What became crystal clear, though, is that the Body Shop's published credo is simply to "care for people, animals and the environment", while high on the list of Shell's published values are "responsibilities to shareholders" and "profitability is essential": caring and human rights are excluded. Many companies are learning that the inclusion of the pursuit of money in their values leads, unsurprisingly, to conflict and allegations of greed. I wish our government would learn that lesson, too.
The route for personal and corporate development is to recognise that criticism provides an opportunity for learning and change rather than more self-justification.
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