Hotels and restaurants being 'held hostage by TripAdvisor blackmailers'
Guests threaten to write bad reviews unless they are granted freebies
Hotels, restaurants and B&Bs are being held to ransom by TripAdvisor reviewers threatening to give disparaging reviews unless they are awarded free stays and meals.
Individuals are using blackmail to scam their way to better service and free upgrades, owners have said.
Martin Couchman, deputy chief executive of the British Hospitality Association (BHA), told MailOnline: "People threatening restaurants and hotels with bad TripAdvisor reviews to extort free things is a problem which has been growing.
“While it's very difficult to put an exact figure on how widespread the problem is, it is clear that small minority of online reviewers are directly blackmailing - or sometimes subtly blackmailing - restaurants for their own gain.”
He said that owners should not respond to such threats and should instead take their concerns to either TripAdvisor or the BHA.
A spokesman for TripAdvisor said: “Allegations of blackmail or threatening behaviour by guests against property owners are taken very seriously.
“If an owner experiences this, we urge them to contact us immediately. We have a way for owners to proactively report threats before a corresponding review is submitted.”
- 1 PlayStation and Xbox hacked by Lizard Squad
- 2 Katie Hopkins speaks out on childhood obesity: 'Parents of fat children should be prosecuted for child cruelty'
- 3 The Grace Dent Christmas Questionnaire
- 4 The 'Black Museum': After 150 years, public set to see exhibits from police’s grisly crime museum
- 5 Vagina canoe artist defends herself over ‘obscenity’ charges
PlayStation and Xbox hacked by Lizard Squad
Boxing Day snowfall set to push even more bargain-hunters online for sales
Katie Hopkins speaks out on childhood obesity: 'Parents of fat children should be prosecuted for child cruelty'
The 'Black Museum': After 150 years, public set to see exhibits from police’s grisly crime museum
Postcard from... The Vatican
British actor Idris Elba cannot star as James Bond because he is black, says shock jock Rush Limbaugh
Rozanne Duncan: Ukip expels councillor for 'jaw-dropping' comments made in BBC TV interview
Germany anti-Islam protests: 17,000 march on Dresden against 'Islamification of the West'
Ukip member gets into Christmas spirit with Union Flag plea to Santa 'for our country back'
BBC director Danny Cohen: Rising UK antisemitism makes me feel more uncomfortable than ever
Alex Salmond has 'broken his word to the Scottish people' says Scottish Lib Dem leader
£40000 - £43000 per annum + benefits: Ashdown Group: Senior Marketing Executiv...
£40000 - £43000 per annum + benefits: Ashdown Group: An international organisa...
£25000 - £30000 per annum: Ashdown Group: Internal Recruiter -Rugby, Warwicksh...
£70000 - £75000 per annum + benefits: Ashdown Group: Marketing Manager/Marketi...