Simon Calder's Holiday Helpdesk: Is this a fair charge for changing my Corfu flights?
Simon Calder’s career in travel started at Gatwick Airport, where he cleaned aircraft for Laker Airways and later worked as a security officer. He became The Independent’s Travel Correspondent in 1994, and is known as “the Man Who Pays His Way” because he does not accept free travel facilities. He writes across the Independent titles, as well as for the Evening Standard.
Thursday 13 June 2013
Q. I am going to Corfu in September. I changed both outgoing and incoming flights by a couple of days. The travel firm charged me £25 admin fees, and easyJet charged me €108. Is that a fair amount for easyJet to charge? I find it a bit excessive. Can you help?
A. September is a perfect time to be in Corfu, and thankfully there is now a good range of budget flights to get you there.
On the face of it, I understand that paying more than £100 to shift flights by a couple of days looks excessive - after all, you are giving the airline plenty of notice to re-sell your original seats. But in fact easyJet is one of the more generous airlines in terms of amendments. The airline allows changes for a charge of £35 per flight, plus any increase in the fare paid - I imagine one of your new flights was slightly more expensive than you originally paid, which explained why you paid the equivalent of close to £100.
What puzzles me is the "travel firm" you mention; this may be an online intermediary such as eDreams or Bravofly, both of which offer attractive initial fares online but then add extras and cost more than buying direct. I cannot see any reason to use these companies when easyJet's best fares are available from easyJet, and making amendments is far simpler when you go direct.
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