Business Diary: Savers to target Bank Scrooge

In the mood for carols? If so, try the Bank of England tomorrow lunchtime, where Save Our Savers, which campaigns for higher interest rates, plans a sing-song to highlight its cause. Mind you, we can't promise traditional carols – the list we've been sent includes this take on Rudolph: "Mervyn, the red-nosed banker, Had a very nasty cold, Said he could cut inflation, Wish that we had all bought gold. All of the nation's savers, Used to cry and call him names, They never let poor Mervyn, Join in any saver's games."

The town that owes Glencore big

Not everyone is a fan of giant commodities trader Glencore, but you won't find people complaining in the Swiss town of Rueschlikon. Home to Glencore bosses, including chief executive Ivan Glasenberg, the town earned such large windfalls from the company's multi-billion pound flotation this year that its council has been able to slash income tax for everyone to just 7 per cent in 2012.

Pole position for complaints

Thanks to the Henley Business School for the study it has sent to us on customer satisfaction. No doubt it is full of profound observations, but we couldn't get past the first page, detailing the weirdest customer complaints of the year. Like this one: "A customer phoned to complain following the delivery of a curtain pole, which the driver had poked through the letterbox. When the customer returned they found their dog pinned to the wall."

Sour taste for 200 at Cadbury

How time flies. Irene Rosenfeld, the boss of Kraft, said this in February 2010 after sealing the controversial deal to buy Cadbury: "[This] will be good for the company, good for the UK and good for British manufacturing jobs." Not, as it sadly turns out, for the 200 staff who will belosing their jobs at the company over the next two years in an initiative unveiled by Kraft yesterday.