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Recipient actually lived in Illinois, not Daughter Killed In Car Crash

Npower chief executive to take a pay cut over poor customer service

Npower's chief executive said he would receive a reduced bonus after the energy firm came under fire over the number of complaints it has received for its poor customer service and billing errors.

Npower confirms 1,460 British jobs in outsourcing to India

Work will be outsourced to Capita and Tata Consultancy Services

Npower sells gas and electricity subsidiaries to Utility Warehouse creating 'Big Seven'

Deal is expected to complete by early January

The dominant companies - EDF, E.on, British Gas, Scottish and Southern,Scottish Power and Npower - will have to overhaul their confusing and expensive tariffs this year to escape tougher action, it said

Npower blasted over performance as energy company tops complaints

Soaring prices and poor customer service have contributed to a surge in complaints from energy customers - with npower receiving a higher rate of customer dissatisfaction than any other “big six” company.

Customers are advised to return packs of the cones to a Tesco store

Tesco recalls own brand ice cream cones after customers find pain relief tablets

Customers found pills inside two separate four chocolate and nut ice cream cones

Theresa May has announced the

Are you Great enough for Britain? Home Office launches exclusive invitation-only visa service for world’s most successful business executives

Theresa May promises she will ‘respond to the needs of high-value and high-profile’ tycoons

In the air: Will Ryanair’s customer service be overhauled?

Cyber Culture: We're a nation of mobile network non-movers

The free-market utopia is one where competition is vicious and consumers can easily switch allegiances on a whim. We've seen that in action with the aggressive marketing policies of energy suppliers; I know people who still willingly sign forms on the doorstep at the request of anyone holding a clipboard.

Easyjet is set to hit profit heights after summer boost

FTSE 100 budget airline easyJet today said it will hit the very top of its annual profit forecast thanks to a busy summer.

Amazon’s vast distribution centre in Swansea

Online retailer Amazon to hire 15,000 staff to meet customer demand in run-up to Christmas

Internet giant says it expected hundreds of the temporary staff would later be able to take up permanent jobs

The 10 Best last-minute travel websites

Whether you fancy lounging on a beach or something a little more energetic, there are some great late holiday deals to be had

Outdoor workers face toilet troubles due to Government spending cuts, says union report

Workers who spend their day outside are facing increasing problems in finding a toilet because Government spending cuts have led to many facilities being closed, a new union report has warned.

Firms hang up on cold-calls

Two of the “big six” utility companies, E.on and SSE, have hung up on cold-calling customers.

Passengers fight and vomit as British Airways flight turns back for two emergency landings in 24 hours

One member of cabin staff tried to deal with 300 travellers at Riyadh airport as others reportedly 'hid' in a back office

Thomson and First Choice parent TUI Travel confident despite heatwave blow

Thomson and First Choice parent TUI Travel said the recent heatwave knocked UK sales growth, but insisted summer trading was strong thanks to growing consumer confidence.

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The cartoon produced by Bruce MacKinnon for the Halifax Chronicle-Herald on Thursday, showing the bronze soldiers of the war memorial in Ottawa welcoming Corporal Cirillo into their midst
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Voices
Funds raised from the sale of poppies help the members of the armed forces with financial difficulties
voicesLindsey German: The best way of protecting soldiers is to stop sending them into disastrous conflicts
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Nigel Farage has backed DJ Mike Read's new Ukip song
voicesNigel Farage: Where is the Left’s outrage over the sexual abuse of girls in the North of England?
Property
One bedroom terraced house for sale, Richmond Avenue, Islington, London N1. On with Winkworths for £275,000.
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The Edge and his wife, Morleigh Steinberg, at the Academy Awards in 2014
peopleGuitarist faces protests over plan to build mansions in Malibu
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peopleFox presenter gives her less than favourable view of women in politics
Life and Style
The Zinger Double Down King, which is a bun-less burger released in Korea
food + drinkKFC unveils breadless meat beast
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In other news ... Jon Snow performed at last year's Newsroom's Got Talent charity event
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Day In a Page

Independent Travel
Vietnam & Cambodia
Pompeii, Capri & the Bay of Naples
Bruges
India & Nepal
Japan
Berlin, Dresden, Meissen & Colditz
Prices correct as of 17 October 2014
How could three tourists have been battered within an inch of their lives by a burglar in a plush London hotel?

A crime that reveals London's dark heart

How could three tourists have been battered within an inch of their lives by a burglar in a plush London hotel?
Meet 'Porridge' and 'Vampire': Chinese state TV is offering advice for citizens picking a Western moniker

Lost in translation: Western monikers

Chinese state TV is offering advice for citizens picking a Western moniker. Simon Usborne, who met a 'Porridge' and a 'Vampire' while in China, can see the problem
Handy hacks that make life easier: New book reveals how to rid your inbox of spam, protect your passwords and amplify your iPhone

Handy hacks that make life easier

New book reveals how to rid your email inbox of spam, protect your passwords and amplify your iPhone with a loo-roll
KidZania lets children try their hands at being a firefighter, doctor or factory worker for the day

KidZania: It's a small world

The new 'educational entertainment experience' in London's Shepherd's Bush will allow children to try out the jobs that are usually undertaken by adults, including firefighter, doctor or factory worker
Renée Zellweger's real crime has been to age in an industry that prizes women's youth over humanity

'Renée Zellweger's real crime was to age'

The actress's altered appearance raised eyebrows at Elle's Women in Hollywood awards on Monday
From Cinderella to The Jungle Book, Disney plans live-action remakes of animated classics

Disney plans live-action remakes of animated classics

From Cinderella to The Jungle Book, Patrick Grafton-Green wonders if they can ever recapture the old magic
Thousands of teenagers to visit battlefields of the First World War in new Government scheme

Pupils to visit First World War battlefields

A new Government scheme aims to bring the the horrors of the conflict to life over the next five years
The 10 best smartphone accessories

Make the most of your mobile: 10 best smartphone accessories

Try these add-ons for everything from secret charging to making sure you never lose your keys again
Mario Balotelli substituted at half-time against Real Madrid: Was this shirt swapping the real reason?

Liverpool v Real Madrid

Mario Balotelli substituted at half-time. Was shirt swapping the real reason?
West Indies tour of India: Hurricane set to sweep Windies into the shadows

Hurricane set to sweep Windies into the shadows

Decision to pull out of India tour leaves the WICB fighting for its existence with an off-field storm building
Indiana serial killer? Man arrested for murdering teenage prostitute confesses to six other murders - and police fear there could be many more

A new American serial killer?

Police fear man arrested for murder of teen prostitute could be responsible for killing spree dating back 20 years
Sweetie, the fake 10-year-old girl designed to catch online predators, claims her first scalp

Sting to trap paedophiles may not carry weight in UK courts

Computer image of ‘Sweetie’ represented entrapment, experts say
Fukushima nuclear crisis: Evacuees still stuck in cramped emergency housing three years on - and may never return home

Return to Fukushima – a land they will never call home again

Evacuees still stuck in cramped emergency housing three years on from nuclear disaster
Wildlife Photographer of the Year: Intimate image of resting lions claims top prize

Wildlife Photographer of the Year

Intimate image of resting lions claims top prize
Online petitions: Sign here to change the world

Want to change the world? Just sign here

The proliferation of online petitions allows us to register our protests at the touch of a button. But do they change anything?