The bill for mis-sold payment protection insurance (PPI) at taxpayer-backed Lloyds Banking Group smashed through the £5 billion barrier today as claims against the bank continue to pile up.
The 40% state-owned lender was pushed to a £144 million loss in the three months to September 30 as it took an additional £1 billion charge for dealing with the scandal, taking the total to £5.3 billion.
Stripping out the cost of PPI, the group doubled its underlying profit to a better-than-expected £840 million in the third quarter as its slashed bad debts and narrowed losses from its non-core businesses.
Lloyds, which includes the Halifax, was pushed to an annual loss of £3.5 billion last year by the PPI mis-selling scandal, leaving taxpayers wondering when they will get their money back.
While the volume of PPI complaints declined quarter-on-quarter, they remained above the level anticipated around the time of its half-year results in July.
From the £5.3 billion it has set aside, Lloyds had paid out £3.7 billion at the end of September.
The bank said 50% of claims from claims management companies are duplicate or fake and has asked the Financial Ombudsman Service (FOS) to waive an £850 handling fee for dealing with erroneous claims.
Chief executive Antonio Horta-Osorio said the PPI scandal was allowed to happen as banks "lost sight of their core values, had become complacent, non-customer focused and inefficient".
"We could not transform this business without addressing the PPI legacy," he added.
But Mr Horta-Osorio said the group had made "significant progress" and remained confident that it can "rebuild the trust" of its customers.
The Portuguese-born banker unveiled a strategic review last year, which included thousands of job losses, as well as plans to sell off large parts of its international operations.
The group said it cut its non-core assets by £30.7 billion to £110 billion in the first nine months of the year, which is ahead of expectations, while its international presence continues to decline after it announced disposal or exit from 12 countries.
This has hit underlying income which fell 7% in the third quarter to £4.6 billion.
Lloyds cut its provision for bad debts to £1.3 billion in the third quarter, down 35% from the same period last year, while it also continued to reduce exposure to troubled eurozone countries Portugal, Ireland, Italy, Spain and Greece.
Lloyds did not touch on the Libor-rigging investigation that rocked the industry over the summer despite reports that two of its traders have been suspended in relation to the probe.