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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Scottish Power to cut prices by 3.3%

ScottishPower is to cut dual-fuel prices by 3.3 per cent from 31 January as it passes on savings from the Government's green levy-shake up.

Labour claim energy companies paid nearly £4bn above the average market rate for electricity over a three year period... and passed the costs on to the consumer

Energy companies paid nearly £4bn above the average market rate for their electricity and charged customers about £150 extra over three years as a result, the Labour party has claimed.

Sean Matthews clears Christmas decorations and personal belongings from his home in Yalding, Kent, after it was flooded during the recent bad weather

More bad weather threatens further floods as thousands STILL without power

Another band of heavy rain and strong winds is expected on Monday and New Years Eve, bringing further floods and disruption

David Cameron with residents in Yalding, Kent

UK weather: Yalding villagers cut off by flood confront David Cameron

Prime Minister praises ‘real spirit’ of storm victims in Kent left without power for five days

Energy firms accused of 'green murder' over levies rollback

Some energy companies have been accused of “getting away with green murder” for failing to pass on savings from a Government shake-up of levies.

The average profit made by the companies per household has more than tripled in three years

Energy firms: Big Six profits rise from £30 to £105 per UK household - more than threefold in three years

New data demolishes companies' claims that price hikes are beyond their control

The dominant companies - EDF, E.on, British Gas, Scottish and Southern,Scottish Power and Npower - will have to overhaul their confusing and expensive tariffs this year to escape tougher action, it said

Npower blasted over performance as energy company tops complaints

Soaring prices and poor customer service have contributed to a surge in complaints from energy customers - with npower receiving a higher rate of customer dissatisfaction than any other “big six” company.

The Big Six energy firms have been accused of using consumers as 'cash cows'

We’re all in it together: Last of Big Six energy companies to announce price hikes even as Ed Davey says customers are not ‘cash cows’

Energy Secretary warns firms they are now no better than 'greedy bankers' in public eye

Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market

Big Six energy firms face investor exodus over political interference in pricing

Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market.

Business Secretary Vince Cable opposes David Cameron's energy tax review

Coalition parties split over energy companies’ green obligations

Cable warns against ‘short-sighted and foolish’ decisions

Ed Miliban has pledged to freeze gas and electricity prices for 20 months if Labour wins power

Energy rip-off: 'Big Six' firms too close to ministers, says Ed Miliband

Labour plans to rein in energy lobbyists as analysis shows ministers have met with energy giants five times more often than with consumer groups

Inside Westminster: Our political conferences have turned into glorified trade fairs

Companies are paying political parties millions for access to their MPs

Sky-high energy bills see Britons switch off

Homeowners choose to cut consumption as cost of heating and lighting soars

As a last resort you can take cold callers to court

Savvy Money: Here’s the hot news... yes, you can stop those cold callers

They offer you everything from double glazing to a spanking new kitchen... three billion times 

Henry Angest: The major Tory funder gave the party a £5m overdraft facility
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Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
Minoan Crete and Santorini
Prices correct as of 15 May 2015
The long walk west: they fled war in Syria, only to get held up in Hungary – now hundreds of refugees have set off on foot for Austria

They fled war in Syria...

...only to get stuck and sidetracked in Hungary
From The Prisoner to Mad Men, elaborate title sequences are one of the keys to a great TV series

Title sequences: From The Prisoner to Mad Men

Elaborate title sequences are one of the keys to a great TV series. But why does the art form have such a chequered history?
Giorgio Armani Beauty's fabric-inspired foundations: Get back to basics this autumn

Giorgio Armani Beauty's foundations

Sumptuous fabrics meet luscious cosmetics for this elegant look
From stowaways to Operation Stack: Life in a transcontinental lorry cab

Life from the inside of a trucker's cab

From stowaways to Operation Stack, it's a challenging time to be a trucker heading to and from the Continent
Kelis interview: The songwriter and sauce-maker on cooking for Pharrell and crying over potatoes

Kelis interview

The singer and sauce-maker on cooking for Pharrell
Refugee crisis: David Cameron lowered the flag for the dead king of Saudi Arabia - will he do the same honour for little Aylan Kurdi?

Cameron lowered the flag for the dead king of Saudi Arabia...

But will he do the same honour for little Aylan Kurdi, asks Robert Fisk
Our leaders lack courage in this refugee crisis. We are shamed by our European neighbours

Our leaders lack courage in this refugee crisis. We are shamed by our European neighbours

Humanity must be at the heart of politics, says Jeremy Corbyn
Joe Biden's 'tease tour': Could the US Vice-President be testing the water for a presidential run?

Joe Biden's 'tease tour'

Could the US Vice-President be testing the water for a presidential run?
Britain's 24-hour culture: With the 'leisured society' a distant dream we're working longer and less regular hours than ever

Britain's 24-hour culture

With the 'leisured society' a distant dream we're working longer and less regular hours than ever
Diplomacy board game: Treachery is the way to win - which makes it just like the real thing

The addictive nature of Diplomacy

Bullying, betrayal, aggression – it may be just a board game, but the family that plays Diplomacy may never look at each other in the same way again
Lady Chatterley's Lover: Racy underwear for fans of DH Lawrence's equally racy tome

Fashion: Ooh, Lady Chatterley!

Take inspiration from DH Lawrence's racy tome with equally racy underwear
8 best children's clocks

Tick-tock: 8 best children's clocks

Whether you’re teaching them to tell the time or putting the finishing touches to a nursery, there’s a ticker for that
Charlie Austin: Queens Park Rangers striker says ‘If the move is not right, I’m not going’

Charlie Austin: ‘If the move is not right, I’m not going’

After hitting 18 goals in the Premier League last season, the QPR striker was the great non-deal of transfer deadline day. But he says he'd preferred another shot at promotion
Isis profits from destruction of antiquities by selling relics to dealers - and then blowing up the buildings they come from to conceal the evidence of looting

How Isis profits from destruction of antiquities

Robert Fisk on the terrorist group's manipulation of the market to increase the price of artefacts
Labour leadership: Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea

'If we lose touch we’ll end up with two decades of the Tories'

In an exclusive interview, Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea