Where’s my passport?

Failure to spot a problem undermines the Home Secretary

Share

The surge in demand for passports was foreseeable and should have been foreseen. The Prime Minister’s defence on Wednesday, when challenged by Ed Miliband, was self-contradicting. “The Home Office has been on this from the very start,” he said, “but it all begins with 300,000 extra people applying for passports compared with this time last year.” That the Home Office did not expect a rise in applications was evidence that it was not “on” this.

The main factor behind the rise is economic growth: more people want to go on foreign holidays, and more people are travelling abroad for business. Given David Cameron’s triumphalism about the rapid fall in unemployment, it is a paradox that a government department should be so unprepared for the apparent success of the Government’s own economic policy.

The last time there were queues outside passport offices, in 1998, the problem was sorted out, in reasonable time, by a concerted effort of public-sector efficiency. The passport service continued to run smoothly, but it now appears that it operated on the assumption of stable or only gradually increasing demand.

Neither the agency nor the Home Office seems to have given any thought to forecasting demand, which could have been done at least a year ago. Neither seems to have picked up the signs in the past few months that delays were starting to clog up the system. For weeks before the story reached the newspaper front pages, MPs were reporting problems faced by constituents whose travel plans were being disrupted.

Theresa May, the Home Secretary, told the Commons yesterday that there was “no big bang” solution. That is merely a statement of the obvious. What she needed, and what undermines her reputation for quiet, persistent competence, was an early-warning system capable of spotting a problem as obvious as this long before it became a crisis.

React Now

Latest stories from i100
iJobs Job Widget
iJobs General

Ashdown Group: Helpdesk Analyst - Devon - £20,000

£18000 - £20000 per annum: Ashdown Group: Helpdesk Analyst - Devon - £20,000 ...

Ashdown Group: Data Scientist - London - £50,000 + bonus

£35000 - £50000 per annum + generous bonus: Ashdown Group: Business Analytics ...

Ashdown Group: IT Project Coordinator (Software Development) - Kingston

£45000 - £50000 per annum: Ashdown Group: IT Project Coordinator (Software Dev...

Ashdown Group: Editor-in-chief - Financial Services - City, London

£60000 - £70000 per annum + benefits : Ashdown Group: A highly successful, glo...

Day In a Page

Read Next
 

If I were Prime Minister: I'd put the creative industries at the top of the agenda

Christopher Frayling
 

How I’ve backed the winner in every election since 1959

Andreas Whittam Smith
General Election 2015: Ed Miliband's unlikely journey from hapless geek to heart-throb

Miliband's unlikely journey from hapless geek to heart-throb

He was meant to be Labour's biggest handicap - but has become almost an asset
General Election 2015: A guide to the smaller parties, from the the National Health Action Party to the Church of the Militant Elvis Party

On the margins

From Militant Elvis to Women's Equality: a guide to the underdogs standing in the election
Amr Darrag: Ex-Muslim Brotherhood minister in exile still believes Egypt's military regime can be replaced with 'moderate' Islamic rule

'This is the battle of young Egypt for the future of our country'

Ex-Muslim Brotherhood minister Amr Darrag still believes the opposition can rid Egypt of its military regime and replace it with 'moderate' Islamic rule, he tells Robert Fisk
Why patients must rely less on doctors: Improving our own health is the 'blockbuster drug of the century'

Why patients must rely less on doctors

Improving our own health is the 'blockbuster drug of the century'
Sarah Lucas is the perfect artist to represent Britain at the Venice Biennale

Flesh in Venice

Sarah Lucas has filled the British pavilion at the Venice Biennale with slinky cats and casts of her female friends' private parts. It makes you proud to be a woman, says Karen Wright
11 best anti-ageing day creams

11 best anti-ageing day creams

Slow down the ageing process with one of these high-performance, hardworking anti-agers
Juventus 2 Real Madrid 1: Five things we learnt, including Iker Casillas is past it and Carlos Tevez remains effective

Juventus vs Real Madrid

Five things we learnt from the Italian's Champions League first leg win over the Spanish giants
Ashes 2015: Test series looks a lost cause for England... whoever takes over as ECB director of cricket

Ashes series looks a lost cause for England...

Whoever takes over as ECB director of cricket, says Stephen Brenkley
Fishing for votes with Nigel Farage: The Ukip leader shows how he can work an audience as he casts his line to the disaffected of Grimsby

Fishing is on Nigel Farage's mind

Ukip leader casts a line to the disaffected
Who is bombing whom in the Middle East? It's amazing they don't all hit each other

Who is bombing whom in the Middle East?

Robert Fisk untangles the countries and factions
China's influence on fashion: At the top of the game both creatively and commercially

China's influence on fashion

At the top of the game both creatively and commercially
Lord O’Donnell: Former cabinet secretary on the election and life away from the levers of power

The man known as GOD has a reputation for getting the job done

Lord O'Donnell's three principles of rule
Rainbow shades: It's all bright on the night

Rainbow shades

It's all bright on the night
'It was first time I had ever tasted chocolate. I kept a piece, and when Amsterdam was liberated, I gave it to the first Allied soldier I saw'

Bread from heaven

Dutch survivors thank RAF for World War II drop that saved millions
Britain will be 'run for the wealthy and powerful' if Tories retain power - Labour

How 'the Axe' helped Labour

UK will be 'run for the wealthy and powerful' if Tories retain power