In touch with your money

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The Independent Online
Key to services available over the telephone

A Check cleared balance, order statement

B Order cheque book, paying-in book

C Order replacement PIN for a card

D Notify a change of address

E Pay bills

F Transfer funds between accounts

G Change standing orders, direct debits

H Stop cheque

I Cancel and replace stolen card

Bank/building society Services Alliance & Leicester BS ABCDEFGHI

Alliance & Leicester Giro ABCDEFGHI

Barclays Bank Barclaycard ABCDEFGHI

Bank of Scotland Phoneline ABCDE*FGHI

Bank of Scotland Banking Direct ABCDE*FGHI

Bank of Scotland HOBS ABDE*FG

Britannia BS Careline ABCDGH

Clydesdale Bank Telebank ABDEF

Clydesdale Bank Telebank Telephone Service AEF

Co-operative Bank Armchair Banking ABCDEFGHI

First Direct ABCDEFGHI

Halifax BS Homebanking AEF

Lloyds Bank Lloyds Line ABCDEFGHI

National & Provincial BS MAX AE*F

NatWest Bank Actionline ABE*FG

NatWest Bank Primeline** ABCDE*FGHI

Nationwide BS Home Banking Service AE*

Northern Rock BS Homebanking Local branch A

Royal Bank of Scotland Direct Banking ABCDEFGHI

Fleming/Save & Prosper ABCEFHI


* On written instructions; ** open to those earning £18,000+ pa

Source: Moneywise