Simon Calder's Holiday Helpdesk: Ash cloud compensation
Simon Calder’s career in travel started at Gatwick Airport, where he cleaned aircraft for Laker Airways and later worked as a security officer. He became The Independent’s Travel Correspondent in 1994, and is known as “the Man Who Pays His Way” because he does not accept free travel facilities. He writes across the Independent titles, as well as for the Evening Standard.
Friday 01 February 2013
Q We live in Spain but were stranded in the UK in 2010 because of the ash cloud. We had to return by ferry and plane from Santander to Alicante. We also incurred extra costs in the UK. Can we claim from Ryanair?
A Despite the optimism in some quarters about the European Court of Justice ruling that Ryanair (and all other airlines) are responsible for customer care during delays, that applies only to people who stayed put and waited. The EU261 rules are, if you like, a charter for inertia: passengers who take the initiative to get themselves home get no help, while those who sit tight and wait for the airline to get them to their destination are entitled to continuous food and accommodation until their flight is finally ready.
If you had a Spanish-issued travel insurance policy, you would probably find some scope to claim on that. But beyond a refund for the unused tickets, Ryanair owes you nothing.
Sorry I can’t be more encouraging.
Click HERE to email Simon.
You can also tweet him your questions @SimonCalder
The Independent travel offers: Discover a world of inspiring destinations
- 1 'Cheeky' Nando's under fire for apparently coming onto a customer on Twitter
- 3 Playboy model April Summers speaks out about being a victim of revenge porn
- 4 There is something wrong but very right about this Bible illustration
- 5 iPhone 'effective power' text: how to be safe from iOS bug that lets people crash your phone
EU referendum: David Cameron's rules are a 'democratic disgrace', says French-born Scottish politician set to be denied a vote
British tourists complain that impoverished boat migrants are making holidays 'awkward' in Kos
SNP fury as HS2 finds 'no business case' for taking fast train service to Scotland
A nation of inequality: How the UK is failing to feed its most vulnerable people
Australian man punched in the face for defending Muslim women from abuse on train
David Starkey 'tells Amal Clooney to shut up and stop over-promoting human rights'
£15000 - £20000 per annum: Recruitment Genius: The fastest growing fitness cha...
£35-40k (DOE) + Benefits: Guru Careers: We are seeking a Marketing Communicati...
£23K: Guru Careers: We're seeking an experienced Membership Administrator, to ...
£32K: Guru Careers: We are seeking a Dining Room Head Chef to work for one of ...