It's fair to say that John Terry is one of football's most unpopular players.
But the Chelsea captain, a day after sending a heartfelt message to former team-mate Frank Lampard, has again showed his soft side, this time to a Chelsea supporter.
The former England captain offered Chelsea fan Louise Heaton a signed match shirt after learning that her mum had recently died. The message from Terry went viral, with Louise's post gaining almost 1,500 retweets on Twitter.
Louise, a die-hard 21-year-old Chelsea fan from Wembley, told The Independent how Terry came to offer her the shirt.
"I sent him a message just to thank him, as he had previously wished me a happy birthday, letting him know how much it meant considering the circumstances," she said.
"And that's when he sent me the message and offered me a signed shirt."
Terry's message to Louise said: "Good morning, I'm so very sorry to hear the terrible news of your mum passing. I would love to send you one of my match shirts and sign it to you. To know I and Chelsea can help you through this very difficult time would be an honour for me.
"You need to continue your mum's legacy and be strong but never be afraid to cry and think of those fantastic memories. Over time it will get easier. Lots of love JT. I really hope you accept my shirt. X"
The signed shirt arrived on Monday.
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