An Uber driver left a woman a voicemail message threatening to "cut [her] neck" if she cancelled a taxi with him again.
The voicemail, published by Buzzfeed, records the driver repeatedly telling the woman, 28-year-old Anna Kealey, not to do it again and shouting that she is "such an idiot".
Oh my god... I just listened to a voicemail from an @Uber driver from when I had to cancel. He shouts "Cancel again and I'll cut your neck!"— Anna Kealey (@annakealey) July 8, 2015
Ms Kealey, a design lecturer and critic who lives in Hackney did not hear the message until five days later and said it made her feel "very nervous and a bit sick to my stomach".
She complained to Uber, asking that they fire the driver immediately and “get him off the road”.
Ms Kealey had booked the private car at 11am to meet with friends but cancelled it while it was "a few minutes away".
Ms Kealey told The Independent that the incident made her very cautious about travelling by herself. "If this could happen at 11am who knows what could happen at 11pm?" she said.
She cancelled the cab because she suffers from panic attacks and had started to feel anxious. She decided to walk to meet her friends to calm herself down.
"It's made me aware that I need to be so careful", she said. "I'm going to try travel in groups and to send a text to family and friends to let them know where I am."
The Irish-born designer did a master's degree at the School of Visual Arts in New York before moving to London.
Ms Kealey contacted the police about the incident and filed a report, saying she "just wants it made right".
An Uber spokesperson said: "We have spoken to the rider to ensure they are OK and encouraged them to report this to the police."
"The driver has been immediately suspended, as is our policy, and we are investigating fully."Reuse content