Inside business: Technology trouble-shooter blazes ahead
Sunday 07 February 1999
Even when compared with other hi-tech companies, the organisation that describes itself as "a global provider of enterprise network consulting and software solutions" has grown at an astonishing rate.
From a standing start seven years ago, the Silicon Valley company has grown into an organisation of 1,800 people on target to produce annual revenues of $300m (pounds 180m). Last month, it announced that sales in the first half of the current year rose 90 per cent to $138.2m.
Though many outsiders assume just about any infor-mation technology start-up is a licence to print money, the success of INS is attributed to the assistance it is able to give organisations in making their IT systems produce the much-promised improvements in business performance.
The acquisition last November of fellow California company VitalSigns Software enhanced that capability by introducing a range of products that allow IT professionals to keep a check on systems. On top of giving these specialists better monitoring equipment, such developments help them to support colleagues dealing with customers by providing better guarantees of service.
Roger Heule, director of international sales for the INSoft division, says this is increasingly important as organisations move further down the networked route. Even telecommuters and roving sales people can be supported in this way, meaning they are not frustrated by breakdowns in e-mail and other forms of communication.
"We're getting tools into the hands of the IT departments that help them identify problems before they happen," says Mr Heule. "We get rid of the blame game by isolating the problem."
It is perhaps indicative of the current levels of dissatisfaction in this area that INS already claims to have its software on 12 million desktops, and sees the number growing to 50 million by 2002. And it is not just in the United States, where customers include The Gap and MCI, that it is taking off. The UK office - set up about 18 months ago - claims British Gas as a customer, while the company is also expanding into continental Europe.
- 1 Hilary Mantel 'should be investigated by police' over Margaret Thatcher assassination story, says Lord Bell
- 2 Stamford Hill council removes 'unacceptable' posters telling women which side of the road to walk down
- 3 Kim Kardashian 'nude pictures' leaked on 4chan weeks after Jennifer Lawrence 'The Fappening' scandal
- 4 Alex Salmond: 'The rocks would melt with the sun before I'd ever set foot in the House of Lords'
- 5 Ice Bucket Challenge: US firefighter Tony Grider dies after participating in charity craze near power lines
'The Fappening': Rihanna 'nude pictures' claims emerge on 4Chan as hacking scandal continues
Stamford Hill council removes 'unacceptable' posters telling women which side of the road to walk down
Kim Kardashian 'nude pictures' leaked on 4chan weeks after Jennifer Lawrence 'The Fappening' scandal
The Fappening: Jennifer Lawrence leaked 4Chan sex video branded 'fake' by forum users
Hitler’s former food taster reveals the horrors of the Wolf’s Lair
Scottish independence referendum: A nation divided against itself
Scottish referendum results: Cross-party consensus collapses amid Tory-Labour spat on the 'English question'
Scottish independence: David Cameron is becoming the 'George Bush of Britain'
Plebgate MP Andrew Mitchell called officer a 'little s**t', claim court documents 'exposing ex-Chief Whip's 'record of abusing police'
Archbishop of Canterbury admits doubts about existence of God
Hilary Mantel 'should be investigated by police' over Margaret Thatcher assassination story, says Lord Bell
iJobs Money & Business
£400 - £450 Per Day: Clearwater People Solutions Ltd: **URGENT CONTRACT ROLE**...
Up to £100k or £450p/d: Saxton Leigh: My client is a leading commodities tradi...
£320 - £330 per day: Ashdown Group: The Ashdown Group have been engaged by a l...
To £75,000 + Pension + Benefits + Bonus: Saxton Leigh: My client is looking f...