British Airways is second-worst carrier in Europe for lost baggage
Wednesday 20 February 2008
British Airways lost more baggage per flight last year than almost any other airline in Europe.
The annual figures from the Air Transport Users Council, released today, show that in 2007, 26.5 bags per 1,000 were delayed during BA flights, compared to a European-wide average of 16.6. The only airline with a worse record was TAP Air Portugal, with a delayed-bags ratio of 27.8 per 1,000, but the figures will be more grim news for BA which was found to be the poorest performer in Europe in 2007.
Although TAP lost more bags on average last year, the data shows BA's record is getting worse. The airline lost an extra 3.5 bags per 1,000 in 2007 than the previous year. BMI, the only other UK airline with a below-average performance, had a lost-bag ratio of 17.0 while KLM (19.7), Alitalia (19.7), Air France (17.6) and Lux Air (17.2) all fared below par. Air Malta and Turkish Airlines were the best-performing carriers with a ratio of 4.5 per 1,000.
The AUC's annual statistics are compiled from those airlines that are members of the Association of European Airlines but rely on carriers voluntarily submitting their figures. Members that have chosen not to submit their lost-baggage figures include Virgin Atlantic and Aer Lingus.
BA released a statement yesterday apologising to customers and said most of their delays originated at Heathrow. "We fully apologise to customers who have been affected by delayed baggage in the past year," the statement said. "We continue to experience a wide variety of difficulties at our main home at Heathrow."
The Independent travel offers: Discover a world of inspiring destinations
- 1 Forget 'The Dress': Here are five of the biggest news stories you might have missed
- 2 The black and blue dress: Makers considering a white and gold version
- 3 PornHub turns masturbation into energy in bid to save the planet
- 5 Saudi Muslim cleric claims the Earth is 'stationary' and the sun rotates around it
Thailand tourism video Love En Route criticised for featuring Instagram stalker
The Atlas of Beauty: Photographer travels around the world to capture cultural diversity through stunning portraits of women
The 10 Best lightweight luggage
Chief executive of Malaysia Airlines: The toughest job in travel?
The 10 Best hiking boots
New theory could prove how life began and disprove God
Half of Ukip voters say they are prejudiced against people of other races
This is what it's like to be dead, according to a guy who died for a bit
'Cash for access' scandal: Sir Malcolm Rifkind says 'unrealistic' for MPs to live on £67,000 salary
'Jihadi John': CAGE representative storms off Sky News accusing Kay Burley of Islamophobia
Ukip would cut billions from Scottish budget to fund English tax cuts
£12500 - £36000 per annum: Recruitment Genius: This established Knaresborough ...
£23,000: Beverley James: Do you have a background in hospitality and are you l...
£26000 per annum: Recruitment Genius: The post holder is a key member of the V...
£18000 - £28800 per annum: Recruitment Genius: Vehicle Breakdown Recovery Driv...