Ocado deliveries have returned to normal after a technical fault at one of the online supermarket’s warehouses affected around 1,700 customers.
A spokesperson for the website, which claims to be the world's largest online-only grocery retailer, said a “computer chip went awry” but could not give any further details.
The problem at the distribution centre in Hatfield, Hertfordshire, caused deliveries on Friday to be delayed by several hours as customers were given automated arrival estimates in the early hours of the morning.
Disgruntled shoppers rushed to Twitter to complain about the “ridiculous” delays, with one person sarcastically calling for “Blitz spirit” as people waited for their groceries.
Some customers were told their deliveries would be arriving as late as 3am the next day but Ocado said the automatically generated estimates did not apply because all deliveries were re-arranged.
Needless to say, the middle-classes vented their collective spleen on Twitter.
I do hope @Ocado will be giving me some reimbursement for my 2.5hrs late delivery (which is just an ETA). Groceries at 11pm? Ridiculous!!; Pippa Akram (@Social_Pip) January 30, 2015
@Ocado 2 hour delay on a delivery for 10.30pm? Really? I won't get that sleep back..— Simon Matic Langford (@eswddd) January 30, 2015
@Ocado We're giving up on our order - can't speak to a human being, no notification of a >2.5hr delay, 2nd time this has happened...— Ian (@irfbrown) January 30, 2015
@Ocado apparently its not even been loaded onto a van yet. since tweeting you the delay has increased 5 hrs 10 mins late.— Sandra Oliver (@SandraOliver15) January 30, 2015
A spokesperson said the 1,700 customers affected only represented around 5 per cent of orders on Friday.
“Although the vast majority of customers last week received their deliveries on time, despite the snow in large parts of the country, a minor technical fault at our Hatfield Customer Fulfilment Centre on Friday caused issues for a small number of our customers,” he added.
“The fault was fixed within a day and affected customers have been contacted to rearrange delivery. We are very sorry for the inconvenience caused and we have offered a money-off voucher as compensation to those affected.”
Ocado says it delivers more than 1.1 million items a day on average, shipping 150,000 orders a week.Reuse content