Smart Moves: All the office is a stage

What can actors teach to people with 'real' jobs? Fiona McNeill goes behind the scenes to find out

As that most famous of dramatists once wrote: "All the world's a stage, And all the men and women merely players". Indeed, many of us feel like bit-part players in a second-rate soap, and nowhere more so than at work.

Nevertheless, the idea of bringing actors into the workplace to advise on corporate life sounds bizarre.

Yet, surprisingly, a number of large and seemingly traditional companies have been doing just that and have found it an effective way of boosting morale and improving staff relations.

"People have preconceived ideas about actors," said Jill Connick of training company Actors in Management. "They think, 'Oh no, John Inman, men in tights', but it isn't like that at all.

"Acting is about communication," she continued. "As an actor, you don't necessarily need to have detailed knowledge of a particular industry. What you can offer is the ability to put yourself in someone else's shoes. Problems at work are hardly ever about technical things. They're about people and how they relate to each other."

Connick founded Aim in 1994 with fellow thespian Edward Harbour whom she'd met some years earlier in Macbeth. Both disillusioned with the profession, they sought a wider application for their talents.

Aim uses professional actors to bring training sessions to life. Typically, the actors perform a workplace scenario for the training group, illustrating topics such as bullying in the workplace, breaking news of redundancies, building confidence and dealing with performance appraisals.

Rather than passively watching a video, members of the group are invited by the facilitator to comment on what they have seen. They may make suggestions on how the characters could have handled things differently or even interact with the characters themselves to see how they would cope with the situation.

While the actors remain in character, employees are not asked to role- play. Freed from the embarrassment of hamming it up in front of colleagues, they are better able to concentrate on the training issues and learn new ways of communicating with each other.

"A large part of our work is what we call 'coaching'," Ms Connick explained. "We ask people to observe the characters very carefully, to listen to what is said and, also, to notice what is unexpressed. They may even want to ask the characters some questions. Maybe there's something they've always wanted to ask their boss, for example, to try and understand their behaviour a bit better. We give them a chance to have a practice run. People usually really enjoy it, but it's not frivolous. We ask them to do a lot of thinking."

Staff from companies such as the Lloyds TSB Group, P&O Nedlloyd and Sun Life of Canada have taken Aim's training sessions. Jenny Knight, Corporate Personnel Officer for Brighton and Hove Council called on Aim to launch the council's new training initiative at a management conference of 150 people earlier this year.

"We wanted to show a different approach," she said. "I must admit, we took a risk bringing in actors. After all, this is local government and people aren't used to 'luvvies'. In fact, Aim was very professional, more like business consultants then actors. You couldn't really call them 'luvvies'; at all.

"We talked to them at great length about what we wanted," Ms Knight continued. "They went away and wrote a script. They performed two scenes for us at the conference showing a performance appraisal - one positive and one negative. The actors were totally convincing and everything they said was in the context of our organisation so people could relate to it.

"The feedback has been overwhelmingly positive. I think it worked because it was so immediate. It gave everyone the chance to learn by watching. If you ask staff to do their own role plays they get embarrassed. We were very impressed."

Aim itself has also learned a few lessons. "Until I started doing this, I had a very low opinion of acting," Mr Harbour concluded. "Now I see that actors really do have skills that can help other people. We can make a difference."

Actors In Management can be contacted on 0171 689 7788.

Start your day with The Independent, sign up for daily news emails
ebookA unique anthology of reporting and analysis of a crucial period of history
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

SThree: Trainee Recruitment Consultant

£20000 - £25000 per annum + competitive: SThree: Did you know? SThree is a mul...

Guru Careers: C# Project Team Lead

£55 - 65k (DOE): Guru Careers: A unique opportunity for a permanent C# Develop...

Guru Careers: Graduate Editor / Editorial Assistant

£16 - 20k: Guru Careers: A Graduate Editor / Editorial Assistant is needed to ...

Guru Careers: Software Developer / C# Developer

£40-50K: Guru Careers: We are seeking an experienced Software / C# Developer w...

Day In a Page

Abuse - and the hell that came afterwards

Abuse - and the hell that follows

James Rhodes on the extraordinary legal battle to publish his memoir
Why we need a 'tranquility map' of England, according to campaigners

It's oh so quiet!

The case for a 'tranquility map' of England
'Timeless fashion': It may be a paradox, but the industry loves it

'Timeless fashion'

It may be a paradox, but the industry loves it
If the West needs a bridge to the 'moderates' inside Isis, maybe we could have done with Osama bin Laden staying alive after all

Could have done with Osama bin Laden staying alive?

Robert Fisk on the Fountainheads of World Evil in 2011 - and 2015
New exhibition celebrates the evolution of swimwear

Evolution of swimwear

From bathing dresses in the twenties to modern bikinis
Sun, sex and an anthropological study: One British academic's summer of hell in Magaluf

Sun, sex and an anthropological study

One academic’s summer of hell in Magaluf
From Shakespeare to Rising Damp... to Vicious

Frances de la Tour's 50-year triumph

'Rising Damp' brought De la Tour such recognition that she could be forgiven if she'd never been able to move on. But at 70, she continues to flourish - and to beguile
'That Whitsun, I was late getting away...'

Ian McMillan on the Whitsun Weddings

This weekend is Whitsun, and while the festival may no longer resonate, Larkin's best-loved poem, lives on - along with the train journey at the heart of it
Kathryn Williams explores the works and influences of Sylvia Plath in a new light

Songs from the bell jar

Kathryn Williams explores the works and influences of Sylvia Plath
How one man's day in high heels showed him that Cannes must change its 'no flats' policy

One man's day in high heels

...showed him that Cannes must change its 'flats' policy
Is a quiet crusade to reform executive pay bearing fruit?

Is a quiet crusade to reform executive pay bearing fruit?

Dominic Rossi of Fidelity says his pressure on business to control rewards is working. But why aren’t other fund managers helping?
The King David Hotel gives precious work to Palestinians - unless peace talks are on

King David Hotel: Palestinians not included

The King David is special to Jerusalem. Nick Kochan checked in and discovered it has some special arrangements, too
More people moving from Australia to New Zealand than in the other direction for first time in 24 years

End of the Aussie brain drain

More people moving from Australia to New Zealand than in the other direction for first time in 24 years
Meditation is touted as a cure for mental instability but can it actually be bad for you?

Can meditation be bad for you?

Researching a mass murder, Dr Miguel Farias discovered that, far from bringing inner peace, meditation can leave devotees in pieces
Eurovision 2015: Australians will be cheering on their first-ever entrant this Saturday

Australia's first-ever Eurovision entrant

Australia, a nation of kitsch-worshippers, has always loved the Eurovision Song Contest. Maggie Alderson says it'll fit in fine