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The mystery of the British Airports Authority shares

Q | Can you solve the mystery of what happened to my investment in British Airports Authority? I bought shares in the company more than 27 years ago at the time of privatisation. In February, I found the share certificate proving I am the rightful owner of these shares. I contacted Computershare, the registrar of what is now Heathrow airport. It replied that I am not on the list of shareholders, despite my share certificate. In July, I received a letter from Computershare saying it would treat my communications as a formal complaint, but I have heard nothing more. KK, London