Julian Knight: Consumers have had a narrow escape from smart-meter sales putsch
Sunday 08 April 2012
Related articles
Yet another energy mis-selling scandal has, I hope, been averted. Providers were gearing up to use the installation of 50-million- plus smart meters in British homes over the next decade to sell their wares and sign people up to their tariffs.
Given the track record of the industry for pushy marketing, confusing terms and conditions, and for signing people up without permission, it was a consumer disaster waiting to happen. Which? – amongst others – spotted this, and I called on the industry last year to sign up to a "don't sell, just install" code of conduct. Now, finally, the pressure has told, and the Government has made it clear to the industry that it won't be able to capitalise on the potential bonanza of getting one of its sales people into every British home. This newspaper revealed, for instance, that the country's biggest provider, British Gas, was busy recruiting installers with the promise of bumper sales commissions.
If we needed any further evidence of what can happen when the energy firms get their foot in your door – literally – just look at the decision last week by Ofgem to add provider E.on to its major investigation into doorstep energy mis-selling. E.on claims the inquiry is unnecessary, yet complaints from consumers still roll in. The consumer has dodged a bullet here.
Clear out the advisers' stable
More bleating has been heard from the financial-advice industry over the implementation of the Financial Services Authority's Retail Distribution Review. In English, the RDR means the banning of commission sales and the forcing of advisers to sit proper exams before they are let loose on people's life savings.
Ken Davy, head of SimplyBiz, a compliance and business-support firm, says the FSA has acted in a "fundamentally flawed" way by "blindly" carrying on with RDR implementation. Mr Davy's view is that the financial world has changed markedly since RDR was dreamt up, and, anyway, failure rates among financial advisers are lower than, say, solicitors. I always find it interesting that some financial advisers like to bracket themselves with professionals such as solicitors – particularly when it comes to fees – yet have resisted moves to regulate what they do properly along the lines of the said professional classes.
I'm sure the overwhelming majority of financial advisers are competent, diligent and well qualified to give advice, but in 13 years of writing about all things money I have met quite a few who have been, frankly, crooked, or only interested in their commission. They usually go out of business when regulators catch up with them, but they wreck lives in the process.
Rather than being a sledgehammer to crack a nut, RDR is vital and I just wished they'd got on with it much sooner. As for Mr Davy reckoning that one in five advisers is leaving the industry because of the extra controls of RDR, then, as far as I'm concerned, that's good. It was a necessary clear out of the Augean stables.
ISAs: Why wait til the 11th hour?
I never quite get the last-minute dash to beat the Individual Savings Account deadline. In a rather gimmicky move, Halifax announced it was keeping its branches open late – poor staff – to take in fresh ISA money before the 5 April deadline. Of course, if you can afford to, you should use your ISA allowance to the max, particularly when it comes to cash savings, as you are sheltering your interest from tax. But why do so many people wait to the last minute, why not do it at the start of the tax year, and then you benefit from the shelter given to your money via an ISA for a whole year longer?
Of course some people who wait are behaving with a degree of logic as many of the best deals aren't announced until late in the year, but some providers do let you transfer. What's more, although the best deals may not occur until February and March, the difference in rates is pretty marginal, in fact you may find you lose more by keeping your money outside an ISA and thereby liable to tax at your marginal rate than you gain by waiting for 11 and half months to find a product which earns you an extra 0.1 or 0.2 per cent.
It seems that the Post Office and Nationwide think similarly, as they have both launched ISAs aimed at people opening an ISA at the start, rather than at the end, of the tax year.
New policies on gender
This year, 21 December should be in your diary, and not because it's the shortest day of the year. No, from that date European laws on age discrimination will apply to insurance quotes, and insurers will no longer be able to take gender into account when pricing policies.
At a stroke, women will pay more for car and life cover, while men will pay less but, crucially, get a lower annuity income. Pricing shifts could be substantial, in some cases up to 20 per cent, but few people are making plans.
Now, with annual policies such as motor you're best just taking your chances, but with longer-term arrangements – life and annuities – this could be a good time to secure your deal; over the next few months I expect insurers to start equalising quotes as the 21 December deadline approaches.
