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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Scottish Power to cut prices by 3.3%

ScottishPower is to cut dual-fuel prices by 3.3 per cent from 31 January as it passes on savings from the Government's green levy-shake up.

Labour claim energy companies paid nearly £4bn above the average market rate for electricity over a three year period... and passed the costs on to the consumer

Energy companies paid nearly £4bn above the average market rate for their electricity and charged customers about £150 extra over three years as a result, the Labour party has claimed.

Sean Matthews clears Christmas decorations and personal belongings from his home in Yalding, Kent, after it was flooded during the recent bad weather

More bad weather threatens further floods as thousands STILL without power

Another band of heavy rain and strong winds is expected on Monday and New Years Eve, bringing further floods and disruption

David Cameron with residents in Yalding, Kent

UK weather: Yalding villagers cut off by flood confront David Cameron

Prime Minister praises ‘real spirit’ of storm victims in Kent left without power for five days

Energy firms accused of 'green murder' over levies rollback

Some energy companies have been accused of “getting away with green murder” for failing to pass on savings from a Government shake-up of levies.

The average profit made by the companies per household has more than tripled in three years

Energy firms: Big Six profits rise from £30 to £105 per UK household - more than threefold in three years

New data demolishes companies' claims that price hikes are beyond their control

The dominant companies - EDF, E.on, British Gas, Scottish and Southern,Scottish Power and Npower - will have to overhaul their confusing and expensive tariffs this year to escape tougher action, it said

Npower blasted over performance as energy company tops complaints

Soaring prices and poor customer service have contributed to a surge in complaints from energy customers - with npower receiving a higher rate of customer dissatisfaction than any other “big six” company.

The Big Six energy firms have been accused of using consumers as 'cash cows'

We’re all in it together: Last of Big Six energy companies to announce price hikes even as Ed Davey says customers are not ‘cash cows’

Energy Secretary warns firms they are now no better than 'greedy bankers' in public eye

Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market

Big Six energy firms face investor exodus over political interference in pricing

Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market.

Business Secretary Vince Cable opposes David Cameron's energy tax review

Coalition parties split over energy companies’ green obligations

Cable warns against ‘short-sighted and foolish’ decisions

Ed Miliban has pledged to freeze gas and electricity prices for 20 months if Labour wins power

Energy rip-off: 'Big Six' firms too close to ministers, says Ed Miliband

Labour plans to rein in energy lobbyists as analysis shows ministers have met with energy giants five times more often than with consumer groups

Inside Westminster: Our political conferences have turned into glorified trade fairs

Companies are paying political parties millions for access to their MPs

Sky-high energy bills see Britons switch off

Homeowners choose to cut consumption as cost of heating and lighting soars

As a last resort you can take cold callers to court

Savvy Money: Here’s the hot news... yes, you can stop those cold callers

They offer you everything from double glazing to a spanking new kitchen... three billion times 

Henry Angest: The major Tory funder gave the party a £5m overdraft facility
Arts and Entertainment
books
Voices
Caustic she may be, but Joan Rivers is a feminist hero, whether she likes it or not
voicesShe's an inspiration, whether she likes it or not, says Ellen E Jones
Arts and Entertainment
The Doctor and the Dalek meet
tvReview: Doctor Who Into the Dalek more than compensated for last week's nonsensical offering
Sport
Diego Costa
footballEverton 3 Chelsea 6: Diego Costa double has manager purring
Life and Style
3D printed bump keys can access almost any lock
techSoftware needs photo of lock and not much more
Arts and Entertainment
The 'three chords and the truth gal' performing at the Cornbury Music Festival, Oxford, earlier this summer
music... so how did she become country music's hottest new star?
Life and Style
The spy mistress-general: A lecturer in nutritional therapy in her modern life, Heather Rosa favours a Byzantine look topped off with a squid and a schooner
fashionEurope's biggest steampunk convention heads to Lincoln
News
Dr Alice Roberts in front of a
peopleAlice Roberts talks about her new book on evolution - and why her early TV work drew flak from (mostly male) colleagues
News
i100
Arts and Entertainment
Star turns: Montacute House
tv
Career Services

Day In a Page

Burgundy, the River Rhone & Provence – MS Swiss Corona - seven nights from £999pp
Lake Maggiore, Orta and the Matterhorn – seven nights from £899pp
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The other Mugabe who is lining up for the Zimbabwean presidency

The other Mugabe who is lining up for the Zimbabwean presidency

Wife of President Robert Mugabe appears to have her sights set on succeeding her husband
The model of a gadget launch: Cultivate an atmosphere of mystery and excitement to sell stuff people didn't realise they needed

The model for a gadget launch

Cultivate an atmosphere of mystery and excitement to sell stuff people didn't realise they needed
Alice Roberts: She's done pretty well, for a boffin without a beard

She's done pretty well, for a boffin without a beard

Alice Roberts talks about her new book on evolution - and why her early TV work drew flak from (mostly male) colleagues
Get well soon, Joan Rivers - an inspiration, whether she likes it or not

Get well soon, Joan Rivers

She is awful. But she's also wonderful, not in spite of but because of the fact she's forever saying appalling things, argues Ellen E Jones
Doctor Who Into the Dalek review: A classic sci-fi adventure with all the spectacle of a blockbuster

A fresh take on an old foe

Doctor Who Into the Dalek more than compensated for last week's nonsensical offering
Fashion walks away from the celebrity runway show

Fashion walks away from the celebrity runway show

As the collections start, fashion editor Alexander Fury finds video and the internet are proving more attractive
Meet the stars of TV's Wolf Hall... and it's not the cast of the Tudor trilogy

Meet the stars of TV's Wolf Hall...

... and it's not the cast of the Tudor trilogy
Weekend at the Asylum: Europe's biggest steampunk convention heads to Lincoln

Europe's biggest steampunk convention

Jake Wallis Simons discovers how Victorian ray guns and the martial art of biscuit dunking are precisely what the 21st century needs
Don't swallow the tripe – a user's guide to weasel words

Don't swallow the tripe – a user's guide to weasel words

Lying is dangerous and unnecessary. A new book explains the strategies needed to avoid it. John Rentoul on the art of 'uncommunication'
Daddy, who was Richard Attenborough? Was the beloved thespian the last of the cross-generation stars?

Daddy, who was Richard Attenborough?

The atomisation of culture means that few of those we regard as stars are universally loved any more, says DJ Taylor
She's dark, sarcastic, and bashes life in Nowheresville ... so how did Kacey Musgraves become country music's hottest new star?

Kacey Musgraves: Nashville's hottest new star

The singer has two Grammys for her first album under her belt and her celebrity fans include Willie Nelson, Ryan Adams and Katy Perry
American soldier-poet Brian Turner reveals the enduring turmoil that inspired his memoir

Soldier-poet Brian Turner on his new memoir

James Kidd meets the prize-winning writer, whose new memoir takes him back to the bloody battles he fought in Iraq
Aston Villa vs Hull match preview: Villa were not surprised that Ron Vlaar was a World Cup star

Villa were not surprised that Vlaar was a World Cup star

Andi Weimann reveals just how good his Dutch teammate really is
Bill Granger recipes: Our chef ekes out his holiday in Italy with divine, simple salads

Bill Granger's simple Italian salads

Our chef presents his own version of Italian dishes, taking in the flavours and produce that inspired him while he was in the country
The Last Word: Tumbleweed through deserted stands and suites at Wembley

The Last Word: Tumbleweed through deserted stands and suites at Wembley

If supporters begin to close bank accounts, switch broadband suppliers or shun satellite sales, their voices will be heard. It’s time for revolution