HSBC online woes continue: IT issue, not malicious attack, bank says

Customers of HSBC have faced two days without online banking as the bank tries to correct a computer cock-up

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The Independent Online

HSBC customers have endured another day without online banking after the troubled bank failed to solve the technical glitches which had plagued customers trying to transfer money or do other online transaction.

 "We are getting closer to solving the problem, but are not there yet," HSBC admitted.  It said there was “a complex technical issue with our internet banking systems” and said that the outage was not a cyber-attack or any other malicious act.

Problems began at the start of Monday with both business and personal customers unable to access online and mobile banking from 8am.

One fed-up customer told The Independent: “This is not good as I'm in the middle of trying to buy a house! Hope the whole chain doesn't collapse.”

The bank has come in for scathing criticism from MP Andrew Tyrie, Chairman of the Treasury Committee. He said: “Barely six months after the last glitch in their under-performing IT systems, HSBC is apologising again to its customers.

“I will be asking the Chief Executive of HSBC, and the regulators, for an explanation of these failures, and action taken to sort them out. They just keep coming.”

HSBC said any fees incurred by customers will be waived and advised that those needing to make urgent payments should call 03457 404 404 while businesses should call 03457 60 60 60.

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