Eckoh lands Royal Mail extension

Speech recognition specialist Eckoh has landed a two-year contract with a major client, believed to be the Royal Mail.

The company will today announce the contract renewal for automated tracking and redelivery services is worth £500,000. The customer is thought to be the Mail although Eckoh declined to name the client.

The parcel-tracking service, which uses speech recognition and caller identification software, has handled 14 million minutes of traffic, while the track and trace has handled 13 million minutes.