Sir: As a volunteer for meals-on-wheels services I welcome publicity, especially as I know every effort is made to improve the service ("The fast lane beckons for meals on wheels", 2 November). I have been driving for MOW for a number of years and I object to Jacquie Clavey describing the hot meals as "leathery beef and stewed vegetables". This week I delivered a choice of ham in parsley sauce or chicken and mushroom pie, and we always cater for diabetics and vegetarians.
As for the elderly being afraid to complain - that is nonsense. If they have a complaint they certainly voice it; we note it and if appropriate act on it. We also receive lots of gratitude and thanks.
P. J. Litherland
3 NovemberReuse content