Simon Calder's Holiday Helpdesk: Ash cloud compensation
Simon Calder’s career in travel started at Gatwick Airport, where he cleaned aircraft for Laker Airways and later worked as a security officer. He became The Independent’s Travel Correspondent in 1994, and is known as “the Man Who Pays His Way” because he does not accept free travel facilities. He writes across the Independent titles, as well as for the Evening Standard.
Friday 01 February 2013
Q We live in Spain but were stranded in the UK in 2010 because of the ash cloud. We had to return by ferry and plane from Santander to Alicante. We also incurred extra costs in the UK. Can we claim from Ryanair?
A Despite the optimism in some quarters about the European Court of Justice ruling that Ryanair (and all other airlines) are responsible for customer care during delays, that applies only to people who stayed put and waited. The EU261 rules are, if you like, a charter for inertia: passengers who take the initiative to get themselves home get no help, while those who sit tight and wait for the airline to get them to their destination are entitled to continuous food and accommodation until their flight is finally ready.
If you had a Spanish-issued travel insurance policy, you would probably find some scope to claim on that. But beyond a refund for the unused tickets, Ryanair owes you nothing.
Sorry I can’t be more encouraging.
Click HERE to email Simon.
You can also tweet him your questions @SimonCalder
The Independent travel offers: Discover a world of inspiring destinations
- 1 Notting Hill Carnival: Woman shares selfie after being ‘punched in face for telling man to stop groping her’
- 2 Miley Cyrus' homeless MTV VMAs date, Jesse Helt, is wanted by the police
- 3 Pamela Anderson rejects ice bucket challenge because of ALS experiments on animals: 'Mice had holes drilled into their skulls'
- 4 Homer Simpson has taken the ALS ice bucket challenge because of course he has
- 5 Do you realise just how foolish the UK looks?
Exclusive: We share blame for creating 'jihad generation', says Muslim strategist
Robin Williams Emmys tribute led by Billy Crystal criticised for including 'racist' joke about Muslim woman
The Rotherham child abuse scandal is a tale of apologists, misogyny and double standards
Scottish independence TV debate: Pumped-up Alex Salmond bounces back in bruising second round against Alistair Darling
Jeremy Clarkson is a cultural tumour and needs to be removed, says comedian Frankie Boyle
Do you realise just how foolish the UK looks?
- < Previous
- Next >
£30 - 35k + Uncapped Comission (£70k Y1 OTE): Guru Careers: A Business Develop...
£18k + Uncapped Commission (£60k Y1 OTE): Guru Careers: A Graduate Sales Exe...
£25 - 60k (DOE): Guru Careers: A Web Developer / Software Developer is needed ...
£6000 - £50000 per annum + Bonus+Benefits+Package: Harrington Starr: Oracle 11...