Six million people affected by tax computer errors

Almost 1.5 million workers face demands to pay more tax – but experts say there may be a way out

News in pictures
News in pictures
On Facebook
From the blogs

Roy Hodgson for England: A club of one

To argue against Harry Redknapp for England is akin to arguing in favour of bankers bonuses. While s...

Time for a reality check on the Sri Lankan civil war

Sri Lanka, much like Britain, has side-lined accountability long enough.

Children Of Alcoholics week: One million children may just be the tip of the iceberg

Children Of Alcoholics week starts today. So, what are the aims for Nacoa during this important week...

Review of Being Human: ‘Being Human 1955’

Following on from an episode tinged with tragedy, this week lifted the mood with something lighter.

A loophole in the way tax is collected could stymie HM Revenue and Customs' attempts to claw back £2bn of unpaid tax, it emerged yesterday.

Almost 1.5 million workers will face demands to pay back an average of £1,400 in tax after contributions were miscalculated over the past two years. But if anyone affected can prove that they thought their tax affairs were in order they might escape without paying, accountants said.

Nearly six million people in the UK have paid the wrong amount of tax through the pay as you earn system, with around 4.3 million workers in line for a rebate worth £1.8bn in total, an average of £413 each, because they have paid too much. The HMRC will write to those affected informing them of its mistake, with the first 45,000 letters expected to arrive on Tuesday.

Paul Aplin, who chairs the tax technical committee at the Institute of Chartered Accountants in England and Wales, urged everyone to read their letters "very carefully". He added: "Have a look to see how they have calculated the tax. Have they put any benefits in there like a company car or medical benefits that you didn't actually have?" There is a tax calculator on the HMRC's website.

However, taxpayers could still avoid paying any additional money if they can demonstrate they provided all the information necessary to calculate their tax correctly and the Revenue failed to use that information for 12 months. "You could use a concession to get them to write off some or all of the tax," Mr Aplin added.

The errors were made during the past two tax years and emerged because the HMRC is implementing a new computer system to automate the process of updating PAYE records. PAYE was introduced in the 1940s when the vast majority of workers kept their jobs for the length of their lifetimes. The frequency with which workers switch jobs today has overwhelmed the system, an HMRC spokesman said.

Although the HMRC checks that the amounts deducted in tax and national insurance by employers using the PAYE system matches the information held on their records, it finds it hard to keep up when people chop and change where they work.

The mistakes mainly affect anyone who has switched jobs in the past two years. About 85 per cent of workers will have paid the right amount of tax and will not be affected. An HMRC spokesman said that "because circumstances change during the year there will always be a minority who have paid either too much or too little. This year, and going forward, the new IT system will mean more people paying exactly the right tax at the right time than ever before."

But Emma Boon, from the TaxPayers' Alliance, called it "completely unacceptable that a mistake of this magnitude could have happened. Taxpayers will be sick to the stomach to think that they may have to find an extra £100 a month to pay for someone else's mistake. Taxation needs to be simplified so that ordinary people aren't the victims of mistakes like this again."

In July, the National Audit Office warned it could take the HMRC four years to clear an additional backlog involving 15 million people which dates back even further.

The HMRC said it would start recouping the £2bn from next April. It means many people could be at least £100 a month worse off just when household budgets are set to be squeezed with VAT rising to 20 per cent from January and inflation outstripping any wage rises.

Ms Boon added: "It's a real concern for low-income families, who face a nervous wait to see if they are affected and if they face paying back large sums of money. Taxpayers must ensure that they don't get bullied into paying back more than they can afford, and it would be unfair if low-income families are asked to repay a lump sum for someone else's mistake. This error is going to cause a lot of anxiety and could put real pressure on low-income families, who are being squeezed by the rising costs of living."

Independent Comment
blog comments powered by Disqus

Day In a Page

The 10 Best sledges

The 10 Best sledges

Not all of them require snow...
Procrastination: Not now – I'm busy

Procrastination: Not now – I'm busy

Confronting the real reasons for puttting things off can help us beat it
Fun in the sunset years

Fun in the sunset years

A new movie follows retirees moving to India for low-cost care and a culture of respect for the elderly. For many Britons, it's already a reality
Picture preview: Lucian Freud drawings

Lucian Freud drawings

Picture preview
Silent revolution at the Baftas as the French take top awards

Silent revolution at the Baftas

The Artist wins in seven categories, with Meryl Streep the other big success story
Whitney Houston: The diva who had – and lost – it all

The diva who had – and lost – it all

Nick Hasted charts the highs and lows of Whitney Houston's life
How Picasso won over (some of) the British

How Picasso won over (some of) the British

Winston Churchill and Evelyn Waugh hated his work, but Picasso provided inspiration for a whole generation of UK artists
Topshop: A Decade Of Design

Topshop: A Decade Of Design

When London Fashion Week starts on Friday, Topshop will celebrate 10 years backing its brightest young stars
John Prescott: 'My wife thought I'd just retire, but I'm not a slippers man'

'My wife thought I'd just retire, but I'm not a slippers man'

At 73, John Prescott isn't mellowing. In fact he's taking a shot at becoming a police commissioner
Jim Gamble: We are losing the race to protect our young

Jim Gamble: We are losing the race to protect our young

Technology and the children who use it won't wait for slow-moving child-protection services and police to catch up
Sarah Sands: A friend is not the one you turn to, but the person who turns to you

Sarah Sands on friendship

A friend is not the one you turn to, but the person who turns to you
Andy Burnham: 'It's a genie out of the bottle moment'

Andy Burnham interview

'It's a genie out of the bottle moment'
Leveson: What we've learnt so far

Leveson: What we've learnt so far

Ingenious hacks, shifty editors and attacks of Sudden Memory Loss Syndrome – Matthew Bell assesses the state of play at the Royal Courts of Justice
Modern lovers: The 'sexual body warriors' and pioneers transforming 21st-century relationships

Modern lovers: The 'sexual body warriors'

Sarah Morrison meets the people redefining love in the 21st century.
'I was angry, so angry': How heartbreak, betrayal and Su Pollard helped Estelle find pop success

Estelle: 'I was angry, so angry'

The singer talks about heartache, betrayal and bouncing back.