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Recipient actually lived in Illinois, not Daughter Killed In Car Crash

Npower chief executive to take a pay cut over poor customer service

Npower's chief executive said he would receive a reduced bonus after the energy firm came under fire over the number of complaints it has received for its poor customer service and billing errors.

Npower confirms 1,460 British jobs in outsourcing to India

Work will be outsourced to Capita and Tata Consultancy Services

Npower sells gas and electricity subsidiaries to Utility Warehouse creating 'Big Seven'

Deal is expected to complete by early January

The dominant companies - EDF, E.on, British Gas, Scottish and Southern,Scottish Power and Npower - will have to overhaul their confusing and expensive tariffs this year to escape tougher action, it said

Npower blasted over performance as energy company tops complaints

Soaring prices and poor customer service have contributed to a surge in complaints from energy customers - with npower receiving a higher rate of customer dissatisfaction than any other “big six” company.

Customers are advised to return packs of the cones to a Tesco store

Tesco recalls own brand ice cream cones after customers find pain relief tablets

Customers found pills inside two separate four chocolate and nut ice cream cones

Theresa May has announced the

Are you Great enough for Britain? Home Office launches exclusive invitation-only visa service for world’s most successful business executives

Theresa May promises she will ‘respond to the needs of high-value and high-profile’ tycoons

In the air: Will Ryanair’s customer service be overhauled?

Cyber Culture: We're a nation of mobile network non-movers

The free-market utopia is one where competition is vicious and consumers can easily switch allegiances on a whim. We've seen that in action with the aggressive marketing policies of energy suppliers; I know people who still willingly sign forms on the doorstep at the request of anyone holding a clipboard.

Easyjet is set to hit profit heights after summer boost

FTSE 100 budget airline easyJet today said it will hit the very top of its annual profit forecast thanks to a busy summer.

Amazon’s vast distribution centre in Swansea

Online retailer Amazon to hire 15,000 staff to meet customer demand in run-up to Christmas

Internet giant says it expected hundreds of the temporary staff would later be able to take up permanent jobs

The 10 Best last-minute travel websites

Whether you fancy lounging on a beach or something a little more energetic, there are some great late holiday deals to be had

Outdoor workers face toilet troubles due to Government spending cuts, says union report

Workers who spend their day outside are facing increasing problems in finding a toilet because Government spending cuts have led to many facilities being closed, a new union report has warned.

Firms hang up on cold-calls

Two of the “big six” utility companies, E.on and SSE, have hung up on cold-calling customers.

Passengers fight and vomit as British Airways flight turns back for two emergency landings in 24 hours

One member of cabin staff tried to deal with 300 travellers at Riyadh airport as others reportedly 'hid' in a back office

Thomson and First Choice parent TUI Travel confident despite heatwave blow

Thomson and First Choice parent TUI Travel said the recent heatwave knocked UK sales growth, but insisted summer trading was strong thanks to growing consumer confidence.

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Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
Minoan Crete and Santorini
Prices correct as of 15 May 2015
Abuse - and the hell that came afterwards

Abuse - and the hell that follows

James Rhodes on the extraordinary legal battle to publish his memoir
Why we need a 'tranquility map' of England, according to campaigners

It's oh so quiet!

The case for a 'tranquility map' of England
'Timeless fashion': It may be a paradox, but the industry loves it

'Timeless fashion'

It may be a paradox, but the industry loves it
If the West needs a bridge to the 'moderates' inside Isis, maybe we could have done with Osama bin Laden staying alive after all

Could have done with Osama bin Laden staying alive?

Robert Fisk on the Fountainheads of World Evil in 2011 - and 2015
New exhibition celebrates the evolution of swimwear

Evolution of swimwear

From bathing dresses in the twenties to modern bikinis
Sun, sex and an anthropological study: One British academic's summer of hell in Magaluf

Sun, sex and an anthropological study

One academic’s summer of hell in Magaluf
From Shakespeare to Rising Damp... to Vicious

Frances de la Tour's 50-year triumph

'Rising Damp' brought De la Tour such recognition that she could be forgiven if she'd never been able to move on. But at 70, she continues to flourish - and to beguile
'That Whitsun, I was late getting away...'

Ian McMillan on the Whitsun Weddings

This weekend is Whitsun, and while the festival may no longer resonate, Larkin's best-loved poem, lives on - along with the train journey at the heart of it
Kathryn Williams explores the works and influences of Sylvia Plath in a new light

Songs from the bell jar

Kathryn Williams explores the works and influences of Sylvia Plath
How one man's day in high heels showed him that Cannes must change its 'no flats' policy

One man's day in high heels

...showed him that Cannes must change its 'flats' policy
Is a quiet crusade to reform executive pay bearing fruit?

Is a quiet crusade to reform executive pay bearing fruit?

Dominic Rossi of Fidelity says his pressure on business to control rewards is working. But why aren’t other fund managers helping?
The King David Hotel gives precious work to Palestinians - unless peace talks are on

King David Hotel: Palestinians not included

The King David is special to Jerusalem. Nick Kochan checked in and discovered it has some special arrangements, too
More people moving from Australia to New Zealand than in the other direction for first time in 24 years

End of the Aussie brain drain

More people moving from Australia to New Zealand than in the other direction for first time in 24 years
Meditation is touted as a cure for mental instability but can it actually be bad for you?

Can meditation be bad for you?

Researching a mass murder, Dr Miguel Farias discovered that, far from bringing inner peace, meditation can leave devotees in pieces
Eurovision 2015: Australians will be cheering on their first-ever entrant this Saturday

Australia's first-ever Eurovision entrant

Australia, a nation of kitsch-worshippers, has always loved the Eurovision Song Contest. Maggie Alderson says it'll fit in fine