The Business On... Anne Gunther, Chief executive, N&P
Wednesday 20 April 2011
Please hold the line for the next available operator.
I beg your pardon?
Your call is important to us. Please continue to hold.
Sorry to keep you waiting. Anne Gunther made her name in banking in the Nineties as Ms Call Centres, when she headed telephone banking for NatWest and tried to convince a sceptical nation that it would be better serviced from central phone banks than from the local branch.
What did she do for an encore?
Only became one of the grandees of British banking, running Standard Life Bank, the life insurer's foray into mortgages and savings, for seven years. And chairing the Council of Mortgage Lenders for a year, too.
So this is a coup for N&P?
Yes, and it could do with catching a break. Despite a history stretching back 150 years, the august Norwich & Peterborough Building Society has been brought to the brink of oblivion by the mis-selling of risky Keydata investment products to thousands of its risk-averse customers. The scandal claimed Matthew Bullock, the former chief executive, in January.
It won't be plain sailing then?
Certainly not, but she is used to choppy waters. Sailing is actually one of her hobbies, something she is fond of doing off the coast of Devon. Cooking for friends and walking are on her list of relaxation tips, too.
What are her prospects at N&P?
Ms Gunther will need all her smarts when she starts work this morning. After being forced to promise the repayment of £51m to mis-selling victims, and fined £1.4m earlier this week by the Financial Services Authority, N&P is in talks with Yorkshire Building Society, a richer mutual which wants to buy it.
It could be a short stint, then
Let's see. Gordon Horsfield, her chairman at N&P, said yesterday that "the management of change" is one of her key skills. Whatever happens, change is not something that N&P will be able to avoid.
- 1 'Kidnapped boy may have been abused and murdered by VIP paedophile ring,' say police
- 2 Ridley Scott on Exodus, Gods and Kings casting: 'I'm not going to get it financed if my lead actor is Mohammad so-and-so from such-and-such'
- 3 Girl, 7, gets Tesco to remove 'stupid' sign suggesting superheroes are 'for boys'
- 4 This letter from a reader explains why women can’t play football
- 5 'You should come to my house and eat cheeses with me': 4-year-old sends adorable love letter to girl at school
Black Friday 2014: Opening times for Asda, John Lewis, PC World, GAME and Argos
Miss Honduras Maria Jose Alvarado's stylist Luis Alfredo Garcia is found stabbed to death
Dr Lam Hoe Yeoh: Voyeur doctor jailed for eight years after using network of hidden cameras to film patients, colleagues and friends on the toilet
'You should come to my house and eat cheeses with me': 4-year-old sends adorable love letter to girl at school
Scientists predict green energy revolution after incredible new graphene discoveries
Ukip says babies born to immigrants in the UK should be classed as migrants – which would include Nigel Farage’s own children
Rochester by-election: Ukip gains second MP as Tory defector Mark Reckless holds seat
'Beast of Bolsover' Dennis Skinner takes Ukip MP Mark Reckless to task moments after he is sworn in
The young are the new poor: Sharp increase in number of under-25s living in poverty, while over-65s are better off than ever
Tamir Rice: 12-year-old boy playing with fake gun dies after being shot by Ohio police
Exclusive: UK approved £7m Israeli arms sales in six months before Gaza conflict
£30000 per annum: Recruitment Genius: Exciting career opportunity to join East...
£18000 - £28000 per annum: Recruitment Genius: An ambitious start-up company b...
VOLUNTARY ONLY - EXPENSES REIMBURSED: Reach Volunteering: Do you love the Engl...