Huge rise in complaints about charity fundraising phone calls
Sunday 10 August 2014
Charity fundraisers have been accused of harassing the elderly and vulnerable with a barrage of calls to persuade them to donate.
Calls have been made for a review of methods used to raise money after an investigation by Channel 4’s Dispatches, due to air on Monday night, found some of the country’s best-known charities are paying call centres millions to fundraise for them. Last year there was a 26 per cent rise in complaints about charity fundraising calls to the watchdog, the Fundraising Standards Board.
The programme spoke to an 82-year-old woman who resorted to hiding the telephone to avoid the six calls a day she received from fundraisers, and a daughter who said her late Alzheimer’s-suffering father set up direct debits to several charities after being targeted by fundraisers.
Reporters went undercover at two leading fundraising companies – NTT Fundraising in Bristol and London-based Pell & Bales, who have clients including Great Ormond Street Hospital Children’s Charity, Oxfam, Unicef and Barnardos.
A spokesperson for NTT Fundraising said the company was “mortified” to see the “apparent weaknesses” highlighted by Dispatches.
A P&B spokesperson added: “We receive less than one complaint for every 10,000 calls we make and any complaint we do receive is evaluated to see how it could have been avoided.”
Sales of the tablet are set to fall again say analysts
World's most lethal spider found under a bunch of bananas
British supermodel and hitmaker join forces to launch a 'huge song'
I Am Bread could actually a challenging and nuanced title
Rumours that the star wants to move on to pastures new
- 1 Jack the Ripper: Scientists who claims to have identified notorious killer has 'made serious DNA error'
- 2 Ebola outbreak: What is bushmeat – and is it to blame for the disease that has killed thousands?
- 4 Meet Thea, Norway's 12-year-old child bride
Kobani: Fifteen-year-old boy taken captive with suspected jihadist 'shot in the head by militant group' fighting against Isis
Ebola outbreak: What is bushmeat – and is it to blame for the disease that has killed thousands?
Isis fighters 'crucify' 17-year-old boy in Syria
Oscar Pistorius sentencing: Olympic star must serve 10 years, prosecutor urges
Kentucky gang rape: 15-year-old boy left in critical condition after sexual attack by group at party
Cameron is warned 'no possibility' of UK reducing immigration and that bid to bring in quota on migrant workers would be illegal
Sorry Judy Finnigan – Ched Evans is no less sickening than an alleyway rapist
Residents should throw a street party and mix with immigrant neighbours, councils told
Workers 'could be forced to pay £5 a week' to get benefits
Russell Brand threatened with arrest after filming outside Fox News headquarters
Amal Alamuddin calls for the return of the Elgin Marbles from Britain: 'Injustice has persisted for too long'
Competitive: Notting Hill Prep School: Spring Term 2015 Innovative, ambitious ...
£20000 - £25000 per annum + Benefits: Ashdown Group: Operations Data Analyst -...
£35 - £40000 per annum: Sauce Recruitment: As the Programmatic Business Develo...
Negotiable: Randstad Education Hull: Randstad Education is currently recruitin...