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Recipient actually lived in Illinois, not Daughter Killed In Car Crash

Financial services win the booby prize for most customer complaints

Britain's financial services companies are bottom of the league when it comes to customer service, according to a survey published this morning.

Report claims 181,000 migrants 'in UK illegally'

Up to 181,000 migrants who should have gone home over the past two years alone could still be in the UK illegally, figures showed today.

Bupa profits fall 72 per cent after jobs are slashed in UK

The private medical group Bupa has reported a 72 per cent plunge in profits after a difficult year in which jobs were slashed in the UK and customer numbers fell further.

Complaints to Lloyds increase by 14 per cent

Lloyds Banking Group has seen the level of customer complaints received grow by 14 per cent in the second half of 2010 alone, official figures show.

David Prosser: A flight path for BAA after its terrible year

Outlook Bad luck certainly came in threes for BAA last year. The British Airways cabin crew strike was bad for the airports operator. The Icelandic volcano was worse. And then there was the snow, for which BAA thought it had prepared well, only to discover it hadn't.

Co-op to create 1,700 jobs

The Co-operative Group is to create 1,700 new management jobs in its food stores over the next few months, the company announced today.

Power grid companies fined £1m for delays

Three power grid companies have been fined a combined £1m for failing to meet the three-month deadline for customer connections.

Power firms fined over connections

Three power grid firms have been fined a combined £1 million for failing to meet the three-month deadline for customer connections, the energy watchdog announced today.

Barclaycard jobs moving offshore

Barclaycard has come under fire over plans to move some operations overseas, with the loss of 285 jobs in the UK. The company said it proposed to move customer service work from sites in Wavertree, Northampton and Teesside as part of its programme of improving day-to-day operational efficiency.

Consumer rights: How can an air fare jump £300 in just a few minutes?

It pays to check online prices for air travel before you click the 'confirm' button...What happens when a builder demands money up front

Holograms take airport security job

Passengers at Manchester Airport will be met by holograms of staff from next week in a bid to reduce security queues.

Holograms to help passengers through security

Passengers at Manchester Airport will be greeted by holograms of staff from next week in a bid to reduce security check queues.

Investment Column: Babcock looks good for the long term

Games Workshop; International Ferro Metals

Jobcentre Plus call centre staff to strike

Thousands of workers in Jobcentre Plus call centres are to stage a 48-hour strike this week in a row over working conditions and claims of "excessive monitoring", it was announced today.

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John Rees-Evans is standing for Ukip in Cardiff South and Penarth
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Bianca Miller and Katie Bulmer-Cooke are scrutinised by Lord Sugar's aide Nick Hewer on The Apprentice final
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Independent Travel
Burgundy, the River Rhone & Provence – Five-star MS Swiss Corona 7 nights from £999pp
Lake Como St Moritz & the Bernina Express 7 nights from £809pp
Vietnam
Lake Maggiore, Orta & the Matterhorn 7 nights from £939pp
South Africa
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Prices correct as of 19 December 2014
Surrounded by high-rise flats is a little house filled with Lebanon’s history - clocks, rifles, frogmen’s uniforms and colonial helmets

Clocks, rifles, swords, frogmen’s uniforms

Surrounded by high-rise flats is a little house filled with Lebanon’s history
Return to Gaza: Four months on, the wounds left by Israel's bombardment have not yet healed

Four months after the bombardment, Gaza’s wounds are yet to heal

Kim Sengupta is reunited with a man whose plight mirrors the suffering of the Palestinian people
Gastric surgery: Is it really the answer to the UK's obesity epidemic?

Is gastric surgery really the answer to the UK's obesity epidemic?

Critics argue that it’s crazy to operate on healthy people just to stop them eating
Homeless Veterans appeal: Christmas charity auction Part 2 - now LIVE

Homeless Veterans appeal: Christmas charity auction

Bid on original art, or trips of a lifetime to Africa or the 'Corrie' set, and help Homeless Veterans
Pantomime rings the changes to welcome autistic theatre-goers

Autism-friendly theatre

Pantomime leads the pack in quest to welcome all
The week Hollywood got scared and had to grow up a bit

The week Hollywood got scared and had to grow up a bit

Sony suffered a chorus of disapproval after it withdrew 'The Interview', but it's not too late for it to take a stand, says Joan Smith
From Widow Twankey to Mother Goose, how do the men who play panto dames get themselves ready for the performance of a lifetime?

Panto dames: before and after

From Widow Twankey to Mother Goose, how do the men who play panto dames get themselves ready for the performance of a lifetime?
Thirties murder mystery novel is surprise runaway Christmas hit

Thirties murder mystery novel is surprise runaway Christmas hit

Booksellers say readers are turning away from dark modern thrillers and back to the golden age of crime writing
Anne-Marie Huby: 'Charities deserve the best,' says founder of JustGiving

Anne-Marie Huby: 'Charities deserve the best'

Ten million of us have used the JustGiving website to donate to good causes. Its co-founder says that being dynamic is as important as being kind
The botanist who hunts for giant trees at Kew Gardens

The man who hunts giants

A Kew Gardens botanist has found 25 new large tree species - and he's sure there are more out there
The 12 ways of Christmas: Spare a thought for those who will be working to keep others safe during the festive season

The 12 ways of Christmas

We speak to a dozen people who will be working to keep others safe, happy and healthy over the holidays
Birdwatching men have a lot in common with their feathered friends, new study shows

The male exhibits strange behaviour

A new study shows that birdwatching men have a lot in common with their feathered friends...
Diaries of Evelyn Waugh, Virginia Woolf and Noël Coward reveal how they coped with the December blues

Famous diaries: Christmas week in history

Noël Coward parties into the night, Alan Clark bemoans the cost of servants, Evelyn Waugh ponders his drinking…
From noble to narky, the fall of the open letter

From noble to narky, the fall of the open letter

The great tradition of St Paul and Zola reached its nadir with a hungry worker's rant to Russell Brand, says DJ Taylor
A Christmas ghost story by Alison Moore: A prodigal daughter has a breakthrough

A Christmas ghost story by Alison Moore

The story was published earlier this month in 'Poor Souls' Light: Seven Curious Tales'