Carphone Warehouse - latest news, breaking stories and comment - The Independent
News The logo of Samsung Electronics is displayed on a glass door at their headquarters in Seoul on November 6, 2013. Samsung Electronics promised better shareholder returns, dismissed fears over smartphone market saturation and signalled a more aggressive acquisitions policy Wednesday at a rare analysts' briefing to boost its flagging stock price.

Samsung has announced plans to open 60 of its own branded stores in Britain and six other European countries, in a bid to challenge Apple's successful retail store approach.

Questions Of Cash: 'I'm not getting anywhere with my Carphone Warehouse complaint'

Q. I have been in contact with Carphone Warehouse (CW) since July regarding problems with my new mobile phone. I raised this as an official complain on 9 September, but I have hit a brick wall. CW says it can't resolve my complaint because of the Data Protection Act. It has asked for personal information from me that I am not willing to divulge as I do not believe its email system is secure. To make matters worse, emails to CW are either returned as undelivered, or go into a long queue. I have been without a phone for six weeks while the company tries to repair it, during which time I have paid for a phone that I do not have and which has not been in proper working order for four months. I purchased a Samsung I8510 on an 18-month contract in December 2008. NS, Edinburgh.

Electricals giant Best Buy to create 8,000 UK jobs and open 80 stores

The world's largest electricals retailer, Best Buy, is to create 8,000 jobs in the UK over the next five years and is gearing up to open its first stores this coming spring, taking on Currys and Comet.

Phorm cuts losses as it faces down criticism of 'big brother' technology

Phorm, the controversial behavioural advertising IT company, shook off the disappointment of failing to land a string of UK contracts by slashing its losses 40 per cent, and saying it has a "strong future" in its home market.

Win tickets to Richard Nicoll's show at London Fashion Week

Be in with a chance of winning a pair of tickets to the designer's show at LFW, plus one of his limited-edition pouches and a BlackBerry Curve 8520 smartphone

Questions Of Cash: 'Lloyds ignored my calls after I was a victim of fraud'

Q. In September last year, someone strolled into the Highgate Village branch of Lloyds TSB and withdrew £2,400 in cash from our account, using only a driving licence as identification. They also conducted some transfers between accounts, using my cash ISA allowance. On the following Monday I was called by Willesden Green branch to ask where I was and was I withdrawing more cash. Lloyds TSB repaid the money into my account promptly. I asked for a copy of the fake driving licence to see if it had my own identification number. I was called by someone telling me that all proper procedures had been followed. I didn't believe him. My letters and phone calls have since gone unanswered. The Financial Ombudsman Service told me it is not concerned with lousy service, only with financial loss. Eventually, Lloyds admitted it hadn't taken a copy of the driving licence. It added that even if it had it could not give it to me on data protection grounds as, by definition, it was not about me! Lloyds offered me £40 for a new driving licence, but I want the bank to promise to train staff to prevent it happening again. SA, Twickenham.

Virgin Media losses narrow as customers spend more

Losses narrowed at Virgin Media as customers spent at record levels demonstrating the strength of the pay TV model over free-to-air counterparts in the downturn, but it failed to match the growth seen by rival BSkyB.

Oman team moves into unassailable lead

The unstoppable force which is the Oman sailing team in the iShares Cup was again winning applause from the crowds thronging the shoreline today.

Cowes Week opens with dismal day in Solent

The Scottish call it dreich, others murky, damp and dismal, and the Solent was at its megadreich for the opening day of Cowes Week.

Questions Of Cash: Tiscali get their wires crossed in phone line blunder

Q. Two years ago, I bought a flat for my son. We wanted to use Tiscali as an internet provider, but could only do this if we had a BT line installed. BT installed the line and sent me the bills. Then, in March, BT wrote to me regretting that I was leaving them. My son and I knew nothing about this. We spoke to BT, which said the instruction had come from another provider, but the staff did not know which. I was asked, for the legal record, whether I wished to leave BT and I said no. In April, the phone line was cut off. I spoke to BT, which told me to speak to the new provider – but I didn't have a new provider! I transferred to another BT operative, who said she could set up my number again. A couple of days later, my son rang his number to be told that it was a Tiscali answering service. I phoned Tiscali and the operative said there were two addresses attached to the phone number: one was ours, the other belonged to someone else entirely. She said there had clearly been a billing error, but that I would need to speak to the accounts department to resolve this. When I spoke to them, I was told the Data Protection Act prevented any information being given to me as my name was not on the account. I asked to speak to a supervisor, but this was also refused on data protection grounds. I spoke to BT again, which said my number could be recovered the following month. But the next day BT phoned to say it could not give us the line back as Tiscali refused to release the number as it was not attached to my name. KR, Surrey.

£100m black hole discovered in 2012 Olympics accounts

A £100m black hole in the 2012 Olympics accounts of the London Development Agency (LDA) is to be investigated by independent auditors, it was revealed last night.

Carphone looks to demerge next summer

Carphone Warehouse said it would spin off its TalkTalk broadband business by July 2010 at the latest yesterday as it reported results after a "significant year of achievement".

