Energy firms rapped – but still no action on high prices
Friday 19 August 2011
Gas and electricity suppliers were ordered to explain how they calculate bills by energy regulator Ofgem yesterday, as they came under increasing pressure from customers facing price hikes this week.
Ofgem made the demands following allegations that many energy users have been overcharged without clear explanation from their suppliers.
The allegations centre on the practice of charging higher rates for units used that were not initially estimated in the bill. Earlier this week EDF admitted to overcharging 100,000 customers between October 2003 and May 2010 because of an fault in its meter reading system.
However, there remained no sign of wider action on the slew of high price rises being introduced across the sector as the latest came intoeffect from the UK's largest supplier, British Gas.
The company has upped its average gas prices by 18 per cent and electricity prices by 16 per cent, just days after it announced half-yearly profits of £280m.
The call for companies to explain their billing follows two attempts by Ofgem to punish malpractice in the last two months. In June it fined British Gas £1m for misreporting how much electricity it was supplying. And in July British Gas was fined a further £2.5m by Ofgem for failing to respond sufficiently to customer complaints.
- 1 Snoop Dogg and Jared Leto buy a stake in Reddit as A-list invests $50m
- 2 Prince held a Facebook Q&A and this is the only question he answered
- 3 Car tax disc changes: Two days to go - and they affect you much more than just not displaying a piece of paper
- 4 Now we know whose fault it is if you end up being murdered in Thailand
- 5 35,000 walrus gather ashore on north-west Alaska beach 'for a rest'
Snoop Dogg and Jared Leto buy a stake in Reddit as A-list invests $50m
Five-year-old Iris Grace is raising awareness of autism through her extraordinary paintings
Car tax disc changes: Five facts you never knew about your (almost obsolete) tax disc
The Aral Sea: Nasa pictures show how what was once the fourth largest lake in the world has become almost completely dry
Brad Pitt, on the moment he completely lost his temper with Clint Eastwood's son
Exclusive: 'Putin's Russia has been my biggest regret,' says Nato's outgoing Secretary General
The Osborne Ultimatum: Chancellor’s benefits freeze bombshell will affect ten million households
There’s no excuse for Dave Lee Travis’s behaviour, but we need to keep a sense of proportion
Should gay sex be illegal? 16% of Britons think so
Mark Reckless becomes second Tory MP to defect to Ukip in a month
Benefits 'smart cards' plan revealed by Iain Duncan Smith to stop claimants spending welfare money on alcohol
- < Previous
- Next >
iJobs Money & Business
£18000 - £23000 per annum + Commission: SThree: Real Staffing are currently lo...
NEGOTIABLE: Austen Lloyd: TRUST ACCOUNTANT - KENTIf you are a Chartered Accou...
£18000 - £20000 per annum + OTE £30000: SThree: SThree are a global FTSE 250 b...
Highly Competitive Salary: Austen Lloyd: CITY - Law Costs Draftsperson - NICHE...