Thousands of hospitals, care homes and clinics fail quality test says Care Quality Commission

 

Thousands of hospitals, care homes and clinics across England are failing to meet at least one essential safety or quality standard amid serious concerns about future risks to patients as services struggle to cope with less money and rising demands, a comprehensive report reveals today.

The Care Quality Commission found 27 per cent of health and social care providers inspected in the past 12 months were failing to meet minimum standards designed to protect patients from unsafe and poor quality care.

The ageing population and the rising tide of patients who suffer from complex or multiple illnesses mean that some care providers are struggling to provide respectful, dignified, "person centred" care, the CQC warns.

The most common problems include staff shortages, poor medication management and record keeping, failing to ensure patients have enough to eat and drink, and a lack of general respect and dignity - including call-bells out of reach and staff speaking to patients in a condescending manner. The figures are based on evidence from 13,000 inspections.

The worst offenders were homes and hospitals caring for people with learning disabilities – with around 40 per cent failing to safeguard residents from abuse. The scandal at Winterbourne View private hospital triggered a comprehensive inspection programme of these institutions by the CQC.

The private sector, which dominates learning disability care, also performed poorly in mental health and addiction services. But private hospitals and community services outperformed the NHS in some areas such as staffing levels, and 98 per cent were found to treat people with dignity and respect.

Poor nutrition is an area of particular concern with a staggering 15 per cent of NHS hospitals and 20 per cent of nursing homes failing to ensure sick and frail elderly patients have enough to eat and drink.

Age UK’s Director General Michelle Mitchell said the findings were a “serious indictment” of the way older people are cared for in England.

A culture in which poor care becomes the norm, a task-focussed rather than person-centred approach, bad management and inadequate staffing level, underpin many of the failures, the report concludes.

The worst staffing levels were found in nursing homes - 23 per cent of those inspected failing to meet the CQC standard compared to 16 per cent of residential care homes and NHS hospitals. 

Katherine Murphy, chief executive of the Patients Association, said: "The basics of good care, such as dignity, compassion and respect, cannot be delivered in a conveyor belt approach which is task orientated or lacking in empathy."

The regulatory challenge facing the government is demonstrated by the ever increasing role played by private companies in delivering NHS services and social care. The biggest rise came in the home care sector which saw 16 per cent rise in ‘domiciliary care agencies’ registered with the CQC in the past year. This coincides with a growing number of people having to pay for their own care as council raise eligibility thresholds to cope with a 28 per cent drop in government funding.

Health Secretary Jeremy Hunt said there can be hiding place for sub-standard practice. "Where there are problems we expect the CQC and other regulators to take swift action."

PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
News
ebookA unique anthology of reporting and analysis of a crucial period of history
Life and Style
tech
Sport
Jodie Stimpson crosses the finishing line to win gold in the women's triathlon
Commonwealth games
News
John Barrowman kisses his male “bride” at a mock Gretna Green during the Commonwealth Games opening ceremony
peopleBarrowman's opening ceremony message to Commonwealth countries where he would be sent to prison for being gay
Arts and Entertainment
Jamie Dornan stars as Christian Grey in the Fifty Shades of Grey movie
filmFirst look at Jamie Dornan in Fifty Shades of Grey trailor
Sport
Shinji Kagawa and Reece James celebrate after the latter scores in Manchester United's 7-0 victory over LA Galaxy
football
Life and Style
Phillips Idowu, Stella McCartney and Jessica Ennis
fashionMcCartney to continue designing Team GB Olympics kit until 2016
Voices
voicesGood for Lana Del Rey for helping kill that myth, writes Grace Dent
Sport
Farah returns to the track with something to prove
Commonwealth games
Life and Style
fashion Designs are part of feminist art project by a British student
Arts and Entertainment
The Tour de France peloton rides over a bridge on the Grinton Moor, Yorkshire, earlier this month
film
News
Very tasty: Vladimir Putin dining alone, perhaps sensibly
news
Arts and Entertainment
Top guns: Cole advised the makers of Second World War film Fury, starring Brad Pitt
filmLt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a uniform
Life and Style
Listen here: Apple EarPods offer an alternative
techAre custom, 3D printed earbuds the solution?
Independent
Travel Shop
the manor
Up to 70% off luxury travel
on city breaks Find out more
santorini
Up to 70% off luxury travel
on chic beach resorts Find out more
sardina foodie
Up to 70% off luxury travel
on country retreats Find out more
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Biomass Sales Consultant

