Lloyds PPI bill passes £5bn mark
Thursday 01 November 2012
The bill for mis-sold payment protection insurance (PPI) at taxpayer-backed Lloyds Banking Group smashed through the £5 billion barrier today as claims against the bank continue to pile up.
The 40% state-owned lender was pushed to a £144 million loss in the three months to September 30 as it took an additional £1 billion charge for dealing with the scandal, taking the total to £5.3 billion.
Stripping out the cost of PPI, the group doubled its underlying profit to a better-than-expected £840 million in the third quarter as its slashed bad debts and narrowed losses from its non-core businesses.
Lloyds, which includes the Halifax, was pushed to an annual loss of £3.5 billion last year by the PPI mis-selling scandal, leaving taxpayers wondering when they will get their money back.
While the volume of PPI complaints declined quarter-on-quarter, they remained above the level anticipated around the time of its half-year results in July.
From the £5.3 billion it has set aside, Lloyds had paid out £3.7 billion at the end of September.
The bank said 50% of claims from claims management companies are duplicate or fake and has asked the Financial Ombudsman Service (FOS) to waive an £850 handling fee for dealing with erroneous claims.
Chief executive Antonio Horta-Osorio said the PPI scandal was allowed to happen as banks "lost sight of their core values, had become complacent, non-customer focused and inefficient".
"We could not transform this business without addressing the PPI legacy," he added.
But Mr Horta-Osorio said the group had made "significant progress" and remained confident that it can "rebuild the trust" of its customers.
The Portuguese-born banker unveiled a strategic review last year, which included thousands of job losses, as well as plans to sell off large parts of its international operations.
The group said it cut its non-core assets by £30.7 billion to £110 billion in the first nine months of the year, which is ahead of expectations, while its international presence continues to decline after it announced disposal or exit from 12 countries.
This has hit underlying income which fell 7% in the third quarter to £4.6 billion.
Lloyds cut its provision for bad debts to £1.3 billion in the third quarter, down 35% from the same period last year, while it also continued to reduce exposure to troubled eurozone countries Portugal, Ireland, Italy, Spain and Greece.
Lloyds did not touch on the Libor-rigging investigation that rocked the industry over the summer despite reports that two of its traders have been suspended in relation to the probe.
- 1 Nigel Farage: Me vs Russell Brand on Question Time – he's got the chest hair but where are his ideas?
- 2 Harry Potter fans can apply to the Hogwarts-inspired College of Wizardry
- 3 Jessica Chambers: 19-year-old woman 'doused with lighter fluid and burned alive' in the US
- 4 Russell Brand calls Nigel Farage 'poundshop Enoch Powell' in BBC Question Time debate
- 5 Orange Wednesdays are no more
Weather bomb in pictures: Storms cuts power for tens of thousands – and snow is on the way
Jessica Chambers: 19-year-old woman 'doused with lighter fluid and burned alive' in the US
Russell Brand calls Nigel Farage 'poundshop Enoch Powell' in BBC Question Time debate
Russell Brand was rendered speechless on Question Time by this man
Fury at Airbus after it hints the super-jumbo may be mothballed
Disgruntled RBS worker writes hilarious open letter to Russell Brand after anti-capitalist publicity stunt leaves him hungry
Shock poll shows voters believe Ukip is to the left of the Tories
Nigel Farage's approval rating hits record low as popularity suffers in wake of Ukip sex scandal
Ukip candidate jokes about 'shooting peasants' in racist and homophobic rant
Pakistan school attack live: Taliban kill at least 132 children in 'horrifying' massacre
Germany sees 'visible rise' in support for far-right extremism in response to perceived 'Islamisation' of the West
iJobs Money & Business
£32000 - £35000 per annum + benefits: Ashdown Group: Marketing Services Manage...
£Neg. (DOE) + Excellent Benefits: Guru Careers: A Finance Account Manager with...
£40000 - £470000 per annum + bonus: Ashdown Group: Java Developer / J2EE Devel...
£45000 - £55000 per annum + Benefits: Ashdown Group: An exciting opportunity h...