To achieve this, the defining nature of the relationship management has with staff must be compatible with the nature of the relationship staff are expected to have with their clients or service users. If this congruence of style is perceived by everyone as fundamental, the establishment of audit mechanisms can be understood as a necessary, but collective, responsibility in accountability for the use of public resources.
Audit mechanisms are, nevertheless, an exercise in monitoring and evaluation of performance which is emotionally threatening; all the more reason to contain them within a framework which is supportive rather than the sticks and carrots favoured by the Government.
Dr Roger Booker
London SW18Reuse content