Free laptops as Tesco takes on Carphone

Tesco is going head to head with Carphone Warehouse, offering free laptops to customers who take out many of its mobile broadband packages.

Market Report: Heady times forecast for Enterprise Inns

Enterprise Inns strengthened last night, rising by almost 4 per cent, or 6p, to 158.75p after Credit Suisse said the stock had room to trade higher, despite having more than tripled in value since early March.

Martin Dawes seeks a hat-trick with sale of TV rental chain

Martin Dawes, the serial entrepreneur, has hoisted the for-sale sign over his eponymous TV rental and electrical equipment business, which could bring to an end his family's more than 40-year involvement in the industry.

Big Yellow raises £33m from placing

Big Yellow Group, the storage specialist, has raised £32.9m in a share placing to fund its expansion over the next five years, as it swung to a £71.5m loss affected by a fall in the valuation of its store estate.

News
Paper trail: the wedding photograph found in the rubble after 9/11 – it took Elizabeth Keefe 13 years to find the people in it
newsWho are the people in this photo? It took Elizabeth Stringer Keefe 13 years to find out
Arts and Entertainment
Evil eye: Douglas Adams in 'mad genius' pose
booksNew biography sheds light on comic genius of Douglas Adams
Sport
FootballFull debuts don't come much more stylish than those on show here
News
i100
Life and Style
Kim Kardashian drawn backlash over her sexy swimsuit selfie, called 'disgusting' and 'nasty'
fashionCritics say magazine only pays attention to fashion trends among rich, white women
Arts and Entertainment
TVShows like Agents of S.H.I.E.L.D are little more than marketing tools
Arts and Entertainment
Hit the roof: hot-tub cinema east London
architectureFrom pools to football pitches, rooftop living is looking up
Travel
travel
News
The ecological reconstruction of Ikrandraco avatar is shown in this illustration courtesy of Chuang Zhao. Scientists on September 11, 2014 announced the discovery of fossils in China of a type of flying reptile called a pterosaur that lived 120 millions years ago and so closely resembled those creatures from the 2009 film, Avatar that they named it after them.
SCIENCE
Life and Style
tech
Career Services

Day In a Page

Independent Travel
Burgundy, the River Rhone & Provence – MS Swiss Corona from £949pp
Dubrovnik, the Dalmatian Coast & Montenegro from £799pp
Provence from £599pp
Apulia, Lecce and Vieste – Undiscovered Italy from £899pp
Pompeii, Capri and the Bay of Naples from £759
Classical Spain from £539pp
Prices correct as of 12 September 2014
Mystery of the Ground Zero wedding photo

A shot in the dark

Mystery of the wedding photo from Ground Zero
His life, the universe and everything

His life, the universe and everything

New biography sheds light on comic genius of Douglas Adams
Save us from small screen superheroes

Save us from small screen superheroes

Shows like Agents of S.H.I.E.L.D are little more than marketing tools
Reach for the skies

Reach for the skies

From pools to football pitches, rooftop living is looking up
These are the 12 best hotel spas in the UK

12 best hotel spas in the UK

Some hotels go all out on facilities; others stand out for the sheer quality of treatments
These Iranian-controlled Shia militias used to specialise in killing American soldiers. Now they are fighting Isis, backed up by US airstrikes

Widespread fear of Isis is producing strange bedfellows

Iranian-controlled Shia militias that used to kill American soldiers are now fighting Isis, helped by US airstrikes
Topshop goes part Athena poster, part last spring Prada

Topshop goes part Athena poster, part last spring Prada

Shoppers don't come to Topshop for the unique
How to make a Lego masterpiece

How to make a Lego masterpiece

Toy breaks out of the nursery and heads for the gallery
Meet the ‘Endies’ – city dwellers who are too poor to have fun

Meet the ‘Endies’ – city dwellers who are too poor to have fun

Urbanites are cursed with an acronym pointing to Employed but No Disposable Income or Savings
Paisley’s decision to make peace with IRA enemies might remind the Arabs of Sadat

Ian Paisley’s decision to make peace with his IRA enemies

His Save Ulster from Sodomy campaign would surely have been supported by many a Sunni imam
'She was a singer, a superstar, an addict, but to me, her mother, she is simply Amy'

'She was a singer, a superstar, an addict, but to me, her mother, she is simply Amy'

Exclusive extract from Janis Winehouse's poignant new memoir
Is this the role to win Cumberbatch an Oscar?

Is this the role to win Cumberbatch an Oscar?

The Imitation Game, film review
England and Roy Hodgson take a joint step towards redemption in Basel

England and Hodgson take a joint step towards redemption

Welbeck double puts England on the road to Euro 2016
Relatives fight over Vivian Maier’s rare photos

Relatives fight over Vivian Maier’s rare photos

Pictures removed from public view as courts decide ownership
‘Fashion has to be fun. It’s a big business, not a cure for cancer’

‘Fashion has to be fun. It’s a big business, not a cure for cancer’

Donatella Versace at New York Fashion Week