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How to insist on your travel rights

An estimated 20,000 British holidaymakers were stranded in the Egyptian resort of Sharm el-Sheikh by the UK government's unprecedented ban on flights from the airport. Operations started up again 48 hours later, but restrictions on flights mean the repatriation of passengers has been much slower than hoped. Some of the people stuck in the resort have said they have received no help from their travel firms – often, they say, because they are travelling independently rather than on a package holiday.