Letter: Hanging on the line

Sir: Whilst having sympathy for the pressured staff of call centres who have only 10 seconds' break between answering calls (report, 2 June), I am pleased that some attempt is being made by companies operating these systems to minimise the time I have to pay for the privilege of listening to piped music from Sunderland or Glasgow.

Recently a call to my local cinema to reserve seats resulted in a peak- rate call to Inverness which cost almost 10 per cent of the price of the tickets. I am increasingly attracted to companies which offer Freefone numbers.


Maulden, Bedfordshire