JetBlue apologises after toddler urinates in plane seat because she was denied toilet
Pilot of the delayed JetBlue flight had also turned plane around due to what they said was a "non-compliant" mother
An airline has apologised after one of its cabin crew refused to allow a mother to take her three-year-old daughter to the toilet, resulting in the youngster urinating in her seat.
Jennifer Devereaux was travelling on a JetBlue flight from New York to Boston this week when the plane was temporarily halted on the tarmac.
After a half-hour wait, toddler Summers began crying, telling her mother that she desperately needed to go.
“[The flight attendant] snapped at me, ‘No sit down,’” Ms Devereaux told WBZ-TV. However, after realising that her daughter had relieved herself in her seat, she got up once more to clean up the mess. Therein things went from bad to worse.
The crew member castigated her again for rising in her seat, “and I said, ‘please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down.’ She turned around and reported it to the pilot.”
The pilot didn’t take kindly to the escalating situation, instead turning the plane around, heading back to the gate and announcing that this was due to a disobedient passenger.
“It wasn’t about bad customer service at that point, it was about bad human decency. My daughter was sitting in a pool of urine and I couldn’t do anything about it,” Devereaux said. “And as a mom it just broke my heart.”
Fellow passengers leapt to Ms Devereaux’s defence, including an off-duty pilot who happened to be sitting two seats in front of her and who successfully persuaded the crew to let the stricken mother stay on the flight.
@GregZollo We understand your concern. However, there are very strict FAA regulations when a plane is on the tarmac.; JetBlue Airways (@JetBlue) June 14, 2014
The no-frills American airline has since said “sorry,” offered $50 off her next flight, as well as $5,000 to the charity of her choice. They have also said they will re-train their staff in how to deal with sensitive issues.
“I am so happy this all turned around for the good,” she said.
The airline’s apology comes on the same day that an unruly passenger on one of its flights from New York to Las Vegas forced the plane to divert to Detroit.
According to ABC News, the unnamed person was removed from the plane and taken by officials to Oakwood Hospital in Wayne, Michigan.
- 2 Why this father didn’t hide his daughter’s heroin overdose in her obituary
- 3 Smartphones are making children borderline autistic, says psychiatrist
- 4 Company breaks open Apple Watch to discover what it says is 'planned obsolescence'
Nepal earthquake in pictures: Photos show devastation caused by 7.8 magnitude earthquake
Nepal earthquake: More than 1,100 killed across four countries and in Mount Everest avalanche
Royal baby: Live updates as the wait continues for Duchess of Cambridge's second child
Hermann Goering's daughter fails to reclaim items looted by Nazi deputy during WWII
Teaching profession headed for crisis as numbers continue to drop and working lives become 'unbearable'
The sickening truth about food banks that the Tories don't want you to know
Migrant boat disaster: Ukip candidate mocks victims in sickening Twitter post
Nigel Farage wants the BBC to stop making programmes like Doctor Who, Strictly Come Dancing, and Top Gear
Global warming: Scientists say temperatures could rise by 6C by 2100 and call for action ahead of UN meeting in Paris
General Election 2015: Chuka Umunna on the benefits of immigration, humility – and his leader Ed Miliband
General Election 2015: Britain would become a 'communist dictatorship' under Ed Miliband and Nicola Sturgeon, claims wife of Michael Gove
£26000 - £28000 per annum + benefits : Ashdown Group: Senior Accounts Assistan...
£24000 - £26000 per annum + benefits : Ashdown Group: A highly successful, glo...
£22000 - £40000 per annum: Recruitment Genius: This company is part of a Group...
£16000 - £18000 per annum: Recruitment Genius: Are you a a young, dynamic pers...