Watchdog attacks rail firms for misleading public
Saturday 22 February 1997
In a talk to rail professionals, David Bertram, the chairman of the Central Rail Users' Consultative Committee, said that companies were inserting an extra 10 minutes before the final stop in a train's journey in order to avoid compensating customers for late arrivals.
He told the conference on `The New Railway': "To measure the punctuality of a train from Edinburgh by its arrival time in Penzance, when it may have been late en route and missed lots of connections, is wrong." A spokesman for the committee also pointed out that it was difficult to see why the journey from Peterborough to the capital took up to 10 minutes longer than services running in the other direction.
Payments to travellers are made by train companies under the Passenger Charter, which was introduced in 1992.
Companies denied they were deliberately misleading passengers. A spokesman for the Association of Train Operating Companies, which represents all 25 passenger services, said: "It is necessary to have some sort of contingency plans for rail journeys especially into London, which is frequently congested." Randeep Ramesh
- 1 What marriage would look like if we actually followed the Bible
- 3 The Chinese city where men have 'three girlfriends because there are so many women'
- 4 'Heartbreaking' Syria orphan photo wasn't taken in Syria and not of orphan
- 5 Orthorexia nervosa: How becoming obsessed with healthy eating can lead to malnutrition
Britain to take more refugees as Cameron bows to pressure after more than 250,000 back our campaign
Senior British politicians tell David Cameron: When dead children are being washed up on beaches – it's time to act
Jeremy Corbyn calls Osama bin Laden's killing a 'tragedy' - but was it taken out of context?
If these extraordinarily powerful images of a dead Syrian child washed up on a beach don't change Europe's attitude to refugees, what will?
If you're not already angry about the refugee crisis, here's a history lesson to remind you why you really should be
Make your voice heard: Sign The Independent's petition to welcome refugees
£37040 - £43600 per annum: Recruitment Genius: The UK's export credit agency a...
£25000 - £27500 per annum: Recruitment Genius: This company provides a compreh...
£16800 - £19500 per annum: Recruitment Genius: Would you like to join an organ...
£25000 - £28000 per annum: Recruitment Genius: In the last five years this com...