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Recipient actually lived in Illinois, not Daughter Killed In Car Crash

Financial services win the booby prize for most customer complaints

Britain's financial services companies are bottom of the league when it comes to customer service, according to a survey published this morning.

Report claims 181,000 migrants 'in UK illegally'

Up to 181,000 migrants who should have gone home over the past two years alone could still be in the UK illegally, figures showed today.

Bupa profits fall 72 per cent after jobs are slashed in UK

The private medical group Bupa has reported a 72 per cent plunge in profits after a difficult year in which jobs were slashed in the UK and customer numbers fell further.

Complaints to Lloyds increase by 14 per cent

Lloyds Banking Group has seen the level of customer complaints received grow by 14 per cent in the second half of 2010 alone, official figures show.

David Prosser: A flight path for BAA after its terrible year

Outlook Bad luck certainly came in threes for BAA last year. The British Airways cabin crew strike was bad for the airports operator. The Icelandic volcano was worse. And then there was the snow, for which BAA thought it had prepared well, only to discover it hadn't.

Co-op to create 1,700 jobs

The Co-operative Group is to create 1,700 new management jobs in its food stores over the next few months, the company announced today.

Power grid companies fined £1m for delays

Three power grid companies have been fined a combined £1m for failing to meet the three-month deadline for customer connections.

Power firms fined over connections

Three power grid firms have been fined a combined £1 million for failing to meet the three-month deadline for customer connections, the energy watchdog announced today.

Barclaycard jobs moving offshore

Barclaycard has come under fire over plans to move some operations overseas, with the loss of 285 jobs in the UK. The company said it proposed to move customer service work from sites in Wavertree, Northampton and Teesside as part of its programme of improving day-to-day operational efficiency.

Consumer rights: How can an air fare jump £300 in just a few minutes?

It pays to check online prices for air travel before you click the 'confirm' button...What happens when a builder demands money up front

Holograms take airport security job

Passengers at Manchester Airport will be met by holograms of staff from next week in a bid to reduce security queues.

Holograms to help passengers through security

Passengers at Manchester Airport will be greeted by holograms of staff from next week in a bid to reduce security check queues.

Investment Column: Babcock looks good for the long term

Games Workshop; International Ferro Metals

Jobcentre Plus call centre staff to strike

Thousands of workers in Jobcentre Plus call centres are to stage a 48-hour strike this week in a row over working conditions and claims of "excessive monitoring", it was announced today.

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Prices correct as of 17 October 2014
Indiana serial killer? Man arrested for murdering teenage prostitute confesses to six other murders - and police fear there could be many more

A new American serial killer?

Police fear man arrested for murder of teen prostitute could be responsible for killing spree dating back 20 years
Sweetie, the fake 10-year-old girl designed to catch online predators, claims her first scalp

Sting to trap paedophiles may not carry weight in UK courts

Computer image of ‘Sweetie’ represented entrapment, experts say
Fukushima nuclear crisis: Evacuees still stuck in cramped emergency housing three years on - and may never return home

Return to Fukushima – a land they will never call home again

Evacuees still stuck in cramped emergency housing three years on from nuclear disaster
Wildlife Photographer of the Year: Intimate image of resting lions claims top prize

Wildlife Photographer of the Year

Intimate image of resting lions claims top prize
Online petitions: Sign here to change the world

Want to change the world? Just sign here

The proliferation of online petitions allows us to register our protests at the touch of a button. But do they change anything?
Ed Sheeran hits back after being labelled too boring to headline festivals

'You need me, I don’t need you'

Ed Sheeran hits back after being labelled too boring to headline festivals
How to Get Away with Murder: Shonda Rhimes reinvents the legal drama

How to Get Away with Murder

Shonda Rhimes reinvents the legal drama
A cup of tea is every worker's right

Hard to swallow

Three hospitals in Leicester have banned their staff from drinking tea and coffee in public areas. Christopher Hirst explains why he thinks that a cuppa is every worker's right
Which animals are nearly extinct?

Which animals are nearly extinct?

Conservationists in Kenya are in mourning after the death of a white northern rhino, which has left the species with a single male. These are the other species on the brink
12 best children's shoes

Perfect for leaf-kicking: 12 best children's shoes

Find footwear perfect to keep kids' feet protected this autumn
Anderlecht vs Arsenal: Gunners' ray of light Aaron Ramsey shines again

Arsenal’s ray of light ready to shine again

Aaron Ramsey’s injury record has prompted a club investigation. For now, the midfielder is just happy to be fit to face Anderlecht in the Champions League
Comment: David Moyes' show of sensitivity thrown back in his face by former Manchester United manager Sir Alex Ferguson

Moyes’ show of sensitivity thrown back in his face... by Ferguson

Manchester United legend tramples on successor who resisted criticising his inheritance
Two super-sized ships have cruised into British waters, but how big can these behemoths get?

Super-sized ships: How big can they get?

Two of the largest vessels in the world cruised into UK waters last week
British doctors on brink of 'cure' for paralysis with spinal cord treatment

British doctors on brink of cure for paralysis

Sufferers can now be offered the possibility of cure thanks to a revolutionary implant of regenerative cells
Ranked seventh in world’s best tourist cities - not London, or Edinburgh, but Salisbury

Lonely Planet’s Best in Travel 2015

UK city beats Vienna, Paris and New York to be ranked seventh in world’s best tourist destinations - but it's not London