British Airways parent IAG sees record profits from higher fares despite IT meltdowns

Airline boss admits ‘some of our operations are not where we would want them to be’

Fares are up by almost 10 per cent (PA Archive)

British Airways parent company IAG made record profits in the first half of 2023 amid soaring fares and high demand – and despite operational meltdowns at the carrier linked to creaking IT systems.

Operating profits at the group – which also includes Aer Lingus, Iberia, and Vueling – reached £1.1bn from January to June, up from a loss of £383m in the same period last year.

Revenue reached £11.7bn, an increase of nearly 45 per cent year-on-year. Fares were up by an average of around 9.5 per cent, while fuel prices increased by 5.7 per cent.

IAG said the capacity of its flights has been restored to 94 per cent of pre-pandemic levels.

It attributed this to a “strong leisure traffic recovery”, noting the premium leisure segment “continued to perform very well”.

The profits come despite frequent catastrophic system crashes at British Airways that have forced the cancellation of thousands of flights.

IAG chief executive Luis Gallego said: “Our strong profits since the start of the year are helping to fund investment for our customers, and to improve our balance sheet by reducing debt.

“We are aiming to be back to pre-pandemic capacity at the end of this year.

“These results are thanks to a strong performance from all companies across the group, and we would like to thank our teams for their hard work during the year so far.

“Customer demand remains strong across the group, particularly for leisure travel, with around 80 per cent of passenger revenue for the third quarter already booked.

“And our airlines have put in place plans to support operations during the busy summer period.”

I think that the performance of the group is going to continue in the way that you see now

IAG chief executive Luis Gallego

Asked about fares, Mr Gallego said IAG expects its revenue to be “even better” between July and September.

He said: “We don’t see any sign of a slowdown in the demand. I think that the performance of the group is going to continue in the way that you see now.”

IAG acknowledged that “some of our operations are not where we would want them to be and this is affecting our overall customer service”.

It said French air traffic control strikes are affecting most of its airlines – while global supply chain issues are “reducing aircraft availability”.

The company said British Airways was “particularly affected” due to its “London exposure and complex schedule”.

IAG said it has responded to the challenges by recruiting 4,000 people in the first half of the year with a “particular focus on ground operations” and is leasing eight aircraft with crew from other airlines.