- 1 Breaking the Silence: In the reality of occupation, there are no Palestinian civilians – only potential terrorists
- 2 Charles Saatchi accepts caution for assault over incident in Scott’s restaurant when he put his hands on throat of wife Nigella Lawson
- 3 Anatomy of a waiter: Service staff spill the secrets of their trade
- 4 Exclusive: Cristiano Ronaldo advised to stay at Real Madrid for another 18 months before making possible switch to Manchester United
- 5 Iran to send 4,000 troops to aid President Assad forces in Syria
Get your summer started with British Military Fitness
BMF is the UK’s biggest and best loved outdoor fitness classes
How will you make today delicious?
Tell us how you plan to make today delicious and you could win a £50 M&S gift card.
Learn a new language
Add another string to your bow with Rosetta Stone, whether it's Spanish, Italian or Mandarin...
Making reading fun for kids
Nook is donating eReaders to volunteers at high-need schools and participating in exclusive events throughout the campaign.
Introducing the 'Get Reading' campaign
Get the latest on The Evening Standard's campaign to get London's children reading.
Enter the latest Independent competitions
Win anything from gadgets to five-star holidays on our competitions and offers page.
Business videos from commercial thought leaders
Watch the best in the business world give their insights into the world of business.
iJobs Money & Business
Graduate Trainee – Recruitment Consultant
£20,000 - £45,000 OTE: Co-Venture: Working for this company will give you a ch...
Senior Business Analyst
Up to £80,000 PA Plus Benefits: Legal & General: An exciting opportunity for a...
Documentation Analyst
£20 - £22 per hour: Orgtel: Documentation Assistant - London - Banking - £20 -...
Test Manager - Investment Banking - London
£550 - £650 per day: Orgtel: Test Manager, London, Investment Banking, £550-65...
Day In a Page
Heath End, Berkhamsted HP4
Harwood Road, SW6
Alcester, Warwickshire, B49
Telford, Shropshire, TF1
Peckham, SE15
South Acton, W4
Finsbury, N7
Southfields, SW19
Studley, Warwickshire B80
Wandsworth, London SW11
Banbury, Oxfordshire OX15
Putney Hill, London SW15
Monkton Combe, Bath
Clerkenwell, EC1V
Tetbury, Gloucestershire
Stoke Newington, N16
Wapping, E1W
Norwich, Norfolk, NR12
Bassett Road, North Kensington, W10
South Gloucestershire, GL12,
Greenwich, SE10
Maida Vale, W9
Waltham Abbey, Essex EN9
Clapham, SW4
Torquay, Devon TQ1
Canonbury, N1
Canterbury, CT1
Haywards Heath, RH16
Wandsworth, SW8
Peckham, SE15
Southend-on-Sea, SS1
Battersea, SW11
Woodbridge, Suffolk IP13
Stratford, E15
Keswick, Norwich NR4
Stamford Brook, London W12
Claverton Down, Bath BA2
Gasthorpe, IP22
Battersea, SW11
Brockley, SE4
Cambridge, CB1
Oxford, OX4
Near Tatworth, Somerset TA20
Hoxton Wharf, London N1
Axminster, Devon
Shepherds Bush, W12
Chingford, E4
Tonbridge, Kent, TN10
Fulham, SW6
Sydenham, SE20
Heath End, Berkhamsted HP4
A Victorian barn conversion at Heath End Farm with four bedrooms. £1.25 million.
Harwood Road, SW6
A spacious two-bedroom flat within an impressive Victorian terrace building, close to Fulham Road and New Kings Road, £375,000.
Alcester, Warwickshire, B49
A two-bedroom flat at Grafton Court, a former manor house in the village of Temple Grafton, with private terrace, £450,000
Telford, Shropshire, TF1
A four-bedroom listed mews in Apley Castle with impressive drawing room, £425,000
Peckham, SE15
A one-bedroom flat with a private garden. £235,000
South Acton, W4
A two-bedroom garden flat with a paved garden. £400,000
Finsbury, N7
A two-bedroom flat close to the Regent's Canal with a private patio and a concierge service. £500,000
Southfields, SW19
A four-bedroom terraced house with a private garden. £850,000
Studley, Warwickshire B80
A Grade II-listed six-bedroom house close to Studley Castle. £600,000.
Wandsworth, London SW11
A two-bedroom flat at the Candlemakers Apartments set over two floors with a balcony. £625,000.
Banbury, Oxfordshire OX15
This three-bedroom Grade II-listed thatch in the pretty village of Wigginton. £450,000.
