My initial worry was how I could keep up with Tom

I Work For... Susie Murphy works for Thomas Kressner, Chairman and Chief Executive of Yes Television

I said I would work one-to-one only if it was for someone really special and off the wall who would give me an unusual role. Sure enough, two years ago I got Tom. If you read his biography and saw his background in banking, you might imagine him to be a bit of a suit. But he's not rigid or boring, he's charming, tenacious, smart and he's able to see far into the future.

They broke the mould when they made Thomas Kressner, I've never met anyone like him. He has so much conviction that within 10 minutes of meeting him and having the revolutionary concept of Yes Television explained to me I had bought it.

I knew I needed to have that ability to watch what I want to watch when I want to watch it, to have control as a viewer as well as be able to shop and e-mail over the TV. I was also convinced this job would really work for me.

My initial worry was how to keep up with Tom. He is fast and he's a techno freak. He needs to keep up with new technology just as I need chocolate. His desk is like spaghetti junction, he has four laptops, several phones, a number of Palm Pilots and other gadgets.

The first few months were rocky. I hadn't done this type of role before and Tom didn't know me from a cake of soap. But we jostled along and got so used to each other we are now fairly intuitive. If I make a mistake I always tell him, but somehow he always seems to know already.

There are still Fawlty Towers moments, like when he needs extra computer equipment and I manage to send him the wrong one, or unplug something important while trying to find the missing part. He never fails to see the funny side and being Swedish has a particular way of saying things I call Swanglais. My favourite of his expressions is: "When the cat's away the mice are dancing."

In the morning I arrive at eight and Tom's raring to go. Sometimes I don't have time to take my coat off before he's briefing me. He is demanding in a high-maintenance way and you can bet that if he sets high standards for himself he sets them for everyone else.

But the interaction with him, and being on the spot, is what I most enjoy. My role is to organise his stuff rather than do secretarial work. His diary takes up a lot of time. There's no set programme, so I have to be flexible. His travel arrangements can change 10 times in a day. From the outset he travelled the world, meeting networks, studios and investors keen to buy the dream of television on demand, but these days his schedule is hectic. It's always been a busy office, but since the announcement of our flotation - and with the delay caused by the markets being so volatile - I've been maxed out.

The day the BT Yes Television pilot was announced, heralding a new interactive broadband television service, the atmosphere here was electric. It was marvellous to see the concept become a reality.

I'm always on call for Tom and I'd be really cross if he needed me over a weekend and felt he couldn't ring me. I expect to be involved.

Similarly, he would be one of the first people I would call if I had a crisis, regardless of the hour. We socialise together and when Tom invites you for a curry you wouldn't dream of doing anything else because he's fun to be with, mischievous and human. He's involved with his 115 staff, to steer, lead us and bring us together.

He doesn't have secrets from us and likes to keep us up to date with what I call "State of the Nation addresses". After the flotation announcement, he called us together to say how proud he was of us. He shares everything and has been insistent that everyone in the company be shareholders. However successful the flotation, I know he'll always be the same Tom.

The last two years have been a rollercoaster ride which has opened my eyes to a different world.

PROMOTED VIDEO
Life and Style
food + drink
Life and Style
Shoppers in Covent Garden, London, celebrate after they were the first to buy the iPhone 6, released yesterday
tech
News
Liam Payne has attacked the media for reporting his tweet of support to Willie Robertson and the subsequent backlash from fans
peopleBut One Direction star insists he is not homophobic
Life and Style
healthFor Pure-O OCD sufferers this is a reality they live in
Arts and Entertainment
A bit rich: Maggie Smith in Downton Abbey
tvSeries 5 opening episode attracts lowest ratings since drama began
Arts and Entertainment
Ben Affleck stars as prime suspect Nick Dunne in the film adaptation of Gone Girl
filmBen Affleck and Rosamund Pike excel in David Fincher's film, says Geoffrey Macnab
Life and Style
fashion
News
news
News
people
Travel
Warner Bros released a mock-up of what the new Central Perk will look like
travel
Arts and Entertainment
Lena Dunham
booksLena Dunham's memoirs - written at the age of 28 - are honest to the point of making you squirm
News
i100
Arts and Entertainment
Jake Quickenden sings his heart out in his second audition
tvX Factor: How did the Jakes - and Charlie Martinez - fare?
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
iJobs Job Widget
iJobs Student

Year 1 Teacher

Negotiable: Randstad Education Birmingham: The Job An inner city Birmingham sc...

KS1 Teacher

£95 - £150 per day: Randstad Education Birmingham: Key Stage 1 teacher require...

Upper KS2 Teacher

£120 - £150 per day: Randstad Education Birmingham: Upper Key Stage 2 teacher ...

KS2 Teacher with SEN responsibilities

£115 - £130 per day: Randstad Education Luton: KS2 teacher with SEN responsibi...

Day In a Page

A roller-coaster tale from the 'voice of a generation'

Not That Kind of Girl:

A roller-coaster tale from 'voice of a generation' Lena Dunham
London is not bedlam or a cradle of vice. In fact it, as much as anywhere, deserves independence

London is not bedlam or a cradle of vice

In fact it, as much as anywhere, deserves independence
Vivienne Westwood 'didn’t want' relationship with Malcolm McLaren

Vivienne Westwood 'didn’t want' relationship with McLaren

Designer 'felt pressured' into going out with Sex Pistols manager
Jourdan Dunn: Model mother

Model mother

Jordan Dunn became one of the best-paid models in the world
Apple still coolest brand – despite U2 PR disaster

Apple still the coolest brand

Despite PR disaster of free U2 album
Scottish referendum: The Yes vote was the love that dared speak its name, but it was not to be

Despite the result, this is the end of the status quo

Boyd Tonkin on the fall-out from the Scottish referendum
Manolo Blahnik: The high priest of heels talks flats, Englishness, and why he loves Mary Beard

Manolo Blahnik: Flats, Englishness, and Mary Beard

The shoe designer who has been dubbed 'the patron saint of the stiletto'
The Beatles biographer reveals exclusive original manuscripts of some of the best pop songs ever written

Scrambled eggs and LSD

Behind The Beatles' lyrics - thanks to Hunter Davis's original manuscript copies
'Normcore' fashion: Blending in is the new standing out in latest catwalk non-trend

'Normcore': Blending in is the new standing out

Just when fashion was in grave danger of running out of trends, it only went and invented the non-trend. Rebecca Gonsalves investigates
Dance’s new leading ladies fight back: How female vocalists are now writing their own hits

New leading ladies of dance fight back

How female vocalists are now writing their own hits
Mystery of the Ground Zero wedding photo

A shot in the dark

Mystery of the wedding photo from Ground Zero
His life, the universe and everything

His life, the universe and everything

New biography sheds light on comic genius of Douglas Adams
Save us from small screen superheroes

Save us from small screen superheroes

Shows like Agents of S.H.I.E.L.D are little more than marketing tools
Reach for the skies

Reach for the skies

From pools to football pitches, rooftop living is looking up
These are the 12 best hotel spas in the UK

12 best hotel spas in the UK

Some hotels go all out on facilities; others stand out for the sheer quality of treatments