill, decided to amend the account and assume that the original bill reflects her usage of 4584 units. This puts her account in credit of £13.23."

Q. I read in Questions of Cash (23 July) of a reader whose Homebase vouchers had expired: he was unaware of this, but Homebase refused to accept them. You intervened and arranged to have them replaced with currently valid Homebase gift vouchers. I am in the same situation. GM, by email.

A. Homebase wrote to you saying that "as our scheme ended three years ago there are no longer any accounts to access and the vouchers can no longer redeemed". This is a similar situation to our reader MG of London, who we assisted in July. We raised your concern with Homebase, which has agreed to help you. A spokeswoman for Homebase says: "It is not our policy to refund expired Spend and Save vouchers. In May 2009 a notification was sent out to all voucher holders to alert them to the upcoming expiration date. Unfortunately it seems [the reader] did not receive this information. To apologise for any inconvenience caused, we are issuing [the reader] with a £30 Homebase voucher on this occasion as a goodwill gesture."

Questions of Cash cannot give individual advice. But if you have a financial dilemma, we'll do our best to help. Please email us at: questionsofcashindependent.co.uk.

Independent Partners; request a free guide on NISAs from Hargreaves Lansdown

Suggested Topics
News
John Travolta is a qualified airline captain and employed the pilot with his company, Alto
people'That was the lowest I’d ever felt'
Life and Style
healthIt isn’t greasy. It doesn’t smell. And moreover, it costs nothing
News
peopleThe report and photo dedicated to the actress’s decolletage has, unsurprisingly, provoked anger
Property
Home body: Badger stays safe indoors
property
PROMOTED VIDEO
News
The programme sees four specialists creating what they believe are three perfect couples, based on scientific matchmaking. The couples will not meet until they walk down the aisle together
tvUK wedding show jilted
Arts and Entertainment
US pop diva Jennifer Lopez sang “Happy Birthday” to Gurbanguly Berdimuhamedow, president of Turkmenistan
musicCorporate gigs become key source of musicians' income
Arts and Entertainment
You've been framed: Henri Matisse's colourful cut-outs at Tate Modern
artWhat makes a smash-hit art show
Arts and Entertainment
While many films were released, few managed to match the success of James Bond blockbuster 'Skyfall'
filmsDaniel Craig believed to be donning skis as 007 for first time
Sport
Mikel Arteta pictured during Borussia Dortmund vs Arsenal
champions league
Voices
Yes supporters gather outside the Usher Hall, which is hosting a Night for Scotland in Edinburgh
voicesBen Judah: Is there a third option for England and Scotland that keeps everyone happy?
Arts and Entertainment
Pulp-fiction lover: Jarvis Cocker
booksJarvis Cocker on Richard Brautigan
Arts and Entertainment
Robin Thicke and Pharell Williams in the video of the song, which has been accused of justifying rape
music...and he had 'almost no part' in writing it
Finacial products from our partners
Property search
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Sales Executive

    £20 - 24k (Uncapped Commission - £35k Year 1 OTE): Guru Careers: We are seekin...

    Payroll & Accounts Assistant

    £20 - 24k + Benefits: Guru Careers: This is a great opportunity for an enthusi...

    SQL Developer - Watford/NW London - £280 - £320 p/d - 6 months

    £280 - £320 per day: Ashdown Group: The Ashdown Group have been engaged by a l...

    Senior BA - Insurance **URGENT**

    £400 - £450 Per Day: Clearwater People Solutions Ltd: **URGENT CONTRACT ROLE**...

    Day In a Page

    Mystery of the Ground Zero wedding photo

    A shot in the dark

    Mystery of the wedding photo from Ground Zero
    His life, the universe and everything

    His life, the universe and everything

    New biography sheds light on comic genius of Douglas Adams
    Save us from small screen superheroes

    Save us from small screen superheroes

    Shows like Agents of S.H.I.E.L.D are little more than marketing tools
    Reach for the skies

    Reach for the skies

    From pools to football pitches, rooftop living is looking up
    These are the 12 best hotel spas in the UK

    12 best hotel spas in the UK

    Some hotels go all out on facilities; others stand out for the sheer quality of treatments
    These Iranian-controlled Shia militias used to specialise in killing American soldiers. Now they are fighting Isis, backed up by US airstrikes

    Widespread fear of Isis is producing strange bedfellows

    Iranian-controlled Shia militias that used to kill American soldiers are now fighting Isis, helped by US airstrikes
    Topshop goes part Athena poster, part last spring Prada

    Topshop goes part Athena poster, part last spring Prada

    Shoppers don't come to Topshop for the unique
    How to make a Lego masterpiece

    How to make a Lego masterpiece

    Toy breaks out of the nursery and heads for the gallery
    Meet the ‘Endies’ – city dwellers who are too poor to have fun

    Meet the ‘Endies’ – city dwellers who are too poor to have fun

    Urbanites are cursed with an acronym pointing to Employed but No Disposable Income or Savings
    Paisley’s decision to make peace with IRA enemies might remind the Arabs of Sadat

    Ian Paisley’s decision to make peace with his IRA enemies

    His Save Ulster from Sodomy campaign would surely have been supported by many a Sunni imam
    'She was a singer, a superstar, an addict, but to me, her mother, she is simply Amy'

    'She was a singer, a superstar, an addict, but to me, her mother, she is simply Amy'

    Exclusive extract from Janis Winehouse's poignant new memoir
    Is this the role to win Cumberbatch an Oscar?

    Is this the role to win Cumberbatch an Oscar?

    The Imitation Game, film review
    England and Roy Hodgson take a joint step towards redemption in Basel

    England and Hodgson take a joint step towards redemption

    Welbeck double puts England on the road to Euro 2016
    Relatives fight over Vivian Maier’s rare photos

    Relatives fight over Vivian Maier’s rare photos

    Pictures removed from public view as courts decide ownership
    ‘Fashion has to be fun. It’s a big business, not a cure for cancer’

    ‘Fashion has to be fun. It’s a big business, not a cure for cancer’

    Donatella Versace at New York Fashion Week