Putney Hill, London SW15
A new two-bedroom flat with a bright open-plan reception and skyline views. £450,000.
Monkton Combe, Bath
A two-bedroom mews in a new development. £230,000
Clerkenwell, EC1V
A two-bedroom loft apartment with a large reception room. £615,000
Tetbury, Gloucestershire
A four-bedroom house with stone-walled gardens. £438,000
Stoke Newington, N16
A modern home of almost 1,000sq ft is close to Stoke Newington's high street. £499,950
Wapping, E1W
One-bedroom flat close to the City and St Katharine’s Dock. £314,995
Norwich, Norfolk, NR12
A five-bedroom bungalow in Hoveton with riverside garden and mooring dock, £550,000
Bassett Road, North Kensington, W10
A refurbished one-bedroom flat with south-facing reception and high ceilings. £579,950
South Gloucestershire, GL12,
Four-bedroom detached period cottage in Wotton-Under-Edge. £625,000
Greenwich, SE10
A four-bedroom three-storey Victorian home with a south facing garden. £849,950
Maida Vale, W9
A two-bedroom ground-floor apartment which opens onto attractive gardens. £375,000
Waltham Abbey, Essex EN9
A four-bedroom Grade II-listed house in Nazeing with large gardens. £550,000
Clapham, SW4
A three-bedroom flat within a quiet communal courtyard in Clapham Old Town. £665,000
Torquay, Devon TQ1
A five-bedroom home plus a separate flat above Torquay Harbour. £640,000
Canonbury, N1
A new-build two-bedroom house with a roof terrace in a gated mews. £550,000
Canterbury, CT1
Three-bedroom house with a private garden and conservatory. £355,000
Haywards Heath, RH16
A new two-bedroom flat located in central Haywards Heath. £200,000
Wandsworth, SW8
Three-bedroom early-Victorian terraced house. £635,000
Peckham, SE15
A modern four-bedroom house in a converted stable within walking distance to Peckham Rye. £695,000
Southend-on-Sea, SS1
Four-bedroom semi-detached house within walking distance of the sea. £299,995
Battersea, SW11
Three-bedroom house in a quiet residential area within close distance to Battersea Park. £450,000
Woodbridge, Suffolk IP13
A four-bedroom Georgian gatehouse with a self-contained annexe. £525,000.
Stratford, E15
A one-bedroom flat close to Stratford station and Westfield. £250,000.
Keswick, Norwich NR4
A three-bedroom semi-detached cottage in the village of Keswick. £335,000.
Stamford Brook, London W12
A four-bedroom house with a decked garden and a roof terrace. £775,000.
Claverton Down, Bath BA2
A contemporary four-bedroom house close to Bath University. £760,000.
Gasthorpe, IP22
A three-bedroom cottage within commuting distance of London, Norwich and Cambridge. £250,000
Battersea, SW11
Two-bedroom flat close to Battersea Park. £415,000
Brockley, SE4
A three-bedroom flat with two reception rooms and a private garden. £359,950
Cambridge, CB1
A new one-bedroom flat in the city centre of Cambridge. £270,000.
Oxford, OX4
A two-bedroom terrace house with a garden near Radley station. £192,500.
Near Tatworth, Somerset TA20
A two-bedroom cottage with a sun room and gardens in South Chard. £350,000.
Hoxton Wharf, London N1
A two-bedroom fifth-floor flat overlooking Regent's Canal. £470,000
Axminster, Devon
A three-bedroom Devon Longhouse overlooking the Blackdown Hills. £475,000.
Shepherds Bush, W12
A three-bedroom semi-detached house with a roof terrace and garage. £750,000
Chingford, E4
A brand new four-bedroom house with a family-sized rear garden. £375,000
Tonbridge, Kent, TN10
A three-bedroom semi-detached house with original features including fireplaces and wooden flooring. £399,950
Fulham, SW6
A modern two-bedroom flat split across two floors and close to several public transport links. £595,000
Sydenham, SE20
A three-bedroom terraced home with modern interiors and a rear garden. £399,950
Scandi-geeks descend on Nordicana for fan-convention
Female aristocrats battle to inherit the title
In pictures: JFK's visit to Berlin in 1963
Mark Hix gets creative with English peas
Seasoned to taste: Food institutions





Comments