I frequently travel on the West Coast InterCity route. The service is generally satisfactory, except for timekeeping. BR has conceded that, due to lack of government investment in signalling and track maintenance, it cannot meet punctuality targets. Complaining has never been effective, but at least there is some small satisfaction in having only one body to complain to.
If, under the Bill, Railtrack keeps the track and a network operator provides the trains, will the operator owe any duty to the customer for punctuality, or will it be able to blame Railtrack for poor track and unreliable signalling? I think this is an important aspect of the debate.
24 JanuaryReuse content