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Recipient actually lived in Illinois, not Daughter Killed In Car Crash

Financial services win the booby prize for most customer complaints

Britain's financial services companies are bottom of the league when it comes to customer service, according to a survey published this morning.

Report claims 181,000 migrants 'in UK illegally'

Up to 181,000 migrants who should have gone home over the past two years alone could still be in the UK illegally, figures showed today.

Bupa profits fall 72 per cent after jobs are slashed in UK

The private medical group Bupa has reported a 72 per cent plunge in profits after a difficult year in which jobs were slashed in the UK and customer numbers fell further.

Complaints to Lloyds increase by 14 per cent

Lloyds Banking Group has seen the level of customer complaints received grow by 14 per cent in the second half of 2010 alone, official figures show.

David Prosser: A flight path for BAA after its terrible year

Outlook Bad luck certainly came in threes for BAA last year. The British Airways cabin crew strike was bad for the airports operator. The Icelandic volcano was worse. And then there was the snow, for which BAA thought it had prepared well, only to discover it hadn't.

Co-op to create 1,700 jobs

The Co-operative Group is to create 1,700 new management jobs in its food stores over the next few months, the company announced today.

Power grid companies fined £1m for delays

Three power grid companies have been fined a combined £1m for failing to meet the three-month deadline for customer connections.

Power firms fined over connections

Three power grid firms have been fined a combined £1 million for failing to meet the three-month deadline for customer connections, the energy watchdog announced today.

Barclaycard jobs moving offshore

Barclaycard has come under fire over plans to move some operations overseas, with the loss of 285 jobs in the UK. The company said it proposed to move customer service work from sites in Wavertree, Northampton and Teesside as part of its programme of improving day-to-day operational efficiency.

Consumer rights: How can an air fare jump £300 in just a few minutes?

It pays to check online prices for air travel before you click the 'confirm' button...What happens when a builder demands money up front

Holograms take airport security job

Passengers at Manchester Airport will be met by holograms of staff from next week in a bid to reduce security queues.

Holograms to help passengers through security

Passengers at Manchester Airport will be greeted by holograms of staff from next week in a bid to reduce security check queues.

Investment Column: Babcock looks good for the long term

Games Workshop; International Ferro Metals

Jobcentre Plus call centre staff to strike

Thousands of workers in Jobcentre Plus call centres are to stage a 48-hour strike this week in a row over working conditions and claims of "excessive monitoring", it was announced today.

Voices
On the last day of campaigning before the polling booths open, the SNP leader has written to voters in a final attempt to convince them to vote for independence
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Mystery of the Ground Zero wedding photo

A shot in the dark

Mystery of the wedding photo from Ground Zero
His life, the universe and everything

His life, the universe and everything

New biography sheds light on comic genius of Douglas Adams
Save us from small screen superheroes

Save us from small screen superheroes

Shows like Agents of S.H.I.E.L.D are little more than marketing tools
Reach for the skies

Reach for the skies

From pools to football pitches, rooftop living is looking up
These are the 12 best hotel spas in the UK

12 best hotel spas in the UK

Some hotels go all out on facilities; others stand out for the sheer quality of treatments
These Iranian-controlled Shia militias used to specialise in killing American soldiers. Now they are fighting Isis, backed up by US airstrikes

Widespread fear of Isis is producing strange bedfellows

Iranian-controlled Shia militias that used to kill American soldiers are now fighting Isis, helped by US airstrikes
Topshop goes part Athena poster, part last spring Prada

Topshop goes part Athena poster, part last spring Prada

Shoppers don't come to Topshop for the unique
How to make a Lego masterpiece

How to make a Lego masterpiece

Toy breaks out of the nursery and heads for the gallery
Meet the ‘Endies’ – city dwellers who are too poor to have fun

Meet the ‘Endies’ – city dwellers who are too poor to have fun

Urbanites are cursed with an acronym pointing to Employed but No Disposable Income or Savings
Paisley’s decision to make peace with IRA enemies might remind the Arabs of Sadat

Ian Paisley’s decision to make peace with his IRA enemies

His Save Ulster from Sodomy campaign would surely have been supported by many a Sunni imam
'She was a singer, a superstar, an addict, but to me, her mother, she is simply Amy'

'She was a singer, a superstar, an addict, but to me, her mother, she is simply Amy'

Exclusive extract from Janis Winehouse's poignant new memoir
Is this the role to win Cumberbatch an Oscar?

Is this the role to win Cumberbatch an Oscar?

The Imitation Game, film review
England and Roy Hodgson take a joint step towards redemption in Basel

England and Hodgson take a joint step towards redemption

Welbeck double puts England on the road to Euro 2016
Relatives fight over Vivian Maier’s rare photos

Relatives fight over Vivian Maier’s rare photos

Pictures removed from public view as courts decide ownership
‘Fashion has to be fun. It’s a big business, not a cure for cancer’

‘Fashion has to be fun. It’s a big business, not a cure for cancer’

Donatella Versace at New York Fashion Week