Staff lateness 'costs the economy £9 billion every year'

 

Staff who arrive late at work are costing the economy £9 billion a year, a new survey suggests.

More than half (56%) of all employees admit failing to attend meetings and other work events on time at least once a week, it claimed.

One in 10 people revealed they had been late for a job interview, while 11% said poor time keeping had contributed to the loss of a potential new client.

Almost a quarter of workers (23%) said they perform badly in meetings after arriving late, while nearly half (48%) said this adversely affected the performance of their colleagues.

Meanwhile 82% of people said they believed being late was unprofessional, according to the survey of 1,000 employees by Heathrow Express.

The study found an average of 590,000 workers in the UK show up late every day.

Each late employee loses an average of 97 minutes per month which costs British employers £305 per head every year, it added.

The main excuse for being late was traffic problems caused by road works (41%). Other reasons included public transport delays (29%), unforeseen circumstances such as someone being unwell (25%), bad weather (18%), sleeping through the alarm (14%) and leaving something behind (12%).

Some 63% of workers admitted they were affected by the stress of being late, while 39% said the after-effects negatively impacted on their entire day.

Nearly a fifth (19%) said their late arrival had resulted in a disastrous meeting.

Three quarters of employees (74%) revealed that being late made them feel guilty and nearly half (48%) agreed that people lost respect for them after failing to show up on time.

The research also found that it took an average of 49 minutes for people to feel calm and in control after a late arrival.

A total of 46% of those surveyed admitted that the stress from being late lasted between 10 and 60 minutes, and this had a detrimental effect on their concentration and interaction with colleagues.

Behavioural psychologist Dr Cecilia d'Felice said: "The cost of lateness to the economy is enormous, but potentially even more serious is the detrimental impact it can have on workplace performance, team morale and productivity.

"Encouragingly, no one likes being late as it makes them feel guilty, but this feeling can have a negative impact on workplace performance in the longer term. The fact that people admit their own lateness affects the performance of those around them is of concern as the example they set to other members of staff around them is critical."

Heathrow Express managing director Keith Greenfield said: "Time is money and when it comes to making business journeys, punctuality and speed are crucial."

Researchers used the average hourly pay rate of British employees (£15.67), the total working population figures and the average number of minutes late to work, work meetings and work events per person (17.7) to calculate the estimated cost of late workers to the economy.

Start your day with The Independent, sign up for daily news emails
News
Courtney Love has admitted using heroin while pregnant with Frances Bean Cobain, her daughter with Kurt Cobain
people
Sport
Murray celebrates reaching the final
tennis
Life and Style
life
Arts and Entertainment
'The Archers' has an audience of about five million
radioA growing number of listeners are voicing their discontent; so loudly that even the BBC's director-general seems worried
PROMOTED VIDEO
ebooks
ebooksA year of political gossip, levity and intrigue from the sharpest pen in Westminster
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

Recruitment Genius: Compliance Assistant

£13000 per annum: Recruitment Genius: This Pension Specialist was established ...

Ashdown Group: Market Research Executive

£23000 - £26000 per annum + Benefits: Ashdown Group: Market Research Executive...

Recruitment Genius: Technical Report Writer

£25000 - £35000 per annum: Recruitment Genius: A Technical Report Writer is re...

MBDA UK Ltd: Indirect Procurement Category Manager

Competitive salary & benefits!: MBDA UK Ltd: MBDA UK LTD Indirect Procurement...

Day In a Page

Isis hostage crisis: Militant group stands strong as its numerous enemies fail to find a common plan to defeat it

Isis stands strong as its numerous enemies fail to find a common plan to defeat it

The jihadis are being squeezed militarily and economically, but there is no sign of an implosion, says Patrick Cockburn
Virtual reality thrusts viewers into the frontline of global events - and puts film-goers at the heart of the action

Virtual reality: Seeing is believing

Virtual reality thrusts viewers into the frontline of global events - and puts film-goers at the heart of the action
Homeless Veterans appeal: MP says Coalition ‘not doing enough’

Homeless Veterans appeal

MP says Coalition ‘not doing enough’ to help
Larry David, Steve Coogan and other comedians share stories of depression in new documentary

Comedians share stories of depression

The director of the new documentary, Kevin Pollak, tells Jessica Barrett how he got them to talk
Has The Archers lost the plot with it's spicy storylines?

Has The Archers lost the plot?

A growing number of listeners are voicing their discontent over the rural soap's spicy storylines; so loudly that even the BBC's director-general seems worried, says Simon Kelner
English Heritage adds 14 post-war office buildings to its protected lists

14 office buildings added to protected lists

Christopher Beanland explores the underrated appeal of these palaces of pen-pushing
Human skull discovery in Israel proves humans lived side-by-side with Neanderthals

Human skull discovery in Israel proves humans lived side-by-side with Neanderthals

Scientists unearthed the cranial fragments from Manot Cave in West Galilee
World War Z author Max Brooks honours WW1's Harlem Hellfighters in new graphic novel

Max Brooks honours Harlem Hellfighters

The author talks about race, legacy and his Will Smith film option to Tim Walker
Why the league system no longer measures up

League system no longer measures up

Jon Coles, former head of standards at the Department of Education, used to be in charge of school performance rankings. He explains how he would reform the system
Valentine's Day cards: 5 best online card shops

Don't leave it to the petrol station: The best online card shops for Valentine's Day

Can't find a card you like on the high street? Try one of these sites for individual, personalised options, whatever your taste
Diego Costa: Devil in blue who upsets defences is a reminder of what Liverpool have lost

Devil in blue Costa is a reminder of what Liverpool have lost

The Reds are desperately missing Luis Suarez, says Ian Herbert
Ashley Giles: 'I'll watch England – but not as a fan'

Ashley Giles: 'I'll watch England – but not as a fan'

Former one-day coach says he will ‘observe’ their World Cup games – but ‘won’t be jumping up and down’
Greece elections: In times like these, the EU has far more dangerous adversaries than Syriza

Greece elections

In times like these, the EU has far more dangerous adversaries than Syriza, says Patrick Cockburn
Holocaust Memorial Day: Nazi victims remembered as spectre of prejudice reappears

Holocaust Memorial Day

Nazi victims remembered as spectre of prejudice reappears over Europe
Fortitude and the Arctic attraction: Our fascination with the last great wilderness

Magnetic north

The Arctic has always exerted a pull, from Greek myth to new thriller Fortitude. Gerard Gilbert considers what's behind our fascination with the last great wilderness