'#Naffwest': Fresh compensation claims face RBS and NatWest as customers pledge to abandon bank after SECOND computer glitch locks them out of their accounts

Customers took to Twitter to voice their anger over technical problems

RBS Banking Group faces fresh compensation claims from millions of customers who were unable to withdraw cash, pay for goods and services, or carry out telephone or online banking on Wednesday night.

It was the second time in nine months that technical problems had left customers of RBS, NatWest and Ulster Banks unable to access their own money.

The bank - which is 80 per cent state-owned - blamed a “hardware fault” for causing its systems to crash but has promised to compensate customers who experienced problems because of the disruption, which lasted for two hours.

Customers began reporting problems with online banking, phone banking, cash withdrawals and debit card payments at around 10pm on Wednesday.

RBS said all services had been returned to normal by 1am today but some customers said the could still could not access their accounts at 9am.

In June last year a software upgrade at the bank went wrong and left millions of NatWest, RBS and Ulster bank customers without any access to their money, with problems lasting for more than a week in extreme cases.

The compensation bill then topped £175m but the hit to the bank’s reputation this time could prove more costly. Today social networks were flooded with complaints from fed-up customers who vowed to switch accounts to rivals.

Phil, who tweets as @wheatear9 said: "Why oh why have I stayed with #naffwest I should know better and will depart." Andrew Bissett, meanwhile, tweeted: "Disgraceful service. Am moving my banking to Santander! You cannot be trusted with our money!!!"

Anthony Gray said: "No money on my Oyster card last night. No way of getting money out. Had to walk home. Will now spend today changing banks."

Staff at the bank's Edinburgh headquarters said it would deal with compensation claims on a case-by-case basis.

One customer, Darren Reuben, has already been compensated.

He told the BBC that he had to get someone else to pay for his dinner yesterday evening. He was initially offered £30 compensation, but when he declined, he was offered £70.

"It was paid into my account straight away," he told the BBC. "While it was embarrassing, they did me a good turn."

Which? executive director Richard Lloyd said: “RBS must quickly explain how affected customers will be compensated and what measures they are taking to ensure this doesn't happen again.”

PROMOTED VIDEO
News
ebookA unique anthology of reporting and analysis of a crucial period of history
Life and Style
Phillips Idowu, Stella McCartney and Jessica Ennis
fashionMcCartney to continue designing Team GB Olympics kit until 2016
Sport
Shinji Kagawa and Reece James celebrate after the latter scores in Manchester United's 7-0 victory over LA Galaxy
football
Voices
voicesGood for Lana Del Rey for helping kill that myth, writes Grace Dent
Sport
Farah returns to the track with something to prove
Commonwealth games
Life and Style
fashion Designs are part of feminist art project by a British student
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

Junior Research Analyst - Recruitment Resourcer

£18000 - £20000 per annum + OTE £25K: SThree: SThree Group has been well estab...

Senior Analyst - Financial Modelling

competitive: Progressive Recruitment: This really is a fantastic chance to joi...

Associate CXL Consultant

£40000 - £60000 per annum + BONUS + BENEFITS: Harrington Starr: CXL, Triple Po...

Business Anaylst

£60000 - £75000 per annum + BONUS + BENEFITS: Harrington Starr: Business Anal...

Day In a Page

Screwing your way to the top? Good for Lana Del Rey for helping kill that myth

Screwing your way to the top?

Good for Lana Del Rey for helping kill that myth, says Grace Dent
Will the young Britons fighting in Syria be allowed to return home and resume their lives?

Will Britons fighting in Syria be able to resume their lives?

Tony Blair's Terrorism Act 2006 has made it an offence to take part in military action abroad with a "political, ideological, religious or racial motive"
Beyoncé poses as Rosie the Riveter, the wartime poster girl who became a feminist pin-up

Beyoncé poses as Rosie the Riveter

The wartime poster girl became the ultimate American symbol of female empowerment
The quest to find the perfect pair of earphones: Are custom, 3D printed earbuds the solution?

The quest to find the perfect pair of earphones

Earphones don't fit properly, offer mediocre audio quality and can even be painful. So the quest to design the perfect pair is music to Seth Stevenson's ears
US Army's shooting star: Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform

Meet the US Army's shooting star

Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform
Climate change threatens to make the antarctic fur seal extinct

Take a good look while you can

How climate change could wipe out this seal
Should emergency hospital weddings be made easier for the terminally ill?

Farewell, my lovely

Should emergency hospital weddings be made easier?
Man Booker Prize 2014 longlist: Crowdfunded novel nominated for first time

Crowdfunded novel nominated for Booker Prize

Paul Kingsnorth's 'The Wake' is in contention for the prestigious award
Vladimir Putin employs a full-time food taster to ensure his meals aren't poisoned

Vladimir Putin employs a full-time food taster

John Walsh salutes those brave souls who have, throughout history, put their knives on the line
Tour de France effect brings Hollywood blockbusters to Yorkshire

Tour de France effect brings Hollywood blockbusters to Yorkshire

A $25m thriller starring Sam Worthington to be made in God's Own Country
Will The Minerva Project - the first 'elite' American university to be launched in a century - change the face of higher learning?

Will The Minerva Project change the face of higher learning?

The university has no lecture halls, no debating societies, no sports teams and no fraternities. Instead, the 33 students who have made the cut at Minerva, will travel the world and change the face of higher learning
The 10 best pedicure products

Feet treat: 10 best pedicure products

Bags packed and all prepped for holidays, but feet in a state? Get them flip-flop-ready with our pick of the items for a DIY treatment
Commonwealth Games 2014: Great Scots! Planes and pipers welcome in Glasgow's Games

Commonwealth Games 2014

Great Scots! Planes and pipers welcome in Glasgow's Games
Jack Pitt-Brooke: Manchester City and Patrick Vieira make the right stand on racism

Jack Pitt-Brooke

Manchester City and Patrick Vieira make the right stand on racism
How Terry Newton tragedy made iron men seek help to tackle their psychological demons

How Newton tragedy made iron men seek help to tackle their psychological demons

Over a hundred rugby league players have contacted clinic to deal with mental challenges of game