£20000 Per Annum: The Green Recruitment Company: The Green Recruitment Company...

Java Developer

competitive: Progressive Recruitment: My Client are a successful software hous...

Senior Analyst - Financial Modelling

competitive: Progressive Recruitment: This really is a fantastic chance to joi...

MS Dynamics NAV/Navision Developer

£45000 - £53000 per annum + Benefits: Progressive Recruitment: **MS DYNAMICS N...

Day In a Page

Screwing your way to the top? Good for Lana Del Rey for helping kill that myth

Screwing your way to the top?

Good for Lana Del Rey for helping kill that myth, says Grace Dent
Will the young Britons fighting in Syria be allowed to return home and resume their lives?

Will Britons fighting in Syria be able to resume their lives?

Tony Blair's Terrorism Act 2006 has made it an offence to take part in military action abroad with a "political, ideological, religious or racial motive"
Beyoncé poses as Rosie the Riveter, the wartime poster girl who became a feminist pin-up

Beyoncé poses as Rosie the Riveter

The wartime poster girl became the ultimate American symbol of female empowerment
The quest to find the perfect pair of earphones: Are custom, 3D printed earbuds the solution?

The quest to find the perfect pair of earphones

Earphones don't fit properly, offer mediocre audio quality and can even be painful. So the quest to design the perfect pair is music to Seth Stevenson's ears
US Army's shooting star: Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform

Meet the US Army's shooting star

Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform
Climate change threatens to make the antarctic fur seal extinct

Take a good look while you can

How climate change could wipe out this seal
Should emergency hospital weddings be made easier for the terminally ill?

Farewell, my lovely

Should emergency hospital weddings be made easier?
Man Booker Prize 2014 longlist: Crowdfunded novel nominated for first time

Crowdfunded novel nominated for Booker Prize

Paul Kingsnorth's 'The Wake' is in contention for the prestigious award
Vladimir Putin employs a full-time food taster to ensure his meals aren't poisoned

Vladimir Putin employs a full-time food taster

John Walsh salutes those brave souls who have, throughout history, put their knives on the line
Tour de France effect brings Hollywood blockbusters to Yorkshire

Tour de France effect brings Hollywood blockbusters to Yorkshire

A $25m thriller starring Sam Worthington to be made in God's Own Country
Will The Minerva Project - the first 'elite' American university to be launched in a century - change the face of higher learning?

Will The Minerva Project change the face of higher learning?

The university has no lecture halls, no debating societies, no sports teams and no fraternities. Instead, the 33 students who have made the cut at Minerva, will travel the world and change the face of higher learning
The 10 best pedicure products

Feet treat: 10 best pedicure products

Bags packed and all prepped for holidays, but feet in a state? Get them flip-flop-ready with our pick of the items for a DIY treatment
Commonwealth Games 2014: Great Scots! Planes and pipers welcome in Glasgow's Games

Commonwealth Games 2014

Great Scots! Planes and pipers welcome in Glasgow's Games
Jack Pitt-Brooke: Manchester City and Patrick Vieira make the right stand on racism

Jack Pitt-Brooke

Manchester City and Patrick Vieira make the right stand on racism
How Terry Newton tragedy made iron men seek help to tackle their psychological demons

How Newton tragedy made iron men seek help to tackle their psychological demons

Over a hundred rugby league players have contacted clinic to deal with mental challenges of game