UK floods: Environment Agency staff 'were withdrawn from Wraysbury following abuse from locals' as homeowners take matters into their own hands

The GMB union said agency staff had been 'bearing the brunt' of 'hostility' following ministers' criticism

As the flooding crisis across the south was the subject of braying argument and counterargument in the House of Commons today, a union has revealed that the Environment Agency was forced to withdraw its staff from one of the worst-affected villages because of “abuse” from locals.

It was reported that the incident took place on Monday in Wraysbury, Berkshire, which has been subjected to a number of visits from politicians in recent days, and the GMB union said it should be blamed on “irresponsible” comments made by the Communities Secretary Eric Pickles.

Though David Cameron last night hailed the “brilliant job” being done on the ground by agency officials, GMB national officer Justin Bowden said they were “bearing the brunt” after repeated criticisms from ministers.

He said: “This report of hostility from the residents on the Thames is a direct result of the irresponsible attack by Eric Pickles (Communities Secretary) and others on the EA.

“His incitement has led to the very people on the frontline who are actually helping to alleviate the situation bearing the brunt of people's frustrations.

“For more than seven weeks since Christmas the Environment Agency's staff have been run ragged helping and supporting the victims of flooding. GMB members have been working double and triple shifts around the clock to protect and assist.”

The GMB said the Prime Minister had repeatedly refused to say whether he would halt planned redundancies at the agency, grants to which have been “cut in real terms by more than a quarter over the past three years”.

The Environment Agency confirmed that staff had been “temporarily withdrawn” on Monday after “some of our staff faced verbal abuse whilst working in Wraysbury”.

A spokesperson told The Independent: “Our staff were back in Wraysbury yesterday and again today, working alongside members of the community and colleagues from other agencies as part of the continuing effort to deal with this exceptional period of weather and flooding.”

Meanwhile, exhausted Wraysbury homeowners today said they had been forced to take matters into their own hands in a desperate bid to save their community from succumbing to flood water.

Residents in the Surrey town of Egham say they are exasperated that their pleas for help from the local authorities appear to be falling on deaf ears.

Members of the military were brought in this morning to dispatch sandbags to some of the areas considered most prone to flooding, while police boats from Sussex were also primed to evacuate the most vulnerable.

The assistance came too late for those in the Pooley Green residential area of the town, where flood water - filthy with faeces from the sewers - lapped around the thighs of some homeowners.

Resident Mark Franks said: “We've got the military now, which is great, but we have not seen a soul here from the authorities.

“I've spoken to the council and the water companies but they have done nothing.

“We said we needed help and raised the alarm at an early stage, but we've seen more journalists here than council, Environment Agency and water staff.”

Elsewhere, residents took the initiative, with two men digging an eight-foot trench into the sodden soil in an attempt to drain stagnant water at the mouth of an estate into a vacant gully.

Read more: Britain's water torture is here to stay until May
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Professor Nigel Arnell: Climate change means we will have to get used to flooding

One of the voluntary workers, who gave his name as Craig, said: “There are 30 houses under one foot of water and it is getting worse.

“There are a lot of elderly people living around here so we needed to act now because nobody else is.

“If the residents ourselves don't do something then we risk losing these houses to the water.”

A short distance down the road, people living in sheltered accommodation were evacuated to safety, while others took the decision to leave after Monday's heavy rainfall.

Those stoically remaining in their homes - despite police advice to leave - paid for private pumping crews to shift the water from their street. But one of the two pumps broke and the operation lost impact.

One of those affected, mother-of-three Suhair Al-Fouadi, said she woke up at 7am today to find her home under a foot of water.

“I just shouted 'Oh my god' and got my children up,” she said.

“I tried to prepare for this, I bought £100 of sand and I called the council.

“But they would do nothing. Now I have water from the sewer coming in through my doors.

Those in the worst-hit part of the town praised the military for coming to their aid, providing sandbags and offering assistance to the most vulnerable.

One man, who asked not to be named, said some locals were insistent on “council bashing”, and said the real responsibility lay with the Environment Agency.

He said: “The council staff are doing all they can, we know they are working hard.

“It comes down to the River Thames not being dredged for so long. If the EA did something about it then maybe we wouldn't be in this mess.”

Runnymede councillor David Knight, whose ward is in Egham, praised those who had pitched in to help.

He added: “People are working together, being neighbourly - that's wonderful to see and a great help.

“But we are dealing with something sent from nature.”

Additional reporting by PA

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