Letter: BT's strange list of my `friends'

Letter: BT's strange list of my `friends'

Sir: In 1995 I accepted BT's "Friends and Family" discount on call charges to five customer-selected numbers.

When last March discount and numbers were doubled I chose nine. BT confirmed but added a hotel number, which I cancelled.

In June they recommended a new list which excluded two of my choice and added a building society, and two very rare contacts. On complaining, I was told to ignore the form.

Now another recommended list excludes three of my choice and adds a software company, an electrical manufacturer, the removed building society and a called-back wrong number. To make the BT-projected savings I would need to keep chatting to this lot.

My July account even included under F&F my own number with a nil charge. What is the purpose of this irritating nonsense and the associated bumf, which has to be read in case it hides something of importance?

GRAHAM HOLDEN

Budleigh Salterton, Devon